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<DIV><FONT face=Arial size=2>OK - Everybody open a TAC case and attach it to:
</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><A
href="http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCdr03425">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCdr03425</A></FONT></DIV>
<DIV> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=wsisk@cisco.com href="mailto:wsisk@cisco.com">Wes Sisk</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=svoll.voip@gmail.com
href="mailto:svoll.voip@gmail.com">Scott Voll</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, January 22, 2008 1:25
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] hot issues in
Cisco Unified Communications</DIV>
<DIV><BR></DIV>For defects that are already fixed linking a new case keeps the
defect on the hot list longer and raises awareness. For defects that are
not fixed each additional linked case raises visibility within Cisco. I
am constantly amazed by the number of defects with only 1 or 2 TAC cases
linked. It is extremely difficult to prioritize 200 defects each with 1
case attached (randomize?). Defects with numerous customer cases
attached clarify priority.<BR><BR>/Wes<BR><BR><BR>Scott Voll wrote:
<BLOCKQUOTE
cite=mid:f84a38d30801220839n4a46aa4evc4021cc61b93df74@mail.gmail.com
type="cite">
<DIV>Thanks Wes!</DIV>
<DIV> </DIV>
<DIV>So from a Non-Cisco perspective..... if we find these do we still open
a ticket and just asked to be added to the current problem to keep it in
front of Cisco.... or just go... oh, i'm not the only one (so what else is
new;-)? </DIV>
<DIV> </DIV>
<DIV>Scott<BR><BR></DIV>
<DIV class=gmail_quote>On Jan 22, 2008 7:45 AM, Wes Sisk <<A
href="mailto:wsisk@cisco.com" moz-do-not-send="true">wsisk@cisco.com</A>>
wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">In
Cisco TAC we frequently get requests for "hot issues list"
indicating<BR>the issues that cause TAC the most pain. We are now
publishing such a <BR>list in a weekly RSS feed. If you are
interested there is more<BR>information available here:<BR><A
href="http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a0080937324.shtml"
target=_blank
moz-do-not-send="true">http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a0080937324.shtml</A><BR><BR>For
those of you who attended CIPTUG in October this is the 'hot
issues'<BR>list I discussed in that presentation.
<BR><BR>/Wes<BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A href="mailto:cisco-voip@puck.nether.net"
moz-do-not-send="true">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank
moz-do-not-send="true">https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR></BLOCKQUOTE></DIV><BR></BLOCKQUOTE>
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