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<div class=Section1>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
face=Arial><span style='font-size:10.0pt'>Hi All,</span></font><font size=2><span
style='font-size:10.0pt'><o:p></o:p></span></font></p>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
face=Arial><span style='font-size:10.0pt'>I have a question regarding IPCC and
CCM Split Clustering…</span></font><font size=2><span style='font-size:
10.0pt'><o:p></o:p></span></font></p>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=section1 style='mso-margin-top-alt:0pt;margin-right:0pt;margin-bottom:
0pt;margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-list:l1 level1 lfo3'><![if !supportLists]><font
size=2 face=Wingdings><span style='font-size:10.0pt;font-family:Wingdings'><span
style='mso-list:Ignore'>§<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2><span
style='font-size:10.0pt'>CCM 4.2(3) sr2b</span></font><font size=2><span
style='font-size:10.0pt'><o:p></o:p></span></font></p>
<p class=section1 style='mso-margin-top-alt:0pt;margin-right:0pt;margin-bottom:
0pt;margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-list:l1 level1 lfo3'><![if !supportLists]><font
size=2 color=black face=Wingdings><span style='font-size:10.0pt;font-family:
Wingdings;color:black'><span style='mso-list:Ignore'>§<font size=1
face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=black><span
style='font-size:10.0pt;color:black'>IPCC 4.0(5) Build 042 <o:p></o:p></span></font></p>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
color=navy face=Arial><span style='font-size:10.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
face=Arial><span style='font-size:10.0pt'>In IPCC version 4.X can Agents login
when the publisher is not available?<o:p></o:p></span></font></p>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
color=navy face=Arial><span style='font-size:10.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
face=Arial><span style='font-size:10.0pt'>The below is and excerpt from the
IPCC 3.5 SRND and it clearly states that this is not possible. </span></font><font
size=2 color=navy><span style='font-size:10.0pt;color:navy'><o:p></o:p></span></font></p>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
face=Arial><span style='font-size:10.0pt'>However I can’t seem to find
clarification if this was fixed in IPCC version 4 or not.</span></font><font
size=2><span style='font-size:10.0pt'><o:p></o:p></span></font></p>
<div style='mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.5pt;
padding:0pt 0pt 1.0pt 0pt'>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt;border:none;
padding:0pt'><font size=2 face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
</div>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=section1 style='mso-margin-top-alt:0pt;margin-right:0pt;margin-bottom:
0pt;margin-left:36.0pt;margin-bottom:.0001pt'><font size=2 face=Arial><span
style='font-size:10.0pt'>From the IPCC SRND page 37:<o:p></o:p></span></font></p>
<p class=section1 style='mso-margin-top-alt:0pt;margin-right:0pt;margin-bottom:
0pt;margin-left:36.0pt;margin-bottom:.0001pt'><font size=2 face=Arial><span
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=section1 style='mso-margin-top-alt:0pt;margin-right:0pt;margin-bottom:
0pt;margin-left:36.0pt;margin-bottom:.0001pt'><font size=2 face=Arial><span
style='font-size:10.0pt'>If the failed Cisco CallManager is the DCD server
authenticating the IPCC Express (the Directory Host Name defined in IPCC
Express Configuration and Repository, Directory Setup parameters), there is no
IP application redundancy because the failure of a Cisco CallManager hosting
DCD is a single point of failure for IP IPCC Express. The following behaviour
can occur:<o:p></o:p></span></font></p>
<p class=section1 style='mso-margin-top-alt:0pt;margin-right:0pt;margin-bottom:
0pt;margin-left:36.0pt;margin-bottom:.0001pt'><font size=2 face=Arial><span
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=section1 style='mso-margin-top-alt:0pt;margin-right:0pt;margin-bottom:
0pt;margin-left:72.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-list:l0 level1 lfo5'><![if !supportLists]><font
size=2 face=Wingdings><span style='font-size:10.0pt;font-family:Wingdings'><span
style='mso-list:Ignore'>§<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2><span
style='font-size:10.0pt'>LDAP authentication errors will occur in IPCC Express
Application Administration. <o:p></o:p></span></font></p>
<p class=section1 style='mso-margin-top-alt:0pt;margin-right:0pt;margin-bottom:
0pt;margin-left:72.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-list:l0 level1 lfo5'><![if !supportLists]><font
size=2 face=Wingdings><span style='font-size:10.0pt;font-family:Wingdings'><span
style='mso-list:Ignore'>§<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2><span
style='font-size:10.0pt'>All incoming calls to the IPCC Express route point
will return reorder tone (fast busy).</span></font><font size=2
face="Times New Roman"><span style='font-size:10.0pt;font-family:"Times New Roman"'>
</span></font><font size=2><span style='font-size:10.0pt'><o:p></o:p></span></font></p>
<p class=section1 style='mso-margin-top-alt:0pt;margin-right:0pt;margin-bottom:
0pt;margin-left:72.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-list:l0 level1 lfo5'><![if !supportLists]><font
size=2 face=Wingdings><span style='font-size:10.0pt;font-family:Wingdings'><span
style='mso-list:Ignore'>§<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><b><font size=2><span
style='font-size:10.0pt;font-weight:bold'>Agents will not be able to log in
again.</span></font></b><font size=2 face="Times New Roman"><span
style='font-size:10.0pt;font-family:"Times New Roman"'> </span></font><b><font
size=2><span style='font-size:10.0pt;font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=section1 style='mso-margin-top-alt:0pt;margin-right:0pt;margin-bottom:
0pt;margin-left:54.0pt;margin-bottom:.0001pt'><font size=2 face=Arial><span
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=section1 style='mso-margin-top-alt:0pt;margin-right:0pt;margin-bottom:
0pt;margin-left:36.0pt;margin-bottom:.0001pt'><font size=2 face=Arial><span
style='font-size:10.0pt'>For this reason, the subscriber server should be
configured as the primary CTIM and Cisco CallManager.<o:p></o:p></span></font></p>
<p class=section1 style='mso-margin-top-alt:0pt;margin-right:0pt;margin-bottom:
0pt;margin-left:36.0pt;margin-bottom:.0001pt'><font size=2 face=Arial><span
style='font-size:10.0pt'>An option for reducing the downtime is to install a
DCD on a standalone Cisco CallManager server in the cluster or on an external
corporate directory server.<o:p></o:p></span></font></p>
<div style='mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.5pt;
padding:0pt 0pt 1.0pt 0pt'>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt;border:none;
padding:0pt'><font size=2 face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
</div>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
face=Arial><span style='font-size:10.0pt'>Any help would be greatly
appreciated…</span></font><font size=2><span style='font-size:10.0pt'><o:p></o:p></span></font></p>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
face=Arial><span style='font-size:10.0pt'>Thanks,</span></font><font size=2><span
style='font-size:10.0pt'><o:p></o:p></span></font></p>
<p class=section1><strong><b><font size=1 face=Arial><span style='font-size:
8.0pt;font-family:Arial'>Matt Baumgartner</span></font></b></strong><b><span
style='font-weight:bold'><br>
<strong><b><font face=Arial><span style='font-family:Arial'>Senior Technical
Consultant </span></font></b></strong><br>
</span></b>Communication Services <br>
CCIE #14535 Voice<br>
<br>
<b><span style='font-weight:bold'>Getronics Australia Pty Limited </span></b><br>
Getronics combines the service capabilities of the original Dutch company with
those of Wang Global, acquired in 1999, and of the Olivetti systems and
services division. We are ranked second worldwide in network and desktop
outsourcing and fourth in network consulting and integration (Source: IDC
2002-2003).<br>
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M: + 61 411 126 709 <br>
Email: <a href="mailto:matthew.baumgartner@getronics.com">matthew.baumgartner@getronics.com</a><br>
<br>
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& Desktop Outsourcing | Application Integration & Management<br>
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<p class=section1 style='margin:0pt;margin-bottom:.0001pt'><font size=2
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