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<DIV dir=ltr align=left><SPAN class=296035121-01022008><FONT face=Arial
color=#0000ff size=2>Ensure the DN on the phone in UCM is associated to the user
and under the user account that the user is associated to the phone, has a
primary extension configured and it assigned to the Standard CTI Enabled
group.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=296035121-01022008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=296035121-01022008><FONT face=Arial
color=#0000ff size=2>Also, in CUPS ensure the primary device is defined and
appropriate profiles are configured for the Personal Communicator user
account.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=296035121-01022008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=296035121-01022008><FONT face=Arial
color=#0000ff size=2>HTH.</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Voice
Noob<BR><B>Sent:</B> Friday, February 01, 2008 3:38 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] CUPS 6.0 and UCCM
6.1<BR></FONT><BR></DIV>
<DIV></DIV>Inside CUPC I go to file, phone mode and try to select choose phone
to control it is grayed out and says feature not available. <BR><BR>
<DIV class=gmail_quote>On Feb 1, 2008 3:05 PM, Voice Noob <<A
href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</A>> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">I
am evaluating CUPS 6.0 currently. I can log into the CUPC client but the call
control does not work. I can not go into deskphone and all of the settings are
greyed out. I have went through the configuration guides and the
troubleshooting guides but I can not make any headway and getting this to
work. Does anyone have this working that can give me some things to try?
</BLOCKQUOTE></DIV><BR></BODY></HTML>