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<DIV dir=ltr align=left><SPAN class=875500723-01022008><FONT face=Arial
color=#0000ff size=2>You're AD integrated? If so, if UCM LDAP
authentication is set to use port 389, change it to 3268. This queries the
GC and provides a faster response. Otherwise you might encounter a
timeout issue and CTI authentication fails. </FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Voice Noob [mailto:voicenoob@gmail.com]
<BR><B>Sent:</B> Friday, February 01, 2008 4:52 PM<BR><B>To:</B> Bill
Talley<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re:
[cisco-voip] CUPS 6.0 and UCCM 6.1<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>Yes on Sip trunk. Red is Presense = Failed to connect Invalid Credentials.
Desk Phone = Disconnecting (pending retry).</DIV>
<DIV> </DIV>
<DIV>Only thing in troubleshooter is a certificate for exchange
notification.<BR></DIV>
<DIV class=gmail_quote>On Feb 1, 2008 4:46 PM, Bill Talley <<A
href="mailto:billt@aos5.com">billt@aos5.com</A>> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>Do you
have the SIP trunk configured between UCM and CUPS?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>In CUPC,
under help>>>show server health, are there any red
?</FONT></SPAN></DIV><BR>
<DIV lang=en-us dir=ltr align=left>
<HR>
<FONT face=Tahoma size=2><B>From:</B> Voice Noob [mailto:<A
href="mailto:voicenoob@gmail.com" target=_blank>voicenoob@gmail.com</A>]
<BR><B>Sent:</B> Friday, February 01, 2008 4:38 PM<BR><B>To:</B> Bill
Talley<BR><B>Cc:</B> <A href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A>
<DIV class=Ih2E3d><BR><B>Subject:</B> Re: [cisco-voip] CUPS 6.0 and UCCM
6.1<BR></DIV></FONT><BR></DIV>
<DIV class=Ih2E3d>
<DIV></DIV>Here is a screen print of the user setting page. I have everything
associated in CUCM. <BR><BR>
<DIV class=gmail_quote>On Feb 1, 2008 3:54 PM, Bill Talley <<A
href="mailto:billt@aos5.com" target=_blank>billt@aos5.com</A>> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>Ensure
the DN on the phone in UCM is associated to the user and under the user
account that the user is associated to the phone, has a primary
extension configured and it assigned to the Standard CTI Enabled
group.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>Also, in
CUPS ensure the primary device is defined and appropriate profiles are
configured for the Personal Communicator user account.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff
size=2>HTH.</FONT></SPAN></DIV><BR>
<DIV lang=en-us dir=ltr align=left>
<HR>
<FONT face=Tahoma size=2><B>From:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of
</B>Voice Noob<BR><B>Sent:</B> Friday, February 01, 2008 3:38
PM<BR><B>To:</B> <A href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A><BR><B>Subject:</B> Re:
[cisco-voip] CUPS 6.0 and UCCM 6.1<BR></FONT><BR></DIV>
<DIV>
<DIV></DIV>Inside CUPC I go to file, phone mode and try to select choose
phone to control it is grayed out and says feature not available. <BR><BR>
<DIV class=gmail_quote>On Feb 1, 2008 3:05 PM, Voice Noob <<A
href="mailto:voicenoob@gmail.com" target=_blank>voicenoob@gmail.com</A>>
wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">I
am evaluating CUPS 6.0 currently. I can log into the CUPC client but the
call control does not work. I can not go into deskphone and all of the
settings are greyed out. I have went through the configuration guides and
the troubleshooting guides but I can not make any headway and getting this
to work. Does anyone have this working that can give me some things to
try?
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