FYI this is what I did to get the new licenses. It took thirty minutes on hold to get to an operator to open a case, then after waiting over an hour and a half for a call back I called in and raised the priority to P2 to get through to a licensing agent immediately. After that I just gave her the SO number for the upgrade and emailed the existing licenses. She email the 
5.x license back about thirty seconds later.<br><br>Thanks,<br>Adam<br><br><div class="gmail_quote">On Jan 15, 2008 2:55 PM, Jonathan Charles &lt;<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>&gt; wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
No, your old server...<br><br>Since this an upgrade, you should have a UG and a sales order number<br>with the upgrade.<br><br>Send Cisco the old license file and the UG number and ask for a new license...<br><font color="#888888">
<br><br><br>Jonathan<br></font><div><div></div><div class="Wj3C7c"><br>On Jan 15, 2008 1:57 PM, Adam &lt;<a href="mailto:cisco@adman.net">cisco@adman.net</a>&gt; wrote:<br>&gt; What are you referring to? If you mean the barcode number printed on the CD
<br>&gt; it does not work at <a href="http://www.cisco.com/go/license" target="_blank">http://www.cisco.com/go/license</a>.<br>&gt;<br>&gt;<br>&gt;<br>&gt; On Jan 15, 2008 1:30 PM, zohaib shabir &lt; <a href="mailto:zohaibshabir@gmail.com">
zohaibshabir@gmail.com</a>&gt; wrote:<br>&gt; &gt; Use the Serial No of UCCX CDS to get the PAK key from Cisco.<br>&gt; &gt;<br>&gt; &gt;<br>&gt; &gt;<br>&gt; &gt;<br>&gt; &gt;<br>&gt; &gt; On Jan 15, 2008 11:58 PM, Adam &lt;
<a href="mailto:cisco@adman.net">cisco@adman.net</a>&gt; wrote:<br>&gt; &gt;<br>&gt; &gt; &gt;<br>&gt; &gt; &gt;<br>&gt; &gt; &gt;<br>&gt; &gt; &gt; I am upgrading a customer from CM 4.1(3) to 6.0(1). They had the bundled
<br>&gt; five seats of UCCX co-resident on the CM publisher server on the 4.1(3)<br>&gt; cluster. We purchased a stand alone server and the OS bundle to go with it,<br>&gt; but I&#39;m going through all the software right now and can&#39;t find the PAK for
<br>&gt; the five bundled seats. Where would that PAK generally be?<br>&gt; &gt; &gt;<br>&gt; &gt; &gt; Thanks,<br>&gt; &gt; &gt; Adam<br>&gt; &gt; &gt;<br>&gt; &gt; &gt; _______________________________________________<br>
&gt; &gt; &gt; cisco-voip mailing list<br>&gt; &gt; &gt; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>&gt; &gt; &gt; <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">
https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>&gt; &gt; &gt;<br>&gt; &gt;<br>&gt; &gt;<br>&gt; &gt;<br>&gt; &gt; --<br>&gt; &gt; Regards,<br>&gt; &gt; Zohaib Shabir<br>&gt; &gt; Network Engineer(Voice)<br>&gt; &gt; DWP Group, TECH Division Karachi
<br>&gt; &gt; Ph:+92-302-8232689<br>&gt; &gt; _______________________________________________<br>&gt; &gt; cisco-voip mailing list<br>&gt; &gt; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
&gt; &gt; <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>&gt; &gt;<br>&gt;<br>&gt;<br>&gt; _______________________________________________
<br>&gt; cisco-voip mailing list<br>&gt; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>&gt; <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip
</a><br>&gt;<br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">
https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></div></blockquote></div><br>