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Hello Jean-francois,<br>
<br>
Your description is an amalgamation of components so it would be very
helpful to clearly and correctly identify the affected components.
Attendant Console is usually used to control attendant/secretary/admin
phones. AutoAttendant typically refers to either a Unity callhandler
or it may refer to a script included with IPCCExpress product. All of
which have different ldap interactions. Please clarify what they are
using, what they are doing, and what is the unexpected result.<br>
<br>
/Wes<br>
<br>
<a class="moz-txt-link-abbreviated" href="mailto:jean-francois.guay@bell.ca">jean-francois.guay@bell.ca</a> wrote:
<blockquote
cite="mid:244A13FD4A6A6443BB9C53337B62B1EC074756F8@toroondc263"
type="cite">
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<div><font face="Arial" size="2"><span class="530055717-27022008">I
have a customer complaining that their AutoAttendants lose connection
to the LDAP directory from time to time and to fix the issue he must
restart the AutoAttendant server in CCM.</span></font></div>
<div><font face="Arial" size="2"><span class="530055717-27022008"></span></font> </div>
<div><font face="Arial" size="2"><span class="530055717-27022008">CCM
version 5.1 synched with external AD.</span></font></div>
<div><font face="Arial" size="2"><span class="530055717-27022008"></span></font> </div>
<div><font face="Arial" size="2"><span class="530055717-27022008">Any
ideas where to start looking?</span></font></div>
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