As it has been stated CCM6 does NOT record calls. You must have a third party product to do the recording. <br><br>
<div class="gmail_quote">On Feb 18, 2008 9:46 AM, Ryan Ratliff <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>> wrote:<br>
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<div style="WORD-WRAP: break-word">I don't know not having to span phone ports certainly sounds more efficient to me.
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<div>You can read all you want about monitoring and recording in CUCM 6 in the Features and Services Guide.</div>
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<div style="MARGIN: 0px"><font style="FONT: 12px Helvetica" face="Helvetica" size="3"><a href="http://cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsgd.pdf" target="_blank">http://cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsgd.pdf</a></font></div>
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<p style="MARGIN: 0px"><font style="FONT: 12px Helvetica" face="Helvetica" size="3">-Ryan</font></p></div></font>
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<div>On Feb 18, 2008, at 10:01 AM, Lelio Fulgenzi wrote:</div><br>
<div><font face="Arial" size="2">false advertising if you ask me then...</font></div>
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<p style="FONT-WEIGHT: bold; FONT-SIZE: 9pt; MARGIN-LEFT: 0pt; TEXT-TRANSFORM: none; TEXT-INDENT: 0pt; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; TEXT-ALIGN: left; FONT-VARIANT: normal; TEXT-DECORATION: none">New Telephony Features</p>
<a name="1182d3edaab4e67a_wp9000008"></a>
<div style="FONT-WEIGHT: normal; MARGIN: 0pt 0pt 7pt; TEXT-TRANSFORM: none; TEXT-INDENT: 0pt; FONT-STYLE: normal; TEXT-ALIGN: left; FONT-VARIANT: normal; TEXT-DECORATION: none">Cisco Unified Communications Manager Version 6.0 includes several new telephony features:</div>
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<p style="MARGIN-TOP: 0pt; FONT-WEIGHT: normal; MARGIN-BOTTOM: 3pt; TEXT-TRANSFORM: none; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; FONT-VARIANT: normal; TEXT-DECORATION: none">• Do Not Disturb-Allows the end user to turn off the ringer</p>
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<p style="MARGIN-TOP: 0pt; FONT-WEIGHT: normal; MARGIN-BOTTOM: 3pt; TEXT-TRANSFORM: none; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; FONT-VARIANT: normal; TEXT-DECORATION: none">• Intercom-Provides an administrative assistant the ability to "whisper" to a manager</p>
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<p style="MARGIN-TOP: 0pt; FONT-WEIGHT: normal; MARGIN-BOTTOM: 3pt; TEXT-TRANSFORM: none; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; FONT-VARIANT: normal; TEXT-DECORATION: none">• Audio Message Waiting Indicator-Increases the accessibility of message indication</p>
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<p style="MARGIN-TOP: 0pt; FONT-WEIGHT: normal; MARGIN-BOTTOM: 3pt; TEXT-TRANSFORM: none; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; FONT-VARIANT: normal; TEXT-DECORATION: none">• Secure Conferencing-Provides media encryption to those on an Ad-Hoc conference call</p>
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<p style="MARGIN-TOP: 0pt; FONT-WEIGHT: normal; MARGIN-BOTTOM: 3pt; TEXT-TRANSFORM: none; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; FONT-VARIANT: normal; TEXT-DECORATION: none"><strong><u><em>• Call Recording-Offers a more efficient method to record calls</em></u></strong></p>
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<p style="MARGIN-TOP: 0pt; FONT-WEIGHT: normal; MARGIN-BOTTOM: 3pt; TEXT-TRANSFORM: none; MARGIN-RIGHT: 0pt; FONT-STYLE: normal; FONT-VARIANT: normal; TEXT-DECORATION: none">• Silent Monitoring-Uses that more efficient method to observe call center agents</p>
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<div><font face="Arial" size="2">--------------------------------------------------------------------------------<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>"Life expectancy would grow by leaps and bounds if green vegetables smelled as good as bacon."<br>Doug Larson</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">----- Original Message ----- </font>
<div><font face="Arial" size="2">From: "Matthew Saskin" <</font><a href="mailto:matt@saskin.net" target="_blank"><font face="Arial" size="2">matt@saskin.net</font></a><font face="Arial" size="2">></font></div>
<div><font face="Arial" size="2">To: "Lelio Fulgenzi" <</font><a href="mailto:lelio@uoguelph.ca" target="_blank"><font face="Arial" size="2">lelio@uoguelph.ca</font></a><font face="Arial" size="2">></font></div>
<div><font face="Arial" size="2">Cc: "Kathy Dupree" <</font><a href="mailto:KDupree@randolphcollege.edu" target="_blank"><font face="Arial" size="2">KDupree@randolphcollege.edu</font></a><font face="Arial" size="2">>; <</font><a href="mailto:cisco-voip@puck.nether.net" target="_blank"><font face="Arial" size="2">cisco-voip@puck.nether.net</font></a><font face="Arial" size="2">></font></div>
<div><font face="Arial" size="2">Sent: Monday, February 18, 2008 9:52 AM</font></div>
<div><font face="Arial" size="2">Subject: Re: [cisco-voip] record calls incoming and outbound</font></div></div>
<div><font face="Arial"><br><font size="2"></font></font></div><font face="Arial" size="2">> CM6 can't record calls by itself. What it allows you to do is have CM <br>> direct a copy of an RTP stream to a secondary location (i.e.; a <br>
> recording server) instead of having to have your recording application <br>> sitting on a SPAN port on the network.<br>> <br>> -matt<br>> <br>> Lelio Fulgenzi wrote:<br>>> v6 seems to offer this service. not sure of the requirements.<br>
>> <br>>> </font><a href="http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7240/product_solution_overview0900aecd805e19e7.html" target="_blank"><font face="Arial" size="2">http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7240/product_solution_overview0900aecd805e19e7.html</font></a><br>
<font face="Arial" size="2">>> <br>>> --------------------------------------------------------------------------------<br>>> Lelio Fulgenzi, B.A.<br>>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>>> "Life expectancy would grow by leaps and bounds if green vegetables <br>
>> smelled as good as bacon."<br>>> Doug Larson<br>>> <br>>> <br>>><br>>> ----- Original Message -----<br>>> *From:* Kathy Dupree <</font><a href="mailto:KDupree@randolphcollege.edu" target="_blank"><font face="Arial" size="2">mailto:KDupree@randolphcollege.edu</font></a><font face="Arial" size="2">><br>
>> *To:* </font><a href="mailto:cisco-voip@puck.nether.net" target="_blank"><font face="Arial" size="2">cisco-voip@puck.nether.net</font></a><font face="Arial" size="2"> <</font><a href="mailto:cisco-voip@puck.nether.net" target="_blank"><font face="Arial" size="2">mailto:cisco-voip@puck.nether.net</font></a><font face="Arial" size="2">><br>
>> *Sent:* Monday, February 18, 2008 7:55 AM<br>>> *Subject:* [cisco-voip] record calls incoming and outbound<br>>><br>>> Good Morning, does anyone know if Call Manager has the capability<br>
>> to record calls? This is coming from our Security department. <br>>> Thanks<br>>><br>>> <br>>><br>>> **<br>>><br>>> *Katherine O. Dupree*<br>>><br>
>> *Telecommunications Support/Infrastructure Coordinator*<br>>><br>>> *Randolph College***<br>>><br>>> *2500 Rivermont Ave. *<br>>><br>>> *Lynchburg, Va. 24503*<br>
>><br>>> </font><a href="mailto:*kdupree@randolphcollege.edu" target="_blank"><font face="Arial" size="2">*kdupree@randolphcollege.edu</font></a><font face="Arial" size="2"> <</font><a href="mailto:kdupree@randolphcollege.edu" target="_blank"><font face="Arial" size="2">mailto:kdupree@randolphcollege.edu</font></a><font face="Arial" size="2">>*<br>
>><br>>> *(434) 947 8371*<br>>><br>>> <br>>><br>>> ------------------------------------------------------------------------<br>>> _______________________________________________<br>
>> cisco-voip mailing list<br>>> </font><a href="mailto:cisco-voip@puck.nether.net" target="_blank"><font face="Arial" size="2">cisco-voip@puck.nether.net</font></a><br><font face="Arial" size="2">>> </font><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank"><font face="Arial" size="2">https://puck.nether.net/mailman/listinfo/cisco-voip</font></a><br>
<font face="Arial" size="2">>><br>>> ------------------------------------------------------------------------<br>>><br>>> _______________________________________________<br>>> cisco-voip mailing list<br>
>> </font><a href="mailto:cisco-voip@puck.nether.net" target="_blank"><font face="Arial" size="2">cisco-voip@puck.nether.net</font></a><br><font face="Arial" size="2">>> </font><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank"><font face="Arial" size="2">https://puck.nether.net/mailman/listinfo/cisco-voip</font></a><br>
<font face="Arial" size="2">>> <br>> <br>></font>
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<br></blockquote></div><br>