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<DIV><SPAN class=805444714-19022008><FONT face=Arial
size=2>Hi,</FONT></SPAN></DIV>
<DIV><SPAN class=805444714-19022008><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=805444714-19022008><FONT face=Arial size=2>We have setup a
database for use as Enterprise Data for Agent Desktop when a call is routed to
an agent. The database is MS SQL and contains accented characters
(French). The database stores the data fine but when it is shown in the
Agent Desktop the accented characters do not appear
correctly.</FONT></SPAN></DIV>
<DIV><SPAN class=805444714-19022008><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=805444714-19022008><FONT face=Arial size=2>Example: "Curé"
becomes "Cur<FONT face="Times New Roman" size=3>é"</FONT></FONT></SPAN></DIV>
<DIV><SPAN class=805444714-19022008></SPAN> </DIV>
<DIV><SPAN class=805444714-19022008><FONT face=Arial size=2>This seems to be a
character<SPAN class=389502515-19022008>-</SPAN>set issue but I don't know where
to look to correct it. Any ideas?</FONT></SPAN></DIV></DIV>
<DIV> </DIV>
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