<div>historically this would not work. it would show up as a missed call and then put the agent into a not ready state.</div>
<div> </div>
<div>And to add to that I would think you would also lose all historical data.</div>
<div> </div>
<div>No docs to confirm or deny this thou.</div>
<div> </div>
<div>Scott<br><br></div>
<div class="gmail_quote">On Fri, Feb 22, 2008 at 12:45 PM, Eric Pedersen <<a href="mailto:eric.pedersen@sait.ca">eric.pedersen@sait.ca</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div lang="EN-US" vlink="purple" link="blue">
<div>
<p><font face="Arial" size="2"><span lang="EN-CA" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We will probably upgrade to CM 6.1 (from 5.1) in a couple months, and I see that CM 6.x has Unified Mobility built-in. Is it possible to use this to have ipcc express agents use their pstn phone to receive calls? I haven't been able to find any reference to this being supported or not.</span></font></p>
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