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This is correct. CM6 adds a feature whereby the phone will silently
conference in another party to allow recording.<br>
still must use another product as the 'other party' in the conference
to record the call.<br>
<br>
Best thing is that it no longer requires span port or client on the PC
connected to the phone. It is done natively in CM and the phone.<br>
<br>
/Wes<br>
<br>
Voice Noob wrote:
<blockquote
cite="mid:535625f70802180756s71934d2p8611f10d0d25c671@mail.gmail.com"
type="cite">As it has been stated CCM6 does NOT record calls. You must
have a third party product to do the recording. <br>
<br>
<div class="gmail_quote">On Feb 18, 2008 9:46 AM, Ryan Ratliff <<a
moz-do-not-send="true" href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>>
wrote:<br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">
<div style="">I don't know not having to span phone ports certainly
sounds more efficient to me.
<div><br>
</div>
<div>You can read all you want about monitoring and recording in
CUCM 6 in the Features and Services Guide.</div>
<div>
<p style="margin: 0px 0px 4px;"><b><i>
<div style="margin: 0px;"><font
style="font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-stretch: normal;"
face="Helvetica" size="3"><a moz-do-not-send="true"
href="http://cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsgd.pdf"
target="_blank">http://cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsgd.pdf</a></font></div>
</i></b>
</p>
<font color="#888888">
<p style="margin: 0px 0px 4px;"><b><i><br>
</i></b></p>
<div>
<p style="margin: 0px;"><font
style="font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-stretch: normal;"
face="Helvetica" size="3">-Ryan</font></p>
</div>
</font>
<div>
<div class="Wj3C7c"><br>
<div>
<div>On Feb 18, 2008, at 10:01 AM, Lelio Fulgenzi wrote:</div>
<br>
<div><font face="Arial" size="2">false advertising if you ask me
then...</font></div>
<blockquote dir="ltr" style="margin-right: 0px;">
<div>
<hr></div>
<div>
<p
style="font-weight: bold; font-size: 9pt; margin-left: 0pt; text-transform: none; text-indent: 0pt; margin-right: 0pt; font-style: normal; text-align: left; font-variant: normal; text-decoration: none;">New
Telephony Features</p>
<a moz-do-not-send="true" name="1182d3edaab4e67a_wp9000008"></a>
<div
style="margin: 0pt 0pt 7pt; font-weight: normal; text-transform: none; text-indent: 0pt; font-style: normal; text-align: left; font-variant: normal; text-decoration: none;">Cisco
Unified Communications Manager Version 6.0 includes several new
telephony features:</div>
<a moz-do-not-send="true" name="1182d3edaab4e67a_wp9000009"></a>
<p
style="margin-top: 0pt; font-weight: normal; margin-bottom: 3pt; text-transform: none; margin-right: 0pt; font-style: normal; font-variant: normal; text-decoration: none;">•
Do Not Disturb-Allows the end user to turn off the ringer</p>
<a moz-do-not-send="true" name="1182d3edaab4e67a_wp9000010"></a>
<p
style="margin-top: 0pt; font-weight: normal; margin-bottom: 3pt; text-transform: none; margin-right: 0pt; font-style: normal; font-variant: normal; text-decoration: none;">•
Intercom-Provides an administrative assistant the ability to "whisper"
to a manager</p>
<a moz-do-not-send="true" name="1182d3edaab4e67a_wp9000011"></a>
<p
style="margin-top: 0pt; font-weight: normal; margin-bottom: 3pt; text-transform: none; margin-right: 0pt; font-style: normal; font-variant: normal; text-decoration: none;">•
Audio Message Waiting Indicator-Increases the accessibility of message
indication</p>
<a moz-do-not-send="true" name="1182d3edaab4e67a_wp9000012"></a>
<p
style="margin-top: 0pt; font-weight: normal; margin-bottom: 3pt; text-transform: none; margin-right: 0pt; font-style: normal; font-variant: normal; text-decoration: none;">•
Secure Conferencing-Provides media encryption to those on an Ad-Hoc
conference call</p>
<a moz-do-not-send="true" name="1182d3edaab4e67a_wp9000013"></a>
<p
style="margin-top: 0pt; font-weight: normal; margin-bottom: 3pt; text-transform: none; margin-right: 0pt; font-style: normal; font-variant: normal; text-decoration: none;"><strong><u><em>•
Call Recording-Offers a more efficient method to record calls</em></u></strong></p>
<a moz-do-not-send="true" name="1182d3edaab4e67a_wp9000014"></a>
<p
style="margin-top: 0pt; font-weight: normal; margin-bottom: 3pt; text-transform: none; margin-right: 0pt; font-style: normal; font-variant: normal; text-decoration: none;">•
Silent Monitoring-Uses that more efficient method to observe call
center agents</p>
</div>
<div>
<hr></div>
</blockquote>
<div><font face="Arial" size="2">--------------------------------------------------------------------------------<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>
"Life expectancy would grow by leaps and bounds if green vegetables
smelled as good as bacon."<br>
Doug Larson</font></div>
<div> </div>
<div> </div>
<div><font face="Arial" size="2">----- Original Message ----- </font>
<div><font face="Arial" size="2">From: "Matthew Saskin" <</font><a
moz-do-not-send="true" href="mailto:matt@saskin.net" target="_blank"><font
face="Arial" size="2">matt@saskin.net</font></a><font face="Arial"
size="2">></font></div>
<div><font face="Arial" size="2">To: "Lelio Fulgenzi" <</font><a
moz-do-not-send="true" href="mailto:lelio@uoguelph.ca" target="_blank"><font
face="Arial" size="2">lelio@uoguelph.ca</font></a><font face="Arial"
size="2">></font></div>
<div><font face="Arial" size="2">Cc: "Kathy Dupree" <</font><a
moz-do-not-send="true" href="mailto:KDupree@randolphcollege.edu"
target="_blank"><font face="Arial" size="2">KDupree@randolphcollege.edu</font></a><font
face="Arial" size="2">>; <</font><a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net" target="_blank"><font
face="Arial" size="2">cisco-voip@puck.nether.net</font></a><font
face="Arial" size="2">></font></div>
<div><font face="Arial" size="2">Sent: Monday, February 18, 2008
9:52 AM</font></div>
<div><font face="Arial" size="2">Subject: Re: [cisco-voip] record
calls incoming and outbound</font></div>
</div>
<div><font face="Arial"><br>
</font></div>
<font face="Arial" size="2">> CM6 can't record calls by itself.
What it allows you to do is have CM <br>
> direct a copy of an RTP stream to a secondary location (i.e.; a <br>
> recording server) instead of having to have your recording
application <br>
> sitting on a SPAN port on the network.<br>
> <br>
> -matt<br>
> <br>
> Lelio Fulgenzi wrote:<br>
>> v6 seems to offer this service. not sure of the requirements.<br>
>> <br>
>> </font><a moz-do-not-send="true"
href="http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7240/product_solution_overview0900aecd805e19e7.html"
target="_blank"><font face="Arial" size="2">http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7240/product_solution_overview0900aecd805e19e7.html</font></a><br>
<font face="Arial" size="2">>> <br>
>>
--------------------------------------------------------------------------------<br>
>> Lelio Fulgenzi, B.A.<br>
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<br>
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
>>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
>> "Life expectancy would grow by leaps and bounds if green
vegetables <br>
>> smelled as good as bacon."<br>
>> Doug Larson<br>
>> <br>
>> <br>
>><br>
>> ----- Original Message -----<br>
>> *From:* Kathy Dupree <</font><a moz-do-not-send="true"
href="mailto:KDupree@randolphcollege.edu" target="_blank"><font
face="Arial" size="2">mailto:KDupree@randolphcollege.edu</font></a><font
face="Arial" size="2">><br>
>> *To:* </font><a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net" target="_blank"><font
face="Arial" size="2">cisco-voip@puck.nether.net</font></a><font
face="Arial" size="2"> <</font><a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net" target="_blank"><font
face="Arial" size="2">mailto:cisco-voip@puck.nether.net</font></a><font
face="Arial" size="2">><br>
>> *Sent:* Monday, February 18, 2008 7:55 AM<br>
>> *Subject:* [cisco-voip] record calls incoming and outbound<br>
>><br>
>> Good Morning, does anyone know if Call Manager has the
capability<br>
>> to record calls? This is coming from our Security
department. <br>
>> Thanks<br>
>><br>
>> <br>
>><br>
>> **<br>
>><br>
>> *Katherine O. Dupree*<br>
>><br>
>> *Telecommunications Support/Infrastructure Coordinator*<br>
>><br>
>> *Randolph College***<br>
>><br>
>> *2500 Rivermont Ave. *<br>
>><br>
>> *Lynchburg, Va. 24503*<br>
>><br>
>> </font><a moz-do-not-send="true"
href="mailto:*kdupree@randolphcollege.edu" target="_blank"><font
face="Arial" size="2">*kdupree@randolphcollege.edu</font></a><font
face="Arial" size="2"> <</font><a moz-do-not-send="true"
href="mailto:kdupree@randolphcollege.edu" target="_blank"><font
face="Arial" size="2">mailto:kdupree@randolphcollege.edu</font></a><font
face="Arial" size="2">>*<br>
>><br>
>> *(434) 947 8371*<br>
>><br>
>> <br>
>><br>
>>
------------------------------------------------------------------------<br>
>> _______________________________________________<br>
>> cisco-voip mailing list<br>
>> </font><a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net" target="_blank"><font
face="Arial" size="2">cisco-voip@puck.nether.net</font></a><br>
<font face="Arial" size="2">>> </font><a
moz-do-not-send="true"
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target="_blank"><font face="Arial" size="2">https://puck.nether.net/mailman/listinfo/cisco-voip</font></a><br>
<font face="Arial" size="2">>><br>
>>
------------------------------------------------------------------------<br>
>><br>
>> _______________________________________________<br>
>> cisco-voip mailing list<br>
>> </font><a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net" target="_blank"><font
face="Arial" size="2">cisco-voip@puck.nether.net</font></a><br>
<font face="Arial" size="2">>> </font><a
moz-do-not-send="true"
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target="_blank"><font face="Arial" size="2">https://puck.nether.net/mailman/listinfo/cisco-voip</font></a><br>
<font face="Arial" size="2">>> <br>
> <br>
></font>
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