<div>sounds like your looking at UCCE not UCCX.</div>
<div> </div>
<div>as for call forward to external number it works for the first call then puts the agent into not ready.</div>
<div> </div>
<div>if you can put phones out at the homes (maybe with ASA/phoneproxy) and publish the CAD via Citrix you could do that.</div>
<div> </div>
<div>as for the pc connected to the agent phone..... (if it's not, all you loose is recording / monitoring)</div>
<div> </div>
<div>scott<br><br></div>
<div class="gmail_quote">On Fri, Feb 29, 2008 at 6:18 PM, TechGuy <<a href="mailto:techguy@gmail.com">techguy@gmail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Looking into various ways to do home agents and came across an example<br>of a business utilizing the home agents land line phone, actually it<br>
was a dedicated land line phone.<br><br>Anyway, the agents use a client (similar to desktop agent I believe)<br>through Citrix, when the agent logs into the client it tells the call<br>center PBX the agent is ready and to start sending them calls.<br>
However it knows the calls need to be routed to an outside line<br>belonging to the agent.<br><br>It all sounds very similar to IPCCX and Agent Desktop. However rather<br>than route calls to an agents extension (ip phone) it knows that if<br>
this agent is signed in to send calls to the external number of that<br>agent.<br><br>My first thought (without putting much thought into it) is to just set<br>the agents extension to call forward all to the external number.<br>
However, I also recall that Agent Desktop requires the PC running<br>agent desktop to be connected directly to the agents phone. And other<br>limitations like not having the extension as a shared extension, so<br>its highly unlikely I can just do a call forward all.<br>
<br>Any thoughts on this or ideas on how to accomplish something similar?<br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></div><br>