So you have to configure a UPC(USERNAME) for each user even if you are not going to use softphone or IP communicator? <br><br>
<div class="gmail_quote">On Wed, Feb 20, 2008 at 6:34 AM, Bill Talley <<a href="mailto:billt@aos5.com">billt@aos5.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Have you configured a Personal Communicator device type in Call Manager? The device name must be UPC{USERNAME} and must match the username exactly, and be in all caps.<br>
<br>For me, the RTMT has been an invaluable tool when troubleshooting authentication errors, tftp issues, etc with CUPS/CUPC.<br><br><br><br>*** Sent from a mobile device with very tiny keys. Please excuse my typos. ***<br>
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<div></div>
<div class="Wj3C7c"><br><br>-----Original Message-----<br>From: "Nick" <<a href="mailto:csvoip@googlemail.com">csvoip@googlemail.com</a>><br>To: "Voice Noob" <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>><br>
Cc: "Bill Talley" <<a href="mailto:billt@aos5.com">billt@aos5.com</a>>; "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>>; "<a href="mailto:Motivator77@gmx.de">Motivator77@gmx.de</a>" <<a href="mailto:Motivator77@gmx.de">Motivator77@gmx.de</a>>; "Matt Slaga (US)" <<a href="mailto:Matt.Slaga@us.didata.com">Matt.Slaga@us.didata.com</a>><br>
Sent: 02/20/08 4:52 AM<br>Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br><br>I believe you have to set up the Applications Dial Rules to be able to dial<br>from the CUPC outlook toolbar.<br><br>I now have my Presence status working fine, but I am unable to get the CUPC<br>
to download the Phone configuration, I do not have a deskphone set up only<br>my DN set on the CUPC in CUCM, is this ok.<br><br>I just get Download Failed on the server health page, can anyone advise why<br>this might be, I have checked the TFTP settings in CUPC settings and they<br>
are fine.<br><br><br>On 19/02/2008, Voice Noob <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>> wrote:<br>><br>> Can anyone comment on this functionality in CUPC? Do I not have something<br>> configured correctly? I am simply trying to dial users from within outlook.<br>
><br>> On Feb 18, 2008 11:37 AM, Voice Noob <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>> wrote:<br>><br>> > So does anyone have any input on using the CUPC client with outlook? The<br>
> > "integration" is not very impressive so far in comparison to the OCS client.<br>> > I can not see presence information from within outlook and I can not dial<br>> > from the global address list. When I am in outlook and I click on the place<br>
> > call icon it asks me for a phone number. Shouldn't it read this information<br>> > from the directory? I have all of that information in the directory. If I<br>> > save the user as a local contact it will dial correctly without asking me<br>
> > for a phone number. I can't see having to save every user from the GAL as a<br>> > local contact. What if the information changes? It will not get updated<br>> > locally.<br>> ><br>> > Also is there a way to get the client to use the user name and password<br>
> > of the currently signed on user instead of having to input it? I know I can<br>> > save the password but if the user changes the password they will need to log<br>> > back in. What about getting the program to always run in the system tray. So<br>
> > that if a user clicks the X in the top right hand corner it does not close<br>> > the program but sends it to the system tray.<br>> ><br>> > Is anyone else using this in a production environment?<br>
> ><br>> ><br>> > On Feb 15, 2008 1:42 PM, Voice Noob <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>> wrote:<br>> ><br>> > > I am now using the CUPC client. I have the outlook plugin installed.<br>
> > > When I get a new e-mail and I click it to call the person it is asking me<br>> > > for the number. Shouldn't it pull this information from Active direcotry? If<br>> > > I add them as a contact and put in all of the information it works fine but<br>
> > > I don't think I should have to add every user from the GAL to the local<br>> > > contact's in outlook.<br>> > ><br>> > ><br>> > > On Tue, Feb 5, 2008 at 3:40 PM, Bill Talley <<a href="mailto:billt@aos5.com">billt@aos5.com</a>> wrote:<br>
> > ><br>> > > > You should be able to get most of the functionality you're looking<br>> > > > for with CUPC, the exception being collaboration which requires Meeting<br>> > > > Place or Meeting Place Express.<br>
> > > ><br>> > > > IM support is included, as is voicemail integration.<br>> > > ><br>> > > > With the CUPC Outlook plug-in you can call a contact from the<br>> > > > contacts list, email listing, or within an email. Exchange integration is<br>
> > > > also supported for Presence status. I believe at some point down the line<br>> > > > Cisco will also include calendaring support for call routing<br>> > > > decisions/follow-me type functionality based on calendar events.<br>
> > > ><br>> > > > We are using all of the features above, along with Meeting Place<br>> > > > integration for video and web collaboration, in production with CUPC<br>> > > > 1.2.2, CUPS 6.0(1), UCM 6.0(1) and Exchange 2007.<br>
> > > ><br>> > > ><br>> > > > ------------------------------<br>> > > > *From:* <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:<br>
> > > > <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] *On Behalf Of *Voice Noob<br>> > > ><br>> > > > *Sent:* Tuesday, February 05, 2008 1:21 PM<br>
> > > > *To:* Justin Steinberg<br>> > > > *Cc:* <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>; Matt Slaga (US);<br>> > > > <a href="mailto:Motivator77@gmx.de">Motivator77@gmx.de</a><br>
> > > ><br>> > > > *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>> > > ><br>> > > ><br>> > > ><br>> > > > Yes that is what I am wanting to do. While I do apreciate the go<br>
> > > > read the documentation response I was looking for information from people<br>> > > > who have done this type of deployment. I would like to get all of these<br>> > > > functions just using CUPS but I don't think the product does everything that<br>
> > > > I am looking for.<br>> > > ><br>> > > > On Feb 5, 2008 11:42 AM, Justin Steinberg <<a href="mailto:jsteinberg@gmail.com">jsteinberg@gmail.com</a>><br>> > > > wrote:<br>
> > > ><br>> > > > > So, you want to do this.<br>> > > > ><br>> > > > > IPphone <-> CM6 <-> CUPS6 <-> OCS <-> Office Communicator client<br>
> > > > ><br>> > > > > CUPS documentation has information on integration capabilities<br>> > > > > with OCS.<br>> > > > ><br>> > > > ><br>> > > > ><br>
> > > > ><br>> > > > > On Feb 5, 2008 12:37 PM, Voice Noob <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>> wrote:<br>> > > > ><br>> > > > > > This is what I want to do. I want the presense information just<br>
> > > > > > like what is in CUPC client and be able to do IM. I want the office<br>> > > > > > integration first above anything else. If the user gets an e-mail from<br>> > > > > > another user and wants to call them I want them to be able to do it from<br>
> > > > > > their PC by double clicking the user or right click and call, something like<br>> > > > > > that. Also if the two users are talking on the phone about a document I want<br>> > > > > > them to be able to share the document on thier PC's and make changes to the<br>
> > > > > > document if possible. I also want it to integrate with exchange and thier<br>> > > > > > outlook calendar to update when they are out of the office. I want them to<br>> > > > > > be able to check thier voicemails from the client. I was first looking at<br>
> > > > > > CUPC but I don't want to do meetingplace express. If I use OCS I think I can<br>> > > > > > get the meeting portion built in and I think the office integration is allot<br>
> > > > > > better than in CUPC. I would appreciate any feedback on this. Thanks for<br>> > > > > > helping.<br>> > > > > ><br>> > > > > ><br>> > > > > > On Feb 5, 2008 11:06 AM, Matt Slaga (US) <<br>
> > > > > > <a href="mailto:Matt.Slaga@us.didata.com">Matt.Slaga@us.didata.com</a>> wrote:<br>> > > > > ><br>> > > > > > > Yes, we are using it today in production. We have also<br>
> > > > > > > deployed this solution at several customers around the globe. Anything in<br>> > > > > > > particular you are looking for?<br>> > > > > > ><br>
> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>
> > > > > > > *From:* <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:<br>> > > > > > > <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] *On Behalf Of *Voice Noob<br>
> > > > > > > *Sent:* Tuesday, February 05, 2008 10:12 AM<br>> > > > > > > *To:* Justin Steinberg<br>> > > > > > > *Cc:* <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>; <a href="mailto:Motivator77@gmx.de">Motivator77@gmx.de</a><br>
> > > > > > ><br>> > > > > > > *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>
> > > > > > > Is anyone using CUPS in a production environment? I am leaning<br>> > > > > > > more towards using OCS on MOC as the client instead of CUPS as the client.<br>> > > > > > > Has anyone done this?<br>
> > > > > > ><br>> > > > > > > On Feb 4, 2008 1:49 PM, Voice Noob <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>><br>> > > > > > > wrote:<br>
> > > > > > ><br>> > > > > > > I am not able to get the IM to work correctly. It says no<br>> > > > > > > instant message address found.<br>> > > > > > ><br>
> > > > > > ><br>> > > > > > ><br>> > > > > > > On Feb 4, 2008 12:41 PM, Justin Steinberg <<br>> > > > > > > <a href="mailto:jsteinberg@gmail.com">jsteinberg@gmail.com</a>> wrote:<br>
> > > > > > ><br>> > > > > > > The name resolution is a bit tricky. I think it works like<br>> > > > > > > this, CUPC determines the hostname of CM from CUPS. Then CUPC appends the<br>
> > > > > > > hostname of the server to all of the domain names found on the host PC and<br>> > > > > > > tries to communicate with CM that way. So if for some reason you didn't<br>
> > > > > > > have the proper domain name in your DHCP scope or DNS records weren't<br>> > > > > > > configured the CUPC wouldn't be able to ping back to the servers.<br>> > > > > > ><br>
> > > > > > > On Feb 4, 2008 9:16 AM, Voice Noob <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>><br>> > > > > > > wrote:<br>> > > > > > ><br>
> > > > > > > Thanks for everyones help with this. it ended up being the<br>> > > > > > > inbound ACL for the presense problem where I could not chnage my status to<br>> > > > > > > availible. Then the call controll portion ended up being changing the<br>
> > > > > > > publisher name to the IP address. Thanks for everyones help with this.<br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>
> > > > > > > On Feb 3, 2008 11:06 AM, Voice Noob <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>><br>> > > > > > > wrote:<br>> > > > > > ><br>
> > > > > > > Under file>preferences in CUPC in the perfered phone I just<br>> > > > > > > have the ext of the phone. should I put something diffrent in the field?<br>> > > > > > ><br>
> > > > > > ><br>> > > > > > ><br>> > > > > > > On Feb 3, 2008 11:01 AM, Voice Noob <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>><br>> > > > > > > wrote:<br>
> > > > > > ><br>> > > > > > > Yes I am AD integrated. I changed the port number and still no<br>> > > > > > > change. I did not have the inbound ACL and when I changed that I was able to<br>
> > > > > > > change my stats to available which I was not able to do before but I am<br>> > > > > > > still not able to choose my desk phone. It still says feature not available.<br>
> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > > On Feb 2, 2008 4:10 AM, <<a href="mailto:Motivator77@gmx.de">Motivator77@gmx.de</a>> wrote:<br>
> > > > > > ><br>> > > > > > > Hi,<br>> > > > > > ><br>> > > > > > > did you configer the inbound ACL in Presence? Does it include<br>> > > > > > > the IP address of your PC where CUPC is running?<br>
> > > > > > ><br>> > > > > > ><br>> > > > > > > HTH<br>> > > > > > ><br>> > > > > > ><br>> > > > > > > -------- Original-Nachricht --------<br>
> > > > > > > > Datum: Fri, 1 Feb 2008 17:11:26 -0600<br>> > > > > > > > Von: "Bill Talley" <<a href="mailto:billt@aos5.com">billt@aos5.com</a>><br>> > > > > > > > An: "Voice Noob" <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>><br>
> > > > > > > > CC: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> > > > > > > > Betreff: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>> > > > > > ><br>
> > > > > > ><br>> > > > > > > > You're AD integrated? If so, if UCM LDAP authentication is<br>> > > > > > > set to use<br>> > > > > > > > port<br>
> > > > > > > > 389, change it to 3268. This queries the GC and provides a<br>> > > > > > > faster<br>> > > > > > > > response.<br>> > > > > > > > Otherwise you might encounter a timeout issue and CTI<br>
> > > > > > > authentication<br>> > > > > > > > fails.<br>> > > > > > > ><br>> > > > > > > > _____<br>> > > > > > > ><br>
> > > > > > > > From: Voice Noob [mailto:<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>]<br>> > > > > > > > Sent: Friday, February 01, 2008 4:52 PM<br>> > > > > > > > To: Bill Talley<br>
> > > > > > > > Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> > > > > > > > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>> > > > > > > ><br>
> > > > > > > ><br>> > > > > > > > Yes on Sip trunk. Red is Presense = Failed to connect<br>> > > > > > > Invalid Credentials.<br>> > > > > > > > Desk Phone = Disconnecting (pending retry).<br>
> > > > > > > ><br>> > > > > > > > Only thing in troubleshooter is a certificate for exchange<br>> > > > > > > notification.<br>> > > > > > > ><br>
> > > > > > > > On Feb 1, 2008 4:46 PM, Bill Talley <<a href="mailto:billt@aos5.com">billt@aos5.com</a>> wrote:<br>> > > > > > > ><br>> > > > > > > ><br>
> > > > > > > > Do you have the SIP trunk configured between UCM and CUPS?<br>> > > > > > > ><br>> > > > > > > > In CUPC, under help>>>show server health, are there any red<br>
> > > > > > > ?<br>> > > > > > > ><br>> > > > > > > > _____<br>> > > > > > > ><br>> > > > > > > > From: Voice Noob [mailto:<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>]<br>
> > > > > > > > Sent: Friday, February 01, 2008 4:38 PM<br>> > > > > > > > To: Bill Talley<br>> > > > > > > > Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
> > > > > > > ><br>> > > > > > > > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>> > > > > > > ><br>> > > > > > > ><br>> > > > > > > > Here is a screen print of the user setting page. I have<br>
> > > > > > > everything<br>> > > > > > > > associated in CUCM.<br>> > > > > > > ><br>> > > > > > > ><br>> > > > > > > > On Feb 1, 2008 3:54 PM, Bill Talley <<a href="mailto:billt@aos5.com">billt@aos5.com</a>> wrote:<br>
> > > > > > > ><br>> > > > > > > ><br>> > > > > > > > Ensure the DN on the phone in UCM is associated to the user<br>> > > > > > > and under the<br>
> > > > > > > > user account that the user is associated to the phone, has a<br>> > > > > > > primary<br>> > > > > > > > extension configured and it assigned to the Standard CTI<br>
> > > > > > > Enabled group.<br>> > > > > > > ><br>> > > > > > > > Also, in CUPS ensure the primary device is defined and<br>> > > > > > > appropriate<br>
> > > > > > > > profiles<br>> > > > > > > > are configured for the Personal Communicator user account.<br>> > > > > > > ><br>> > > > > > > > HTH.<br>
> > > > > > > ><br>> > > > > > > > _____<br>> > > > > > > ><br>> > > > > > > > From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><br>
> > > > > > > > [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of<br>> > > > > > > Voice Noob<br>> > > > > > > > Sent: Friday, February 01, 2008 3:38 PM<br>
> > > > > > > > To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> > > > > > > > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>> > > > > > > ><br>
> > > > > > > ><br>> > > > > > > > Inside CUPC I go to file, phone mode and try to select<br>> > > > > > > choose phone to<br>> > > > > > > > control it is grayed out and says feature not available.<br>
> > > > > > > ><br>> > > > > > > ><br>> > > > > > > > On Feb 1, 2008 3:05 PM, Voice Noob <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>><br>
> > > > > > > wrote:<br>> > > > > > > ><br>> > > > > > > ><br>> > > > > > > > I am evaluating CUPS 6.0 currently. I can log into the CUPC<br>
> > > > > > > client but the<br>> > > > > > > > call control does not work. I can not go into deskphone and<br>> > > > > > > all of the<br>> > > > > > > > settings are greyed out. I have went through the<br>
> > > > > > > configuration guides and<br>> > > > > > > > the troubleshooting guides but I can not make any headway<br>> > > > > > > and getting this<br>> > > > > > > > to work. Does anyone have this working that can give me some<br>
> > > > > > > things to<br>> > > > > > > > try?<br>> > > > > > > ><br>> > > > > > > ><br>> > > > > > > ><br>
> > > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>
> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > > _______________________________________________<br>
> > > > > > > cisco-voip mailing list<br>> > > > > > ><br>> > > > > > ><br>> > > > > > > <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
> > > > > > ><br>> > > > > > > <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>> > > > > > ><br>
> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>> > > > > > ><br>
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