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<title>RE - CUPC 1.2 - Calling using Outlook Contacts Fail</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>No matter what I do, this won’t work. It just says “failed to
complete call”, and looking at the CUPC logs (C:\Documents and Settings\user\Local
Settings\Application Data\Cisco\Unified Personal Communicator\Logs), it doesn’t
appear to be ever adding the “91” onto the number – it just dials directly. The
application dial rule is in place, and it works perfectly for the Attendant
Console.<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Is there any way to troubleshoot this, or any additional known issues?
Any other setting it needs to know to have to use the application dial rules?<o:p></o:p></span></p>
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color:#1F497D'>Thanks.<o:p></o:p></span></p>
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<FONT COLOR="navy"><STRONG>John V. Weigand</STRONG><BR></FONT>
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<FONT COLOR="navy">Help Desk Support<BR></FONT><BR>Litigation Management, Inc.<BR>300 Allen-Bradley Drive
<br/>Suite 200<BR>Mayfield Heights, OH 44124<BR><BR></FONT>
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<FONT COLOR="black"><BR><BR><FONT SIZE="3"><BR></FONT>Tel:</FONT> </FONT><BR></FONT>
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<FONT COLOR="black">Fax: 440-484-2009<BR>Cell: <BR>email: <A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com"><A HREF="mailto:jvw@medicineforthedefense.com">jvw@medicineforthedefense.com</A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A> <BR></FONT>
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<FONT COLOR="black"><BR><FONT FACE="Verdana" SIZE="2"><div class=Section1><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>alessandro.bertacco@alice.it<br>
<b>Sent:</b> Wednesday, February 06, 2008 11:57 AM<br>
<b>To:</b> cbomba@s4nets.com; cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] R: RE - CUPC 1.2 - Calling using Outlook Contacts
Fail<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Great! It's work fine, thank you very much </span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>Christopher!</span><o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Best
Regards</span><o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Alessandro
Bertacco</span><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>Da:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Christopher M. Bomba
[mailto:cbomba@s4nets.com]<br>
<b>Inviato:</b> mer 06/02/2008 14.27<br>
<b>A:</b> cisco-voip@puck.nether.net<br>
<b>Cc:</b> alessandro.bertacco@alice.it<br>
<b>Oggetto:</b> RE - CUPC 1.2 - Calling using Outlook Contacts Fail</span><o:p></o:p></p>
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<p style='margin-bottom:12.0pt'><span style='font-size:10.0pt'>You need to create
application dial rules.<br>
<br>
Go into CallManager and select Call Routing > Dial Rules > Application
Dial Rules.<br>
<br>
I needed to create one because users don't have the 9 + 1 in front of their
contacts.<br>
<br>
So I said:<br>
<br>
Name - Outlook Dialing 10-Digit<br>
Description - 10 Digit Outlook Dialing<br>
Number Begins With -<br>
Number of Digits - 10<br>
Total Digits to be Removed - 0 <br>
Prefix With Pattern - 91<br>
<br>
Now when users use their CUPC to click to dial a contact it uses this
rule. After you create the rule you need to restart CUPC because it needs
to download these rules on start up<br>
<br>
<br>
Chris<br>
_______________________________________________________________________________________________________<br>
Date: Wed, 6 Feb 2008 11:11:01 +0100<br>
From: <alessandro.bertacco@alice.it><br>
Subject: [cisco-voip] CUPC 1.2 - Calling using Outlook Contacts Fail<br>
To: <cisco-voip@puck.nether.net><br>
Message-ID: <FBCMMO01alUohIi6YEF00000a01@FBCMMO01.fbc.local><br>
Content-Type: text/plain; charset="iso-8859-1"<br>
<br>
Hi all, anyone have problem calling with Cisco Unified Personal Communicator
from outlook contact?<br>
I need to manipulate digit before call is sent to CUCM, but i don't know if
possible and how.<br>
<br>
Anyone can help me?<br>
<br>
Regards<br>
<br>
Alessandro Bertacco<br>
<br>
</span><o:p></o:p></p>
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