<HTML dir=ltr><HEAD><TITLE>RE - CUPC 1.2 - Calling using Outlook Contacts Fail</TITLE>
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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Hi, you have to configure differente dialrules dependig on the number of digit.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>For example:</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>In italy there are Mobile phone that usualli is stored on outlook database like +39 XXX XXXXXXX</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>So the application rule will be: Number begin with 39 (without +), number of digit 12, Digit to remove 2, Prefix digit 0</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>So if the dialed number from outlook is +39 347 1234567 the application rule tranlate in the number 0 347 1234567 and make the call</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>If i want to call a fixed national number like +39 0125 54567 i need to implement a new rule with</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Number begin with 39, number of digit 11, digit to remove 2, Prefix digit 0</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Try to make different Application Dial Rule.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Regards</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Alessandro Bertacco</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>Da:</B> cisco-voip-bounces@puck.nether.net per conto di Weigand, John V.<BR><B>Inviato:</B> mar 12/02/2008 16.13<BR><B>A:</B> cisco-voip@puck.nether.net<BR><B>Oggetto:</B> Re: [cisco-voip] R: RE - CUPC 1.2 - Calling using Outlook ContactsFail<BR></FONT><BR></DIV>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">No matter what I do, this won’t work. It just says “failed to complete call”, and looking at the CUPC logs (C:\Documents and Settings\user\Local Settings\Application Data\Cisco\Unified Personal Communicator\Logs), it doesn’t appear to be ever adding the “91” onto the number – it just dials directly. The application dial rule is in place, and it works perfectly for the Attendant Console.</SPAN></P>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Is there any way to troubleshoot this, or any additional known issues? Any other setting it needs to know to have to use the application dial rules?</SPAN></P>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Thanks.</SPAN></P>
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<TD vAlign=top width="45%"><FONT face=Verdana size=2><FONT color=navy><STRONG>John V. Weigand</STRONG><BR></FONT><FONT color=black size=1><FONT color=navy>Help Desk Support<BR></FONT><BR>Litigation Management, Inc.<BR>300 Allen-Bradley Drive <BR>Suite 200<BR>Mayfield Heights, OH 44124<BR><BR></FONT></FONT></TD>
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<P><FONT face=Verdana size=2><FONT color=navy><FONT size=1><FONT color=black><BR><BR><FONT size=3><BR></FONT>Tel:</FONT> </FONT><BR></FONT><FONT size=1><FONT color=black>Fax: 440-484-2009<BR>Cell: <BR>email: <A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com"><A href="mailto:jvw@medicineforthedefense.com">jvw@medicineforthedefense.com</A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A></A> <BR></FONT></FONT></FONT></P></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE><FONT face=Verdana size=2><FONT color=#808080><FONT size=1><BR>PRIVILEGE AND CONFIDENTIALITY NOTICE <BR><BR>The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you.<BR></FONT></FONT></FONT><FONT color=black><BR><FONT face=Verdana size=2>
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<P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>alessandro.bertacco@alice.it<BR><B>Sent:</B> Wednesday, February 06, 2008 11:57 AM<BR><B>To:</B> cbomba@s4nets.com; cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] R: RE - CUPC 1.2 - Calling using Outlook Contacts Fail</SPAN></P></DIV></DIV>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">Great! It's work fine, thank you very much </SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Tahoma','sans-serif'">Christopher!</SPAN></P></DIV>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">Best Regards</SPAN></P></DIV>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">Alessandro Bertacco</SPAN></P></DIV></DIV>
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<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">Da:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Christopher M. Bomba [mailto:cbomba@s4nets.com]<BR><B>Inviato:</B> mer 06/02/2008 14.27<BR><B>A:</B> cisco-voip@puck.nether.net<BR><B>Cc:</B> alessandro.bertacco@alice.it<BR><B>Oggetto:</B> RE - CUPC 1.2 - Calling using Outlook Contacts Fail</SPAN></P></DIV>
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<P style="MARGIN-BOTTOM: 12pt"><SPAN style="FONT-SIZE: 10pt">You need to create application dial rules.<BR><BR>Go into CallManager and select Call Routing > Dial Rules > Application Dial Rules.<BR><BR>I needed to create one because users don't have the 9 + 1 in front of their contacts.<BR><BR>So I said:<BR><BR>Name - Outlook Dialing 10-Digit<BR>Description - 10 Digit Outlook Dialing<BR>Number Begins With -<BR>Number of Digits - 10<BR>Total Digits to be Removed - 0 <BR>Prefix With Pattern - 91<BR><BR>Now when users use their CUPC to click to dial a contact it uses this rule. After you create the rule you need to restart CUPC because it needs to download these rules on start up<BR><BR><BR>Chris<BR>_______________________________________________________________________________________________________<BR>Date: Wed, 6 Feb 2008 11:11:01 +0100<BR>From: <alessandro.bertacco@alice.it><BR>Subject: [cisco-voip] CUPC 1.2 - Calling using Outlook Contacts Fail<BR>To: <cisco-voip@puck.nether.net><BR>Message-ID: <FBCMMO01alUohIi6YEF00000a01@FBCMMO01.fbc.local><BR>Content-Type: text/plain; charset="iso-8859-1"<BR><BR>Hi all, anyone have problem calling with Cisco Unified Personal Communicator from outlook contact?<BR>I need to manipulate digit before call is sent to CUCM, but i don't know if possible and how.<BR><BR>Anyone can help me?<BR><BR>Regards<BR><BR>Alessandro Bertacco<BR><BR></SPAN></P></DIV></DIV></FONT></FONT></DIV></BODY></HTML>