running UCCX 5.0 and ccm 5.1 right now, just upgraded a few weeks ago from 4.x versions. I've run into a number of bugs, most of them not particularly exciting:<br><br>Keep in mind running with HA server also<br><br>- Double pegs the total talk time of agents on the supervisor desktop display (value is correct in hist reports though)<br>
- Archive manager sometimes doesn't start properly on the secondary node, causing backup to fail, work around is to restart node manager again.<br>- Agents are intermittently not able to blind transfer from CAD.. but works ok from phone. Still trying to nail this one down with TAC. when I tried to collect logs today for it, it was working for me and I couldnt re-create the problem. love those.<br>
- When adding HA server, the CTI ports did not update/synch properly and I had to delete all of them and re-add them to get all the ports created.<br>- CAD/CSD installer had loopback address for the IPCC Server somehow... TAC had to give me a couple special commands to fix it, postinstall.exe didnt work like it was supposed to on the server to update that.<br>
<br>My big problem with the upgrade was getting a working upgrade license for HA from cisco's licensing group - had to escalate the case once within licensing and then start pestering my account team and anyone else who would listen before I got the right key generated. VERY frustrating to continue getting form letters and no interaction for their support (not talking about TAC but rather the licensing group).<br>
<br>on the plus side, managers really like the new supervisor desktop and i've had comment from the scripting person that the script editor works "better" whatever that means.<br><br>Ed<br><br><div class="gmail_quote">
On Feb 6, 2008 4:17 PM, Scott Voll <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>I'm starting to see some movement of people upgrading to CM 6.x. is anyone upgrading to uccx 5.x? What has been the experience? problems? Things to know?</div>
<div> </div>
<div>TIA</div><font color="#888888">
<div> </div>
<div>Scott</div>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations