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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Any IOS IPS ? I had a similar issue and turning off the IPS
resolved it, customer was going to open a TAC case about the IPS.<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We did extensive troubleshooting with TAC as the problem was
intermittent, the IPS turn off was after 2-3 weeks of not being able to resolve
the problem, lucky guess on our part.<o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Micah Bennett<br>
<b>Sent:</b> Monday, February 18, 2008 10:18 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] CAD losing connection to CRS Server<o:p></o:p></span></p>
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<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hello
gang. Hope all is well in your parts of the world.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>We are
trying to root cause an issue where various users on our IPCC system (IPCC 4.05
HA) are losing connection for a few seconds between the CAD application and the
CRS server.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>The bulk of
the reports are coming from our extended office call center. This
location is about 100 miles from our primary office where the IPCC cluster is located.
The remote office is connected via a multi-meg MPLS WAN connection back to our
primary office.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>We have not
found a pattern yet, and the disconnection only last for a few seconds with the
normal CAD message that the connection to the CRS server was lost and
reestablished. I have also noticed that at the same time as the CAD
disconnection, the clients Microsoft Communicator IM client will lose
connection as well. </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Is there
some type of</span> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>“keep
alive” signal for the CAD/CRS connection that may be getting delayed.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks again
for your advice. </span> <o:p></o:p></p>
<p><a name=""><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Micah Bennett</span></b></a><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Telecommunications
Admin</span><o:p></o:p></p>
<p><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:maroon'>Automated License Systems</span></b><o:p></o:p></p>
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