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I have observed this before when I:<br>
1. changed IP address under system->server to an IP that did not
match the IP address or hostname configured in the platform.<br>
2. rebooted<br>
3. database does not start.<br>
this happens because the update to system->server triggers update of
hosts, rhosts, and sqlhosts files. Recovery is not possible without
developer intervention. Easiest/safest fix is reinstall & restore
from backup.<br>
<br>
/Wes<br>
<br>
Ian Yap (iayap) wrote:
<blockquote
cite="mid:2FEA927D4859134F939C41B656EBB21C059681B8@xmb-sjc-21e.amer.cisco.com"
type="cite">
<pre wrap=""> Hi Jonathan
yea, this CUCM 6 is running in VMWare, and even though I can't log into
the web interface, I can ssh into the CLI prompt( and pingable ).
Is there anyway to repair the Database and bring it up again?
Thanks
Ian
-----Original Message-----
From: Jonathan Charles [<a class="moz-txt-link-freetext" href="mailto:jonvoip@gmail.com">mailto:jonvoip@gmail.com</a>]
Sent: Sunday, February 10, 2008 9:16 PM
To: Ian Yap (iayap)
Cc: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
Subject: Re: [cisco-voip] Hi there, can't log into CallManager anymore
after changing its IP address
Well, to be honest, even if the CCM service is not running, you should
still be able to launch the web browser and get to Servicability...
OK, so the problem here is the eth0 interface, is it up? Can it ping
anything? Is this running on VMWare and you need to set the interface in
VMWare correctly?
Can you ping it?
The error looks like informix is having problems bringing up the
interface...
Jonathan
On Feb 10, 2008 8:06 PM, Ian Yap (iayap) <a class="moz-txt-link-rfc2396E" href="mailto:iayap@cisco.com"><iayap@cisco.com></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Hi Jonathan
Yea, I did try "utils service start Cisco CallManager" but it is not
a valid command, I get the response :
Executed command unsuccessfully
Invalid service name for start/stop, valid names are:
System NTP
System SSH
Service Manager
A Cisco DB
Cisco Tomcat
Cisco Database Layer Monitor
Cisco CallManager Serviceability
I did try to execute "utils service start A Cisco DB" and it won't
start
By the way, what is the "tac" you mentioned?
Thanks
Ian
-----Original Message-----
From: Jonathan Charles [<a class="moz-txt-link-freetext" href="mailto:jonvoip@gmail.com">mailto:jonvoip@gmail.com</a>]
Sent: Saturday, February 09, 2008 11:12 PM
To: Ian Yap (iayap)
Cc: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
Subject: Re: [cisco-voip] Hi there, can't log into CallManager anymore
</pre>
</blockquote>
<pre wrap=""><!---->
</pre>
<blockquote type="cite">
<pre wrap="">after changing its IP address
Yeah, it looks like the CCM service is not starting... did you try a
utils service start Cisco CallManager
Maybe it will return an error that is more interesting, if not, go to
tac...
J
On Feb 9, 2008 5:05 PM, Ian Yap (iayap) <a class="moz-txt-link-rfc2396E" href="mailto:iayap@cisco.com"><iayap@cisco.com></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="">
Hi everyone,
I have a CUCM 6.0.1.1000-37 , and I had initially configured to a
static IP Address, and it was working fine.
However, I had to change that later on to another static IP address,
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">so I went first to the Server(menu) to change the IP address, and
then
</pre>
</blockquote>
<blockquote type="cite">
<pre wrap="">I went to the CUCM CLI and used set network eth0 to change the IP,
and
</pre>
</blockquote>
<blockquote type="cite">
<pre wrap="">rebooted the machine.
But now, I can't log into the web administration UI. There is no
error
</pre>
</blockquote>
<blockquote type="cite">
<pre wrap="">message when I click "Login" and the page just refreshes. I suspect
there is a database problem. So I went to the CLI and I tried to do
"run sql select * from device" and I get the error message :
" Failed to get Connection.Connector(NOT CONNECTED:
Driver=com.informix.jdbc.IfxDriver;) "
Next, I did "utils service list" and I see :
Requesting service status, please wait...
System NTP [STARTED]
System SSH [STARTED]
Service Manager is running
Getting list of all services
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">Return code = 0
</pre>
</blockquote>
</blockquote>
<pre wrap="">A Cisco DB[STOPPED] Component is not running A Cisco DB
Replicator[STARTED] Cisco AMC Service[STOPPED] Component is not
running Cisco AXL Web Service[STARTED] Cisco Bulk Provisioning
Service[STARTED] Cisco CAR Scheduler[STARTED] Cisco CAR Web
Service[STARTED] Cisco CDP[STARTED] Cisco CDP Agent[STARTED] Cisco
CDR
</pre>
</blockquote>
<blockquote type="cite">
<pre wrap="">Agent[STOPPED] Component is not running Cisco CDR Repository
Manager[STOPPED] Component is not running Cisco CTIManager[STARTED]
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">Cisco CTL Provider[STARTED] Cisco CallManager[STOPPED] Component is
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">not running Cisco CallManager Admin[STARTED] Cisco CallManager
Attendant Console Server[STARTED] Cisco CallManager Cisco IP Phone
Services[STARTED] Cisco CallManager Personal Directory[STARTED]
Cisco CallManager SNMP Service[STARTED] Cisco CallManager
Serviceability[STARTED] Cisco CallManager Serviceability
RTMT[STARTED]
</pre>
</blockquote>
<blockquote type="cite">
<pre wrap="">Cisco Certificate Authority Proxy Function[STARTED] Cisco
Certificate Expiry Monitor[STARTED] Cisco DHCP Monitor
Service[STARTED] Cisco DRF Local[STARTED] Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED] Cisco Dialed Number
Analyzer[STARTED] Cisco DirSync[STARTED] Cisco Electronic
Notification[STARTED] Cisco Extended
</pre>
</blockquote>
<blockquote type="cite">
<pre wrap="">Functions[STARTED] Cisco Extension Mobility[STARTED] Cisco Extension
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">Mobility Application[STARTED] Cisco IP Manager Assistant[STARTED]
Cisco IP Voice Media Streaming App[STARTED] Cisco License
Manager[STARTED] Cisco Log Partition Monitoring Tool[STARTED] Cisco
Messaging Interface[STARTED] Cisco RIS Data Collector[STARTED] Cisco
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">RTMT Reporter Servlet[STARTED] Cisco SOAP - CDRonDemand
Service[STARTED] Cisco Serviceability Reporter[STARTED] Cisco Syslog
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">Agent[STARTED] Cisco TAPS Service[STARTED] Cisco Tftp[STARTED] Cisco
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">Tomcat[STARTED] Cisco Tomcat Stats Servlet[STARTED] Cisco Trace
Collection Service[STARTED] Cisco Trace Collection Servlet[STARTED]
Cisco Unified Mobile Voice Access Service[STARTED] Cisco WebDialer
Web
</pre>
</blockquote>
<blockquote type="cite">
<pre wrap="">Service[STARTED] Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED] SOAP -Real-Time Service
APIs[STARTED] System Application Agent[STARTED] Primary Node =true
Can someone tell me how I can fix this issue? It looks like I might
have to modify the CallManager database directly
Thanks
Ian S. Yap
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</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->_______________________________________________
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</pre>
</blockquote>
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