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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This feature is part of the UCCE 7.x and it’s called Cisco
Mobile Agent. It’s very interesting scenario, where agents are using a
land line and CAD that is installed on the PC – Agents have to have a
data connection to the corporate CAD server.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Two configuration options are possible:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Nailed-up - when agent is logged in the cad permanent connection
is established over the PSTN between agent’s phone and corporate VG. When
new call arrive for the agent, agent will hear a tone and call will be
connected.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
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style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Per call basic – connection between corporate vg and agent
phone will be established as needed <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Mladen<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Scott Voll<br>
<b>Sent:</b> Monday, March 03, 2008 5:15 PM<br>
<b>To:</b> TechGuy<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCCX - Can this be done with IPCCX?<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>sounds like your looking at UCCE not UCCX.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>as for call forward to external number it works for the
first call then puts the agent into not ready.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>if you can put phones out at the homes (maybe with
ASA/phoneproxy) and publish the CAD via Citrix you could do that.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>as for the pc connected to the agent phone..... (if it's
not, all you loose is recording / monitoring)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>scott<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>On Fri, Feb 29, 2008 at 6:18 PM, TechGuy <<a
href="mailto:techguy@gmail.com">techguy@gmail.com</a>> wrote:<o:p></o:p></p>
<p class=MsoNormal>Looking into various ways to do home agents and came across
an example<br>
of a business utilizing the home agents land line phone, actually it<br>
was a dedicated land line phone.<br>
<br>
Anyway, the agents use a client (similar to desktop agent I believe)<br>
through Citrix, when the agent logs into the client it tells the call<br>
center PBX the agent is ready and to start sending them calls.<br>
However it knows the calls need to be routed to an outside line<br>
belonging to the agent.<br>
<br>
It all sounds very similar to IPCCX and Agent Desktop. However rather<br>
than route calls to an agents extension (ip phone) it knows that if<br>
this agent is signed in to send calls to the external number of that<br>
agent.<br>
<br>
My first thought (without putting much thought into it) is to just set<br>
the agents extension to call forward all to the external number.<br>
However, I also recall that Agent Desktop requires the PC running<br>
agent desktop to be connected directly to the agents phone. And other<br>
limitations like not having the extension as a shared extension, so<br>
its highly unlikely I can just do a call forward all.<br>
<br>
Any thoughts on this or ideas on how to accomplish something similar?<br>
_______________________________________________<br>
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<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
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