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<p class=MsoNormal>We have an app integrating with CM, it pulls info from the
sql logs and uses it to match up with its CRM records. The problem right now is
CCM is recording the 9 dialed to get an outside line and the app trying to read
the database only pulls the first 10 digits from the record and thus isn’t
matching any numbers to its own records. Is there a way to change what CCM records
to eliminate the 9? The app developer is looking on their end to see what they
can do, but asked me to see if we could change the way the data records.<o:p></o:p></p>
<p class=MsoNormal>Any help is appreciated!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Matthew
Loraditch</span><o:p></o:p></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#FF8000'>Helion </span></b><b><span style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:black'>Automotive Technologies</span></b><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>10944
Beaver Dam Road, Suite A</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hunt
Valley, MD 21030</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a
href="mailto:jhammerbacker@heliontechnologies.com"><span style='color:blue'>mloraditch@heliontechnologies.com</span></a></span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>410-252-8830
(office)</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>443-541-1593
(fax)</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>visit
us at <a href="http://www.heliontechnologies.com/"><span style='color:blue'>www.heliontechnologies.com</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Support Issue? Email <a
href="mailto:support@heliontechnologies.com"><span style='color:blue'>support@heliontechnologies.com</span></a>
for fast assistance!</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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