<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I don't know not having to span phone ports certainly sounds more efficient to me.<div><br class="webkit-block-placeholder"></div><div>You can read all you want about monitoring and recording in CUCM 6 in the Features and Services Guide.</div><div><p style="margin: 0.0px 0.0px 4.0px 0.0px"><b><i><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="3" style="font: 12.0px Helvetica"><a href="http://cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsgd.pdf">http://cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsgd.pdf</a></font></div></i></b></p><p style="margin: 0.0px 0.0px 4.0px 0.0px"><b><i><br class="webkit-block-placeholder"></i></b></p><div> <p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">-Ryan</font></p> </div><br><div><div>On Feb 18, 2008, at 10:01 AM, Lelio Fulgenzi wrote:</div><br class="Apple-interchange-newline"> <div><font face="Arial" size="2">false advertising if you ask me then...</font></div> <blockquote dir="ltr" style="MARGIN-RIGHT: 0px"><font face="Arial" size="2"></font> <div> <hr> </div> <div><p class="pSubhead2CMT" style="FONT-WEIGHT: bold; FONT-SIZE: 9pt; MARGIN-LEFT: 0pt; TEXT-TRANSFORM: none; TEXT-INDENT: 0pt; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; TEXT-ALIGN: left; FONT-VARIANT: normal; TEXT-DECORATION: none">New Telephony Features</p><a name="wp9000008"></a> <div class="pBodyCMT" style="FONT-WEIGHT: normal; MARGIN: 0pt 0pt 7pt; TEXT-TRANSFORM: none; TEXT-INDENT: 0pt; FONT-STYLE: normal; TEXT-ALIGN: left; FONT-VARIANT: normal; TEXT-DECORATION: none">Cisco Unified Communications Manager Version 6.0 includes several new telephony features:</div><a name="wp9000009"></a><p class="pBulletCMT" style="MARGIN-TOP: 0pt; FONT-WEIGHT: normal; MARGIN-BOTTOM: 3pt; TEXT-TRANSFORM: none; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; FONT-VARIANT: normal; TEXT-DECORATION: none"> Do Not Disturb-Allows the end user to turn off the ringer</p><a name="wp9000010"></a><p class="pBulletCMT" style="MARGIN-TOP: 0pt; FONT-WEIGHT: normal; MARGIN-BOTTOM: 3pt; TEXT-TRANSFORM: none; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; FONT-VARIANT: normal; TEXT-DECORATION: none"> Intercom-Provides an administrative assistant the ability to "whisper" to a manager</p><a name="wp9000011"></a><p class="pBulletCMT" style="MARGIN-TOP: 0pt; FONT-WEIGHT: normal; MARGIN-BOTTOM: 3pt; TEXT-TRANSFORM: none; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; FONT-VARIANT: normal; TEXT-DECORATION: none"> Audio Message Waiting Indicator-Increases the accessibility of message indication</p><a name="wp9000012"></a><p class="pBulletCMT" style="MARGIN-TOP: 0pt; FONT-WEIGHT: normal; MARGIN-BOTTOM: 3pt; TEXT-TRANSFORM: none; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; FONT-VARIANT: normal; TEXT-DECORATION: none"> Secure Conferencing-Provides media encryption to those on an Ad-Hoc conference call</p><a name="wp9000013"></a><p class="pBulletCMT" style="MARGIN-TOP: 0pt; FONT-WEIGHT: normal; MARGIN-BOTTOM: 3pt; TEXT-TRANSFORM: none; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; FONT-VARIANT: normal; TEXT-DECORATION: none"><strong><u><em> Call Recording-Offers a more efficient method to record calls</em></u></strong></p><a name="wp9000014"></a><p class="pBulletCMT" style="MARGIN-TOP: 0pt; FONT-WEIGHT: normal; MARGIN-BOTTOM: 3pt; TEXT-TRANSFORM: none; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; FONT-VARIANT: normal; TEXT-DECORATION: none"> Silent Monitoring-Uses that more efficient method to observe call center agents</p></div> <div> <hr> </div></blockquote> <div><font face="Arial" size="2">--------------------------------------------------------------------------------<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>Life expectancy would grow by leaps and bounds if green vegetables smelled as good as bacon.<br>Doug Larson</font></div> <div><font face="Arial" size="2"></font> </div> <div><font face="Arial" size="2"></font> </div> <div><font face="Arial" size="2">----- Original Message ----- </font> <div><font face="Arial" size="2">From: "Matthew Saskin" <</font><a href="mailto:matt@saskin.net"><font face="Arial" size="2">matt@saskin.net</font></a><font face="Arial" size="2">></font></div> <div><font face="Arial" size="2">To: "Lelio Fulgenzi" <</font><a href="mailto:lelio@uoguelph.ca"><font face="Arial" size="2">lelio@uoguelph.ca</font></a><font face="Arial" size="2">></font></div> <div><font face="Arial" size="2">Cc: "Kathy Dupree" <</font><a href="mailto:KDupree@randolphcollege.edu"><font face="Arial" size="2">KDupree@randolphcollege.edu</font></a><font face="Arial" size="2">>; <</font><a href="mailto:cisco-voip@puck.nether.net"><font face="Arial" size="2">cisco-voip@puck.nether.net</font></a><font face="Arial" size="2">></font></div> <div><font face="Arial" size="2">Sent: Monday, February 18, 2008 9:52 AM</font></div> <div><font face="Arial" size="2">Subject: Re: [cisco-voip] record calls incoming and outbound</font></div></div> <div><font face="Arial"><br><font size="2"></font></font></div><font face="Arial" size="2">> CM6 can't record calls by itself. What it allows you to do is have CM <br>> direct a copy of an RTP stream to a secondary location (i.e.; a <br>> recording server) instead of having to have your recording application <br>> sitting on a SPAN port on the network.<br>> <br>> -matt<br>> <br>> Lelio Fulgenzi wrote:<br>>> v6 seems to offer this service. not sure of the requirements.<br>>> <br>>> </font><a href="http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7240/product_solution_overview0900aecd805e19e7.html"><font face="Arial" size="2">http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7240/product_solution_overview0900aecd805e19e7.html</font></a><br><font face="Arial" size="2">>> <br>>> --------------------------------------------------------------------------------<br>>> Lelio Fulgenzi, B.A.<br>>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>>> Life expectancy would grow by leaps and bounds if green vegetables <br>>> smelled as good as bacon.<br>>> Doug Larson<br>>> <br>>> <br>>><br>>> ----- Original Message -----<br>>> *From:* Kathy Dupree <</font><a href="mailto:KDupree@randolphcollege.edu"><font face="Arial" size="2">mailto:KDupree@randolphcollege.edu</font></a><font face="Arial" size="2">><br>>> *To:* </font><a href="mailto:cisco-voip@puck.nether.net"><font face="Arial" size="2">cisco-voip@puck.nether.net</font></a><font face="Arial" size="2"> <</font><a href="mailto:cisco-voip@puck.nether.net"><font face="Arial" size="2">mailto:cisco-voip@puck.nether.net</font></a><font face="Arial" size="2">><br>>> *Sent:* Monday, February 18, 2008 7:55 AM<br>>> *Subject:* [cisco-voip] record calls incoming and outbound<br>>><br>>> Good Morning, does anyone know if Call Manager has the capability<br>>> to record calls? This is coming from our Security department. <br>>> Thanks<br>>><br>>> <br>>><br>>> **<br>>><br>>> *Katherine O. Dupree*<br>>><br>>> *Telecommunications Support/Infrastructure Coordinator*<br>>><br>>> *Randolph College***<br>>><br>>> *2500 Rivermont Ave. *<br>>><br>>> *Lynchburg, Va. 24503*<br>>><br>>> </font><a href="mailto:*kdupree@randolphcollege.edu"><font face="Arial" size="2">*kdupree@randolphcollege.edu</font></a><font face="Arial" size="2"> <</font><a href="mailto:kdupree@randolphcollege.edu"><font face="Arial" size="2">mailto:kdupree@randolphcollege.edu</font></a><font face="Arial" size="2">>*<br>>><br>>> *(434) 947 8371*<br>>><br>>> <br>>><br>>> ------------------------------------------------------------------------<br>>> _______________________________________________<br>>> cisco-voip mailing list<br>>> </font><a href="mailto:cisco-voip@puck.nether.net"><font face="Arial" size="2">cisco-voip@puck.nether.net</font></a><br><font face="Arial" size="2">>> </font><a href="https://puck.nether.net/mailman/listinfo/cisco-voip"><font face="Arial" size="2">https://puck.nether.net/mailman/listinfo/cisco-voip</font></a><br><font face="Arial" size="2">>><br>>> ------------------------------------------------------------------------<br>>><br>>> _______________________________________________<br>>> cisco-voip mailing list<br>>> </font><a href="mailto:cisco-voip@puck.nether.net"><font face="Arial" size="2">cisco-voip@puck.nether.net</font></a><br><font face="Arial" size="2">>> </font><a href="https://puck.nether.net/mailman/listinfo/cisco-voip"><font face="Arial" size="2">https://puck.nether.net/mailman/listinfo/cisco-voip</font></a><br><font face="Arial" size="2">>> <br>> <br>></font><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">cisco-voip mailing list</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div> </div><br></div></body></html>