<div>yes, we are running UCCx 4.0..... not hosted or enterprise.</div>
<div> </div>
<div>Sounds like you have the QoS taken care of.</div>
<div> </div>
<div>sounds like your only testing needs to be the IP Communicator part. you will still have to VPN into your voice network if your not using something like the phone proxy. but I don't see why this wouldn't work.</div>
<div> </div>
<div>Scott<br><br></div>
<div class="gmail_quote">On Jan 25, 2008 8:55 AM, d4rk f1br <<a href="mailto:d4rkf1ber@gmail.com">d4rkf1ber@gmail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div>Appreciate the response. Just to be clear though, your use of CAD with Citrix is using IPCCX right? Not enterprise or hosted?</div>
<div> </div>
<div>QoS would be a concern for me as well, however it just so happens I work for a service provider and the agents will be using our service and we have the ability to handle the QoS side of things to make things as ideal as we possibly can in this matter. Its not perfect, but it does help out alot in trying to do this. :-)</div>
<div> </div>
<div>Trying to avoid physical phones as much as possible. The more hardware we have to provide an agent the costlier things become, and I am not just referring to the cost of the hardware but now you have the support costs as well. Having IT making house calls as well as just keeping track of hardware and stuff would be a major pain. Not ruling anything out at this point but trying to avoid it as much as possible.</div>
<div> </div>
<div>Initially the scenerio was to provide a VPN router (831/837) type of device and then be able to hang a phone off of it and PC or thin client. But that is something we really want to avoid.</div>
<div>
<div></div>
<div class="Wj3C7c">
<div> </div>
<div><br><br> </div>
<div class="gmail_quote">On Jan 25, 2008 10:10 AM, Scott Voll <<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div>I never know how to address you(d4rkf1ber), but here is my answer--</div>
<div> </div>
<div>We do use Citrix to publish the CAD application to get agents logged in to accept calls and use IM / etc. the one caveat I know of is that you loose all monitoring / recording ability because that is done via the computer directly connected to the phone.</div>
<div> </div>
<div>We are using a Phone Proxy to register physical phones and then the CAD over Citrix. I personally have not done IP Communicator but should work fine.</div>
<div> </div>
<div>your biggest problem will be the lack of QoS on the open Internet and whether or not you will have voice issues. </div>
<div> </div>
<div>just my two cents.</div>
<div> </div>
<div>Scott<br><br></div>
<div class="gmail_quote">
<div>
<div></div>
<div>On Jan 24, 2008 4:44 PM, d4rk f1br <<a href="mailto:d4rkf1ber@gmail.com" target="_blank">d4rkf1ber@gmail.com</a>> wrote:<br></div></div>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div>
<div></div>
<div>
<div>We are being pushed hard for a solution which would allow for some remote / home call center agents by our call center mgmt and supervisors.</div>
<div> </div>
<div>What we (IT) are hoping for is a solution which will work with IPCCX and Citrix so that we can leverage what we already have and to cut down on obvious administration, support and management costs and time.</div>
<div> </div>
<div>Bascially a home agent would ideally use a PC to access Citrix where they would be able to launch the Cisco Agent Desktop and a softphone client.</div>
<div> </div>
<div>I have done a little googling and have found some instances of people commenting that they have CAD working with Citrix. Most comments however state that you have to be running IPCC enterprise or hosted to get CAD working with Citrix. </div>
<div> </div>
<div>I haven't seen anything however about a softphone client and CAD together over citrix. CAD is only one piece of the puzzle we are dealing with.</div>
<div> </div>
<div>The reason for wanting to do this with IPCCX is simply because we already have that up and working. We have IPCCX premium, currently I think its 4.0(3) dual server with HA. Also using CallManager 4.1(3)sr4d I believe off the top of my head. </div>
<div> </div>
<div>This current IPCC solution is completely underutilized and only serves 6 agents (IT helpdesk) right now. Which is another reason we would like to see if it couldn't at least be used now for lab testing.</div>
<div> </div>
<div>My goal is to simply find and test various solutions just to show a proof of concept internally. Ideally we could leverage the IPCCX we have and the Citrix servers to show that there is a way to get a softphone client and agent desktop to work via Citrix. </div>
<div> </div>
<div>Actually, I am interested in ANY softphone client, or agent desktop client that would work. Any client that could work with Citrix and CallManager and IPCCX would be great.</div>
<div> </div>
<div>I haven't run across anything yet that others aren't already doing, and I know this is another one of those times. There has to be someone out there already doing just this. And if not, I know someone has already done alot of work researching this and can probably tell me why it won't work this way. </div>
<div> </div>
<div>As always, any information or response provided will be appreciated.</div>
<div> </div><br></div></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br></blockquote></div><br></blockquote></div><br></div></div></blockquote></div><br>