<div>I removed the capabilities in CUCM. Then restarted the directory syn service on CUPS. Verified the user did not show up in CUPS. Then added the capabilities back and restarted the service again. </div>
<div> </div>
<div><br><br> </div>
<div class="gmail_quote">On Feb 19, 2008 7:39 AM, Nick <<a href="mailto:csvoip@googlemail.com">csvoip@googlemail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">When you say you removed the user do you mean deleted the user from Call manager and then re added it?
<div>
<div></div>
<div class="Wj3C7c"><br><br>
<div><span class="gmail_quote">On 18/02/2008, <b class="gmail_sendername">Voice Noob</b> <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">I had the same problem. I removed the user from cupc then added them back in.
<div><span><br><br>
<div class="gmail_quote">On Feb 18, 2008 11:38 AM, Nick <<a href="mailto:csvoip@googlemail.com" target="_blank">csvoip@googlemail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div>I'm also having trouble trying to configure CUPS 6 with CUCM 6.1 and CUPC 1.2, on the CUPC server health, i am showing </div>
<div> </div>
<div>Logon server - connected primary</div>
<div>Phone configuration (TFTP) - download failed</div>
<div>I have Presence showing as Failed to Connect - Invalid Credentials</div>
<div>Desk Phone - not active</div>
<div>Softphone - not active</div>
<div>LDAP - Successful (I can search for users in AD fine.)<br> </div>
<div>I do not have a deskphone configured at the moment only the DN in CUPC, does this matter?</div>
<div> </div>
<div>The incoming ACL's were set as the IP addresses of Publisher and Subscriber but I deleted these and added one as all, now when I restart CUPC, I can see the Presence trying to connect but I still get Failed to connect - Invalid Credentials</div>
<div> </div>
<div>any help or suggestions would be greatly appreciated.<br> </div>
<div>
<div>
<div></div>
<div><span class="gmail_quote">On 04/02/2008, <b class="gmail_sendername">Voice Noob</b> <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:</span> </div></div>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div>
<div></div>
<div>Thanks for everyones help with this. it ended up being the inbound ACL for the presense problem where I could not chnage my status to availible. Then the call controll portion ended up being changing the publisher name to the IP address. Thanks for everyones help with this.
<div><span><br><br>
<div class="gmail_quote">On Feb 3, 2008 11:06 AM, Voice Noob <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Under file>preferences in CUPC in the perfered phone I just have the ext of the phone. should I put something diffrent in the field?
<div>
<div></div>
<div><br><br>
<div class="gmail_quote">On Feb 3, 2008 11:01 AM, Voice Noob <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Yes I am AD integrated. I changed the port number and still no change. I did not have the inbound ACL and when I changed that I was able to change my stats to available which I was not able to do before but I am still not able to choose my desk phone. It still says feature not available.
<div>
<div></div>
<div><br><br>
<div class="gmail_quote">On Feb 2, 2008 4:10 AM, <<a href="mailto:Motivator77@gmx.de" target="_blank">Motivator77@gmx.de</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Hi,<br><br>did you configer the inbound ACL in Presence? Does it include the IP address of your PC where CUPC is running?<br>
<br><br>HTH<br><br><br>-------- Original-Nachricht --------<br>> Datum: Fri, 1 Feb 2008 17:11:26 -0600<br>> Von: "Bill Talley" <<a href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>><br>
> An: "Voice Noob" <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>><br>> CC: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> Betreff: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>
<div>
<div></div>
<div><br>> You're AD integrated? If so, if UCM LDAP authentication is set to use<br>> port<br>> 389, change it to 3268. This queries the GC and provides a faster<br>> response.<br>> Otherwise you might encounter a timeout issue and CTI authentication<br>
> fails.<br>><br>> _____<br>><br>> From: Voice Noob [mailto:<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>]<br>> Sent: Friday, February 01, 2008 4:52 PM<br>> To: Bill Talley<br>
> Cc: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>> Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>><br>><br>> Yes on Sip trunk. Red is Presense = Failed to connect Invalid Credentials.<br>
> Desk Phone = Disconnecting (pending retry).<br>><br>> Only thing in troubleshooter is a certificate for exchange notification.<br>><br>> On Feb 1, 2008 4:46 PM, Bill Talley <<a href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>> wrote:<br>
><br>><br>> Do you have the SIP trunk configured between UCM and CUPS?<br>><br>> In CUPC, under help>>>show server health, are there any red ?<br>><br>> _____<br>><br>> From: Voice Noob [mailto:<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>]<br>
> Sent: Friday, February 01, 2008 4:38 PM<br>> To: Bill Talley<br>> Cc: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>><br>> Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>
><br>><br>> Here is a screen print of the user setting page. I have everything<br>> associated in CUCM.<br>><br>><br>> On Feb 1, 2008 3:54 PM, Bill Talley <<a href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>> wrote:<br>
><br>><br>> Ensure the DN on the phone in UCM is associated to the user and under the<br>> user account that the user is associated to the phone, has a primary<br>> extension configured and it assigned to the Standard CTI Enabled group.<br>
><br>> Also, in CUPS ensure the primary device is defined and appropriate<br>> profiles<br>> are configured for the Personal Communicator user account.<br>><br>> HTH.<br>><br>> _____<br>><br>> From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><br>
> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Voice Noob<br>> Sent: Friday, February 01, 2008 3:38 PM<br>> To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>><br>><br>> Inside CUPC I go to file, phone mode and try to select choose phone to<br>> control it is grayed out and says feature not available.<br>><br>
><br>> On Feb 1, 2008 3:05 PM, Voice Noob <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:<br>><br>><br>> I am evaluating CUPS 6.0 currently. I can log into the CUPC client but the<br>
> call control does not work. I can not go into deskphone and all of the<br>> settings are greyed out. I have went through the configuration guides and<br>> the troubleshooting guides but I can not make any headway and getting this<br>
> to work. Does anyone have this working that can give me some things to<br>> try?<br>><br>><br>><br>><br> </div></div></blockquote></div><br> </div></div></blockquote></div><br> </div></div></blockquote>
</div><br></span></div><br> </div></div>_______________________________________________<br>cisco-voip mailing list
<div><br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br> </div>
<div><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br> </div></blockquote></div><br></blockquote></div><br></span></div></blockquote>
</div><br></div></div></blockquote></div><br>