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I see several possible issues related to placing SIP endpoints on hold
and then IPVMSAPP stopping streaming, but nothing obviously systemic.
Looks like IPVMSApp traces and a TAC case are next step.<br>
<br>
/Wes<br>
<br>
Melvin Fong wrote:
<blockquote
cite="mid:FFF80CC41C32954B84FF170DAFC942FFE485CF@EXVS1.stk.pacific.edu"
type="cite">
<pre wrap="">That is exactly what I see also....nothing
-----Original Message-----
From: Jonathan Charles [<a class="moz-txt-link-freetext" href="mailto:jonvoip@gmail.com">mailto:jonvoip@gmail.com</a>]
Sent: Thursday, January 17, 2008 10:15 AM
To: Ryan Ratliff
Cc: Melvin Fong; <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
Subject: Re: [cisco-voip] CCM6 MOH
OK, when I am on hold, I am getting packets... they are just blank,
apparently...
Jonathan
On Jan 17, 2008 11:58 AM, Ryan Ratliff <a class="moz-txt-link-rfc2396E" href="mailto:rratliff@cisco.com"><rratliff@cisco.com></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Well the first part of troubleshooting one-way or no-way audio is to
establish if you are even receiving audio packets. You could be
</pre>
</blockquote>
<pre wrap=""><!---->receiving
</pre>
<blockquote type="cite">
<pre wrap="">packets and thus not have a routing issue only there is nothing but
</pre>
</blockquote>
<pre wrap=""><!---->silence
</pre>
<blockquote type="cite">
<pre wrap="">in the audio packets you are receiving. It's an important
</pre>
</blockquote>
<pre wrap=""><!---->differentiation
</pre>
<blockquote type="cite">
<pre wrap="">but I'd guess either way your IPVMSA is doing something funky.
-Ryan
-----Original Message-----
From: Jonathan Charles [<a class="moz-txt-link-freetext" href="mailto:jonvoip@gmail.com">mailto:jonvoip@gmail.com</a>]
Sent: Thursday, January 17, 2008 12:49 PM
To: Ryan Ratliff
Cc: Melvin Fong; <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
Subject: Re: [cisco-voip] CCM6 MOH
One way audio I would troubleshoot as a routing issue... However, MOH
</pre>
</blockquote>
<pre wrap=""><!---->does,
</pre>
<blockquote type="cite">
<pre wrap="">in fact, work for a few seconds... and if you get put on hold in that
window, you hear music indefinitely.
However, if you are put on hold after that 5 seconds, you hear
</pre>
</blockquote>
<pre wrap=""><!---->nothing.... I
</pre>
<blockquote type="cite">
<pre wrap="">have even tried this with the same call... reset IPVMSA, get MOH,
</pre>
</blockquote>
<pre wrap=""><!---->after a
</pre>
<blockquote type="cite">
<pre wrap="">minute, resume and place on hold again, and they get dead air...
This is really strange, and the IPVMSA service is still running.
Jonathan
On Jan 17, 2008 11:38 AM, Ryan Ratliff <a class="moz-txt-link-rfc2396E" href="mailto:rratliff@cisco.com"><rratliff@cisco.com></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Troubleshoot this like any one-way audio issue. When you hear the
dead air, press the ? Button twice on the phone. Are you receiving
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->any
</pre>
<blockquote type="cite">
<pre wrap="">packets? Are
</pre>
<blockquote type="cite">
<pre wrap="">you losing packets or discarding packets? If you are getting
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->packets
</pre>
<blockquote type="cite">
<pre wrap="">then
</pre>
<blockquote type="cite">
<pre wrap="">IPVMSA is probably at fault. Get a sniffer capture at the phone +
detailed IPVMSA and CCM traces from the appropriate servers and open
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->a TAC
</pre>
<blockquote type="cite">
<pre wrap="">SR.
</pre>
<blockquote type="cite">
<pre wrap="">If you aren't getting packets then you need to find out why. This
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->may
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">involve sniffing at the CM server to see if it is still sending
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->packets.
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">Look at RTMT perfmon stats to see if the MOH resource is getting
released for some reason.
-Ryan
-----Original Message-----
From: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Melvin Fong
Sent: Thursday, January 17, 2008 12:35 PM
To: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
Subject: Re: [cisco-voip] CCM6 MOH
We are having the similar issue, using 6.01a, it changes and will
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->work
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">one time, then when you change the MOH source it won't work on the
gateway but work between extensions and vis versa.
-----Original Message-----
From: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Jonathan
Charles
Sent: Thursday, January 17, 2008 9:05 AM
To: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a>
Subject: [cisco-voip] CCM6 MOH
So, I just deployed a CCM 6.01a cluster and MOH does not work...
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->well
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">it sort of does...
If you put people on hold, you get dead air... if you reset the IP
Voice Media Streaming App, and put someone on hold within 5 seconds,
they get MOH, resume the call after 5 seconds (or put someone on
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->hold
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">more than 5 seconds after you have reset it), and they get dead air
</pre>
</blockquote>
<pre wrap="">again..
</pre>
<blockquote type="cite">
<pre wrap="">Any ideas? Bug?
Jonathan
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</blockquote>
<pre wrap="">
</pre>
</blockquote>
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</blockquote>
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