I got my test server running and for grins and giggles loaded up the upgrade license they sent me originally. It gave some oddball errors but then when I followed it up with the licenses from CRS4 it loaded everything correctly except for my warm-standby license.
<br><br>I'm getting a silly amount of run-around from licensing about getting this fixed for some reason. They told me to go to the TAC, which just flat out closed the SR on me this morning with no warning, referencing the previous SR with licensing. So now I'm back to square one after speaking with a rep from TAC. Fun.
<br><br>I actually think I had worked with Neena on an issue in the past also, the name sounds familiar. <br><br><br><div class="gmail_quote">On Jan 17, 2008 1:32 PM, Jonathan Charles <<a href="mailto:jonvoip@gmail.com">
jonvoip@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">I had to fight a bit, but yes, they issued me a new full IPCC5
<br>license... you may need to go to a licensing engineer, most of the<br>licensing people don't know anything about the products themselves...<br>(Neena Plant did but she isn't in the licensing group any more...)
<br><font color="#888888"><br><br>J<br></font><div><div></div><div class="Wj3C7c"><br>On Jan 17, 2008 12:29 PM, Ed Leatherman <<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>> wrote:<br>> Did they generate an actual IPCCX 5 license file for you? I've been through
<br>> two SR's now explaining exactly what you mentioned (that I am reinstalling<br>> existing server to 5.0 from scratch, old version was 4.0 etc) and provided<br>> the PAK from my upgrade kit and both times the only license i've received
<br>> back is an upgrade license file which doesn't specify any features (and i'm<br>> not certain its supposed to). The licensing people apparently do not know<br>> what its supposed to look like either, the last one just told me today to
<br>> open a TAC case.<br>><br>> Trying to get a 2003 server slapped together in the lab that will install<br>> CRS 5 so I can test the current license files myself before calling TAC...<br>> the only supported servers I have for CRS are in production so this may
<br>> prove interesting, hope this reg hack I have works :)<br>><br>><br>><br>><br>> On Jan 17, 2008 1:00 PM, Jonathan Charles <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>> wrote:<br>> > There is no upgrade from IPCC
4.0 to 5.0, it is a complete reinstall<br>> > from scratch with no migration path.<br>> ><br>> > You need to call TAC licensing back and tell them to rehome your IPCC<br>> > 4.X license to IPCC 5.X..
. I just did this for a customer and it was a<br>> > pain in the butt, but they eventually did it.<br>> ><br>> > Make sure you mention that you are retiring and killing off the 4.X box.<br>> ><br>> >
<br>> > Jonathan<br>> ><br>> ><br>> ><br>> ><br>> ><br>> > On Jan 17, 2008 7:56 AM, Ed Leatherman < <a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>> wrote:
<br>> > > Hi Folks,<br>> > ><br>> > > Has anyone here performed an "Upgrade" from IPCC Express 4.0(x) to<br>> 5.0.1? I<br>> > > have an upgrade license from cisco's licensing team, when I look at it
<br>> in<br>> > > notepad it doesnt appear to specify actual features that we are licensed<br>> > > for, such as enhanced agent and HA. The instructions in the installation<br>> > > docs for
5.0 only address direct upgrades from 4.5 or using a license<br>> > > generator to go from 3.x to 5.<br>> > ><br>> > > How do my existing licenses transfer over? I've had some advice from an
<br>> SE<br>> > > at Cisco on the upgrades and he thinks I will just add the upgrade<br>> license<br>> > > and then add the 4.0 licenses. This makes sense, but he didn't seem 100%<br>> > > sure and recommended I contact licensing again and see if they will just
<br>> > > re-key me a complete license just in case (which hasn't panned out so<br>> far,<br>> > > they've just sent me a second upgrade license)<br>> > ><br>> > > Upgrading CCM and rebuilding IPCC this weekend so just trying to get
<br>> this<br>> > > last duck in a row so it all goes relatively smoothly. If I didn't just<br>> jinx<br>> > > myself already.<br>> > ><br>> > > --<br>> > > Ed Leatherman
<br>> > > Senior Voice Engineer<br>> > > West Virginia University<br>> > > Telecommunications and Network Operations<br>> > > _______________________________________________<br>> > > cisco-voip mailing list
<br>> > > <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> > > <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip
</a><br>> > ><br>> ><br>><br>><br>><br>> --<br>><br>><br>> Ed Leatherman<br>> Senior Voice Engineer<br>> West Virginia University<br>> Telecommunications and Network Operations
<br></div></div></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations