<br><font size=2 face="sans-serif">Hi</font>
<br>
<br><font size=2 face="sans-serif">I am running CM 4.2(3)sr2b and use "Attendant
Console Pilot Points/Hunt Groups" and "Route Plan Hunt Groups".
</font>
<br>
<br><font size=2 face="sans-serif">Forwarding a phone in the hg to a different
number to force the whole hg to be divereted doesnt work, the forwarding
rules get ignored.... boo</font>
<br>
<br><font size=2 face="sans-serif">At the end of the working day, one huntgroup
of five users want to forward all calls to a different phone (night shift
managers) - they dont want voicemail at all.</font>
<br>
<br><font size=2 face="sans-serif">I have solved this by removing the hg
and putting the pilot point onto the first phone and then forwarding the
first phone to the second phone (in the event of busy/unanswered), the
second to the third etc, so at the end of the night the first phone is
simply forwarded onto a different phone.</font>
<br>
<br><font size=2 face="sans-serif">This is not ideal as any user could
change forwarding settings breaking the loop, someone could forget to forward,
its also not as easy to administer as you have to look at every phone to
find out the full picture etc. </font>
<br>
<br><font size=2 face="sans-serif">Does anyone else have any other config
ideas, would be greatly appreciated? or if v5 / 6 fixes this?</font>
<br>
<br><font size=2 face="sans-serif">Thanks</font>
<br>
<br><font size=2 face="sans-serif"><br>
Sam<br>
----<br>
Sam Hall<br>
Robert Wiseman & Sons<br>
Ext: 6655<br>
Tel: +44 (0)1355 270655<br>
samhall@wiseman-dairies.co.uk<br>
www.wiseman-dairies.co.uk<br>
159 Glasgow Road, East Kilbride, Glasgow, G74 4PA</font>
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