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<DIV dir=ltr align=left><SPAN class=078541022-20022008><FONT face=Arial
color=#0000ff size=2>So if you open a "contact" from the global address list you
can call them? I thought you said you couldn't do that and could only call
contacts from your local contacts list. As you're experiencing, all
"CONTACTS" are not the same.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=078541022-20022008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN><SPAN class=078541022-20022008><FONT
face=Arial color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=078541022-20022008><FONT face=Arial
color=#0000ff size=2>I don't believe your specific scenario below
will work UNLESS you can make the global address list your default contacts
list.</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Voice Noob [mailto:voicenoob@gmail.com]
<BR><B>Sent:</B> Wednesday, February 20, 2008 3:54 PM<BR><B>To:</B> Bill
Talley<BR><B>Cc:</B> cisco-voip@puck-nether.net<BR><B>Subject:</B> Re:
[cisco-voip] CUPS 6.0 and UCCM 6.1<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>Ok here is what I am trying to do. When I get an e-mail from Bob who is a
exchange and CUPC user I want to be able to click the Call button using the CUPC
plugin. The problem is it does not read the phone number from AD like it
"should". I say should because I don't know if the client does this or not but
if it doesn't then it is lack of functionality that should have been thought out
a little more. So when I click call it asks me for the number. I put the 4 digit
extension in and it automatically saves it as an outlook contact locally. Now
when I get another e-mail from Bob the Call button already has his number
because it is a local contact. While this gives the illusion of working it is
not a very good implementation because what if Bob changes his number? Instead
of updating the corporate active directory so everyone gets the changes everyone
will have a local contact for Bob with the old number. Again outlook
CONTACTS works fine.</DIV>
<DIV> </DIV>
<DIV><BR> </DIV>
<DIV class=gmail_quote>On Wed, Feb 20, 2008 at 9:44 AM, Bill Talley <<A
href="mailto:billt@aos5.com">billt@aos5.com</A>> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>In 2007,
I've noticed there's a "Dial" or "Call" button that pops up when you open a
contact. I was looking over someone's shoulder as I don't have it
installed, so I didn't look to see if that button was tied to a TAPI service,
or if you could change it to associate it to CUPC. If you open a
contact, can you enable the CUPC toolbar on that contact
form?</FONT></SPAN></DIV><BR>
<DIV lang=en-us dir=ltr align=left>
<HR>
<FONT face=Tahoma size=2>
<DIV class=Ih2E3d><B>From:</B> Voice Noob [mailto:<A
href="mailto:voicenoob@gmail.com" target=_blank>voicenoob@gmail.com</A>]
<BR></DIV><B>Sent:</B> Wednesday, February 20, 2008 9:40 AM<BR><B>To:</B> Bill
Talley<BR><B>Cc:</B> Nick; <A href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A>; <A
href="mailto:Motivator77@gmx.de" target=_blank>Motivator77@gmx.de</A>; Matt
Slaga (US)
<DIV>
<DIV></DIV>
<DIV class=Wj3C7c><BR><B>Subject:</B> Re: [cisco-voip] CUPS 6.0 and UCCM
6.1<BR></DIV></DIV></FONT><BR></DIV>
<DIV>
<DIV></DIV>
<DIV class=Wj3C7c>
<DIV></DIV>
<DIV>Sorry I see that now.</DIV>
<DIV> </DIV>
<DIV>In regards to not being able to dail from outlook this is something that
needs to get looked at. You can't have a central directory of all of your
users and then expect everyone to keep local copies of it within outlook to be
able to dial from outlook. There needs to be a way to pull the phone number
from the GAL so CUPC can dial from outlook. </DIV>
<DIV>I am running outlook 2007.<BR><BR></DIV>
<DIV class=gmail_quote>On Wed, Feb 20, 2008 at 8:31 AM, Bill Talley <<A
href="mailto:billt@aos5.com" target=_blank>billt@aos5.com</A>> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">His
situation specifically referenced not having a desk phone. You need a
UPC device to use it as a softphone.<BR><BR>My experience is that you will
also have a tftp error if you do not have a UPC device, but it doesn't
appear to be a requirement if not using softphone and doesn't appear to be
service affecting.<BR><BR>In response to your question about using the GAL,
I don't believe it can be done with Outlook 2003, however, I not sure about
Outlook 2007.<BR>
<DIV><BR>*** Sent from a mobile device with very tiny keys. Please
excuse my typos. ***<BR><BR><BR>-----Original Message-----<BR></DIV>
<DIV>From: "Voice Noob" <<A href="mailto:voicenoob@gmail.com"
target=_blank>voicenoob@gmail.com</A>><BR>To: "Bill Talley" <<A
href="mailto:billt@aos5.com" target=_blank>billt@aos5.com</A>><BR>Cc:
"Nick" <<A href="mailto:csvoip@googlemail.com"
target=_blank>csvoip@googlemail.com</A>>; "<A
href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A>" <<A
href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A>>; "<A
href="mailto:Motivator77@gmx.de" target=_blank>Motivator77@gmx.de</A>"
<<A href="mailto:Motivator77@gmx.de"
target=_blank>Motivator77@gmx.de</A>>; "Matt Slaga (US)" <<A
href="mailto:Matt.Slaga@us.didata.com"
target=_blank>Matt.Slaga@us.didata.com</A>><BR>Sent: 02/20/08 8:20
AM<BR><BR>So you have to configure a UPC(USERNAME) for each user even if you
are not<BR>going to use softphone or IP communicator?<BR><BR>On Wed, Feb 20,
2008 at 6:34 AM, Bill Talley <<A href="mailto:billt@aos5.com"
target=_blank>billt@aos5.com</A>> wrote:<BR><BR>> Have you configured
a Personal Communicator device type in Call Manager?<BR>> The
device name must be UPC{USERNAME} and must match the username
exactly,<BR>> and be in all caps.<BR>><BR>> For me, the RTMT has
been an invaluable tool when troubleshooting<BR>> authentication errors,
tftp issues, etc with CUPS/CUPC.<BR>><BR>><BR>><BR>> *** Sent
from a mobile device with very tiny keys. Please excuse my<BR>>
typos. ***<BR>><BR>><BR>> -----Original Message-----<BR>> From:
"Nick" <<A href="mailto:csvoip@googlemail.com"
target=_blank>csvoip@googlemail.com</A>><BR>> To: "Voice Noob" <<A
href="mailto:voicenoob@gmail.com"
target=_blank>voicenoob@gmail.com</A>><BR>> Cc: "Bill Talley" <<A
href="mailto:billt@aos5.com" target=_blank>billt@aos5.com</A>>; "<A
href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A>" <<BR>> <A
href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A>>; "<A
href="mailto:Motivator77@gmx.de" target=_blank>Motivator77@gmx.de</A>"
<<A href="mailto:Motivator77@gmx.de"
target=_blank>Motivator77@gmx.de</A>>;<BR>> "Matt Slaga (US)" <<A
href="mailto:Matt.Slaga@us.didata.com"
target=_blank>Matt.Slaga@us.didata.com</A>><BR>> Sent: 02/20/08 4:52
AM<BR>> Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<BR>><BR>> I
believe you have to set up the<BR><BR></DIV>
<DIV>
<DIV></DIV>
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