<br><font size=2 face="sans-serif">Yes, but in this case since the calls
are only for agents in this location it would work out well. If there
is a WAN outage all they require is a hunt group setup to predefined extensions.
I just wanted to make sure there were no techincal reasons why this
wouldn't be done for this scenario. Thanks for the feedback.</font>
<br>
<br><font size=2 face="sans-serif">Carlos</font>
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<td width=40%><font size=1 face="sans-serif"><b>Matthew Saskin <matt@saskin.net></b>
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<p><font size=1 face="sans-serif">01/28/2008 04:12 PM</font>
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<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif">CarlosOrtiz@bayviewfinancial.com</font>
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<div align=right><font size=1 face="sans-serif">cc</font></div>
<td><font size=1 face="sans-serif">cisco-voip@puck.nether.net</font>
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<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">Re: [cisco-voip] IPCC Design considerations</font></table>
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<br><font size=2><tt>The main con (which is the same for all sites) is
that you have no call <br>
distribution if the WAN link goes down. The upside to this setup
is <br>
that since you have local PSTN instead of sending calls across the WAN,
<br>
you can use CCME for SRST along with the B-ACD tcl scripts to do minimal
<br>
local prompting/queueing/call distribution in failover mode.<br>
<br>
I've set up multiple clients with similar infrastructure for larger IPCC
<br>
Enterprise installs - CallManagers/IPCC servers centalized in data <br>
center(s), remote sites with PSTN connectivity and gateways configured
<br>
for CCME for SRST and B-ACD.<br>
<br>
-matt<br>
<br>
CarlosOrtiz@bayviewfinancial.com wrote:<br>
> <br>
> We primarily have a distributed IPCC setup with agents across a few
<br>
> sites. From our central HQ site salls are then distributed to
agents <br>
> locally and over the WAN. We do have one call center that is
fully <br>
> contained at a remote location. Is there any problem or drawbacks
to <br>
> delivering calls directly to this location's gateway with the <br>
> centralized IPCC server at HQ? Can someone explain the pros
and cons <br>
> for these scenarios.<br>
> <br>
> Carlos<br>
> <br>
> <br>
> ------------------------------------------------------------------------<br>
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<br>
</tt></font>
<br>