<div>I believe you have to set up the Applications Dial Rules to be able to dial from the CUPC outlook toolbar.</div>
<div> </div>
<div>I now have my Presence status working fine, but I am unable to get the CUPC to download the Phone configuration, I do not have a deskphone set up only my DN set on the CUPC in CUCM, is this ok. </div>
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<div>I just get Download Failed on the server health page, can anyone advise why this might be, I have checked the TFTP settings in CUPC settings and they are fine.</div><br><br>
<div><span class="gmail_quote">On 19/02/2008, <b class="gmail_sendername">Voice Noob</b> <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Can anyone comment on this functionality in CUPC? Do I not have something configured correctly? I am simply trying to dial users from within outlook.
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<div class="gmail_quote">On Feb 18, 2008 11:37 AM, Voice Noob <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div>So does anyone have any input on using the CUPC client with outlook? The "integration" is not very impressive so far in comparison to the OCS client. I can not see presence information from within outlook and I can not dial from the global address list. When I am in outlook and I click on the place call icon it asks me for a phone number. Shouldn't it read this information from the directory? I have all of that information in the directory. If I save the user as a local contact it will dial correctly without asking me for a phone number. I can't see having to save every user from the GAL as a local contact. What if the information changes? It will not get updated locally.</div>
<div> </div>
<div>Also is there a way to get the client to use the user name and password of the currently signed on user instead of having to input it? I know I can save the password but if the user changes the password they will need to log back in. What about getting the program to always run in the system tray. So that if a user clicks the X in the top right hand corner it does not close the program but sends it to the system tray.</div>
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<div>Is anyone else using this in a production environment? <br><br> </div>
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<div class="gmail_quote">On Feb 15, 2008 1:42 PM, Voice Noob <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">I am now using the CUPC client. I have the outlook plugin installed. When I get a new e-mail and I click it to call the person it is asking me for the number. Shouldn't it pull this information from Active direcotry? If I add them as a contact and put in all of the information it works fine but I don't think I should have to add every user from the GAL to the local contact's in outlook.
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<div class="gmail_quote">On Tue, Feb 5, 2008 at 3:40 PM, Bill Talley <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
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<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">You should be able to get most of the functionality you're looking for with CUPC, the exception being collaboration which requires Meeting Place or Meeting Place Express. </font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">IM support is included, as is voicemail integration.</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">With the CUPC Outlook plug-in you can call a contact from the contacts list, email listing, or within an email. Exchange integration is also supported for Presence status. I believe at some point down the line Cisco will also include calendaring support for call routing decisions/follow-me type functionality based on calendar events.</font></span></div>
<div><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div><span><font face="Arial" color="#0000ff" size="2">We are using all of the features above, along with Meeting Place integration for video and web collaboration, in production with CUPC 1.2.2, CUPS 6.0(1), UCM 6.0(1) and Exchange 2007.</font></span></div>
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<div><b>From:</b> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Voice Noob<br>
</div><b>Sent:</b> Tuesday, February 05, 2008 1:21 PM<br><b>To:</b> Justin Steinberg<br><b>Cc:</b> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>; Matt Slaga (US); <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:Motivator77@gmx.de" target="_blank">Motivator77@gmx.de</a>
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<div><br><b>Subject:</b> Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br> </div></div></font><br> </div>
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<div></div>Yes that is what I am wanting to do. While I do apreciate the go read the documentation response I was looking for information from people who have done this type of deployment. I would like to get all of these functions just using CUPS but I don't think the product does everything that I am looking for. <br>
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<div class="gmail_quote">On Feb 5, 2008 11:42 AM, Justin Steinberg <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:jsteinberg@gmail.com" target="_blank">jsteinberg@gmail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">So, you want to do this.<br><br>IPphone <-> CM6 <-> CUPS6 <-> OCS <-> Office Communicator client<br>
<br>CUPS documentation has information on integration capabilities with OCS.
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<div class="gmail_quote">On Feb 5, 2008 12:37 PM, Voice Noob <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">This is what I want to do. I want the presense information just like what is in CUPC client and be able to do IM. I want the office integration first above anything else. If the user gets an e-mail from another user and wants to call them I want them to be able to do it from their PC by double clicking the user or right click and call, something like that. Also if the two users are talking on the phone about a document I want them to be able to share the document on thier PC's and make changes to the document if possible. I also want it to integrate with exchange and thier outlook calendar to update when they are out of the office. I want them to be able to check thier voicemails from the client. I was first looking at CUPC but I don't want to do meetingplace express. If I use OCS I think I can get the meeting portion built in and I think the office integration is allot better than in CUPC. I would appreciate any feedback on this. Thanks for helping.
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<div class="gmail_quote">On Feb 5, 2008 11:06 AM, Matt Slaga (US) <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:Matt.Slaga@us.didata.com" target="_blank">Matt.Slaga@us.didata.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<div lang="EN-US" vlink="purple" link="blue">
<div>
<p><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)">Yes, we are using it today in production. We have also deployed this solution at several customers around the globe. Anything in particular you are looking for?</span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></span> </p>
<p><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></span> </p>
<p><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></span> </p>
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<p><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Voice Noob<br>
<b>Sent:</b> Tuesday, February 05, 2008 10:12 AM<br><b>To:</b> Justin Steinberg<br><b>Cc:</b> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>; <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:Motivator77@gmx.de" target="_blank">Motivator77@gmx.de</a>
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<div><br><b>Subject:</b> Re: [cisco-voip] CUPS 6.0 and UCCM 6.1</div></div></span>
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<p style="MARGIN-BOTTOM: 12pt">Is anyone using CUPS in a production environment? I am leaning more towards using OCS on MOC as the client instead of CUPS as the client. Has anyone done this?</p>
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<p>On Feb 4, 2008 1:49 PM, Voice Noob <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:</p>
<p>I am not able to get the IM to work correctly. It says no instant message address found. </p>
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<p>On Feb 4, 2008 12:41 PM, Justin Steinberg <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:jsteinberg@gmail.com" target="_blank">jsteinberg@gmail.com</a>> wrote:</p>
<p style="MARGIN-BOTTOM: 12pt">The name resolution is a bit tricky. I think it works like this, CUPC determines the hostname of CM from CUPS. Then CUPC appends the hostname of the server to all of the domain names found on the host PC and tries to communicate with CM that way. So if for some reason you didn't have the proper domain name in your DHCP scope or DNS records weren't configured the CUPC wouldn't be able to ping back to the servers.</p>
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<p>On Feb 4, 2008 9:16 AM, Voice Noob <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:</p></div></div>
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<p>Thanks for everyones help with this. it ended up being the inbound ACL for the presense problem where I could not chnage my status to availible. Then the call controll portion ended up being changing the publisher name to the IP address. Thanks for everyones help with this. </p>
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<p>On Feb 3, 2008 11:06 AM, Voice Noob <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:</p>
<p>Under file>preferences in CUPC in the perfered phone I just have the ext of the phone. should I put something diffrent in the field? </p>
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<p>On Feb 3, 2008 11:01 AM, Voice Noob <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:</p>
<p>Yes I am AD integrated. I changed the port number and still no change. I did not have the inbound ACL and when I changed that I was able to change my stats to available which I was not able to do before but I am still not able to choose my desk phone. It still says feature not available. </p>
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<p>On Feb 2, 2008 4:10 AM, <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:Motivator77@gmx.de" target="_blank">Motivator77@gmx.de</a>> wrote:</p>
<p>Hi,<br><br>did you configer the inbound ACL in Presence? Does it include the IP address of your PC where CUPC is running?<br><br><br>HTH<br><br><br>-------- Original-Nachricht --------<br>> Datum: Fri, 1 Feb 2008 17:11:26 -0600<br>
> Von: "Bill Talley" <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>><br>> An: "Voice Noob" <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>><br>
> CC: <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>> Betreff: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1</p>
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<p><br>> You're AD integrated? If so, if UCM LDAP authentication is set to use<br>> port<br>> 389, change it to 3268. This queries the GC and provides a faster<br>> response.<br>> Otherwise you might encounter a timeout issue and CTI authentication<br>
> fails.<br>><br>> _____<br>><br>> From: Voice Noob [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>]<br>> Sent: Friday, February 01, 2008 4:52 PM<br>
> To: Bill Talley<br>> Cc: <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>> Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>
><br>><br>> Yes on Sip trunk. Red is Presense = Failed to connect Invalid Credentials.<br>> Desk Phone = Disconnecting (pending retry).<br>><br>> Only thing in troubleshooter is a certificate for exchange notification.<br>
><br>> On Feb 1, 2008 4:46 PM, Bill Talley <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>> wrote:<br>><br>><br>> Do you have the SIP trunk configured between UCM and CUPS?<br>
><br>> In CUPC, under help>>>show server health, are there any red ?<br>><br>> _____<br>><br>> From: Voice Noob [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>]<br>
> Sent: Friday, February 01, 2008 4:38 PM<br>> To: Bill Talley<br>> Cc: <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
><br>> Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>><br>><br>> Here is a screen print of the user setting page. I have everything<br>> associated in CUCM.<br>><br>><br>> On Feb 1, 2008 3:54 PM, Bill Talley <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>> wrote:<br>
><br>><br>> Ensure the DN on the phone in UCM is associated to the user and under the<br>> user account that the user is associated to the phone, has a primary<br>> extension configured and it assigned to the Standard CTI Enabled group.<br>
><br>> Also, in CUPS ensure the primary device is defined and appropriate<br>> profiles<br>> are configured for the Personal Communicator user account.<br>><br>> HTH.<br>><br>> _____<br>><br>> From: <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><br>
> [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Voice Noob<br>> Sent: Friday, February 01, 2008 3:38 PM<br>
> To: <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>> Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>><br>
><br>> Inside CUPC I go to file, phone mode and try to select choose phone to<br>> control it is grayed out and says feature not available.<br>><br>><br>> On Feb 1, 2008 3:05 PM, Voice Noob <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:<br>
><br>><br>> I am evaluating CUPS 6.0 currently. I can log into the CUPC client but the<br>> call control does not work. I can not go into deskphone and all of the<br>> settings are greyed out. I have went through the configuration guides and<br>
> the troubleshooting guides but I can not make any headway and getting this<br>> to work. Does anyone have this working that can give me some things to<br>> try?<br>><br>><br>><br>></p></div></div></div>
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