I don't think it is a bug more than I just don't think it works that way but I am having a hard time accepting that something so basic is left out. This is all NFR software so I can't open a TAC case. <br><br>
<div class="gmail_quote">On Wed, Feb 20, 2008 at 7:48 PM, Justin Steinberg <<a href="mailto:jsteinberg@gmail.com">jsteinberg@gmail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">noob<br><br>i've seen the same problem and I know of no resolution. personally i think it is a bug in CUPC outlook plugin.<br>
<br>probably calls for a TAC case.<br><br>
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<div class="Wj3C7c">On Wed, Feb 20, 2008 at 5:22 PM, Voice Noob <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:<br></div></div>
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<div class="Wj3C7c">Also I am not open up the address book to find these users. I am simply within outlook and get a new e-mail. When I click the e-mail to open it in the preview pane I want to be able to call that person from within outllok. If I don't have them saved as a local contact it will not find the number.
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<div class="gmail_quote">On Wed, Feb 20, 2008 at 4:20 PM, Voice Noob <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:<br>
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<div>Contacts within outlook are local and specific to the individual user. No I can not open a contact from the GAL and call them UNLESS I already have them saved in the local contacts. Then it will read the number from my local information. </div>
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<div class="gmail_quote">On Wed, Feb 20, 2008 at 4:14 PM, Bill Talley <<a href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>> wrote:<br>
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<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">So if you open a "contact" from the global address list you can call them? I thought you said you couldn't do that and could only call contacts from your local contacts list. As you're experiencing, all "CONTACTS" are not the same.</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">I don't believe your specific scenario below will work UNLESS you can make the global address list your default contacts list.</font></span></div>
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<div><b>From:</b> Voice Noob [mailto:<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>] <br></div>
<div><b>Sent:</b> Wednesday, February 20, 2008 3:54 PM<br><b>To:</b> Bill Talley<br></div><b>Cc:</b> <a href="mailto:cisco-voip@puck-nether.net" target="_blank">cisco-voip@puck-nether.net</a>
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<div><br><b>Subject:</b> Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br></div></div></font><br></div>
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<div>Ok here is what I am trying to do. When I get an e-mail from Bob who is a exchange and CUPC user I want to be able to click the Call button using the CUPC plugin. The problem is it does not read the phone number from AD like it "should". I say should because I don't know if the client does this or not but if it doesn't then it is lack of functionality that should have been thought out a little more. So when I click call it asks me for the number. I put the 4 digit extension in and it automatically saves it as an outlook contact locally. Now when I get another e-mail from Bob the Call button already has his number because it is a local contact. While this gives the illusion of working it is not a very good implementation because what if Bob changes his number? Instead of updating the corporate active directory so everyone gets the changes everyone will have a local contact for Bob with the old number. Again outlook CONTACTS works fine.</div>
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<div class="gmail_quote">On Wed, Feb 20, 2008 at 9:44 AM, Bill Talley <<a href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>> wrote:<br>
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<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">In 2007, I've noticed there's a "Dial" or "Call" button that pops up when you open a contact. I was looking over someone's shoulder as I don't have it installed, so I didn't look to see if that button was tied to a TAPI service, or if you could change it to associate it to CUPC. If you open a contact, can you enable the CUPC toolbar on that contact form?</font></span></div>
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<div><b>From:</b> Voice Noob [mailto:<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>] <br></div><b>Sent:</b> Wednesday, February 20, 2008 9:40 AM<br><b>To:</b> Bill Talley<br><b>Cc:</b> Nick; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>; <a href="mailto:Motivator77@gmx.de" target="_blank">Motivator77@gmx.de</a>; Matt Slaga (US)
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<div><br><b>Subject:</b> Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br></div></div></font><br></div>
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<div>Sorry I see that now.</div>
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<div>In regards to not being able to dail from outlook this is something that needs to get looked at. You can't have a central directory of all of your users and then expect everyone to keep local copies of it within outlook to be able to dial from outlook. There needs to be a way to pull the phone number from the GAL so CUPC can dial from outlook. </div>
<div>I am running outlook 2007.<br><br></div>
<div class="gmail_quote">On Wed, Feb 20, 2008 at 8:31 AM, Bill Talley <<a href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">His situation specifically referenced not having a desk phone. You need a UPC device to use it as a softphone.<br>
<br>My experience is that you will also have a tftp error if you do not have a UPC device, but it doesn't appear to be a requirement if not using softphone and doesn't appear to be service affecting.<br><br>In response to your question about using the GAL, I don't believe it can be done with Outlook 2003, however, I not sure about Outlook 2007.<br>
<div><br>*** Sent from a mobile device with very tiny keys. Please excuse my typos. ***<br><br><br>-----Original Message-----<br></div>
<div>From: "Voice Noob" <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>><br>To: "Bill Talley" <<a href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>><br>
Cc: "Nick" <<a href="mailto:csvoip@googlemail.com" target="_blank">csvoip@googlemail.com</a>>; "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>>; "<a href="mailto:Motivator77@gmx.de" target="_blank">Motivator77@gmx.de</a>" <<a href="mailto:Motivator77@gmx.de" target="_blank">Motivator77@gmx.de</a>>; "Matt Slaga (US)" <<a href="mailto:Matt.Slaga@us.didata.com" target="_blank">Matt.Slaga@us.didata.com</a>><br>
Sent: 02/20/08 8:20 AM<br><br>So you have to configure a UPC(USERNAME) for each user even if you are not<br>going to use softphone or IP communicator?<br><br>On Wed, Feb 20, 2008 at 6:34 AM, Bill Talley <<a href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>> wrote:<br>
<br>> Have you configured a Personal Communicator device type in Call Manager?<br>> The device name must be UPC{USERNAME} and must match the username exactly,<br>> and be in all caps.<br>><br>> For me, the RTMT has been an invaluable tool when troubleshooting<br>
> authentication errors, tftp issues, etc with CUPS/CUPC.<br>><br>><br>><br>> *** Sent from a mobile device with very tiny keys. Please excuse my<br>> typos. ***<br>><br>><br>> -----Original Message-----<br>
> From: "Nick" <<a href="mailto:csvoip@googlemail.com" target="_blank">csvoip@googlemail.com</a>><br>> To: "Voice Noob" <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>><br>
> Cc: "Bill Talley" <<a href="mailto:billt@aos5.com" target="_blank">billt@aos5.com</a>>; "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<br>> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>>; "<a href="mailto:Motivator77@gmx.de" target="_blank">Motivator77@gmx.de</a>" <<a href="mailto:Motivator77@gmx.de" target="_blank">Motivator77@gmx.de</a>>;<br>
> "Matt Slaga (US)" <<a href="mailto:Matt.Slaga@us.didata.com" target="_blank">Matt.Slaga@us.didata.com</a>><br>> Sent: 02/20/08 4:52 AM<br>> Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1<br>><br>
> I believe you have to set up the<br><br></div>
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