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<DIV><FONT face=Arial size=2>I'm guessing then it is dropped in your route list
or route group, I can't recall which one has digit manipulation.</FONT></DIV>
<DIV> </DIV>
<DIV>Lelio<BR>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys
is inversely<BR>related to the amount of caffeine ingested in the last 30
minutes. <BR></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=MLoraditch@heliontechnologies.com
href="mailto:MLoraditch@heliontechnologies.com">Matthew Loraditch</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, March 06, 2008 4:38
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Call Records in
CM 3.3</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">I just looked and my columns
have the exact same data in both.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">Matthew
Loraditch</SPAN><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; COLOR: #ff8000; FONT-FAMILY: 'Arial','sans-serif'">Helion
</SPAN></B><B><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">Automotive
Technologies</SPAN></B><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">10944
Beaver Dam Road, Suite A</SPAN><SPAN
style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">Hunt
Valley, MD 21030</SPAN><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'"><A
href="mailto:mloraditch@heliontechnologies.com">mloraditch@heliontechnologies.com</A></SPAN><SPAN
style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">410-252-8830
(office)</SPAN><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">443-541-1593
(fax)</SPAN><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">visit
us at <A
href="http://www.heliontechnologies.com">www.heliontechnologies.com</A><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d">Support
Issue? Email <A
href="mailto:support@heliontechnologies.com">support@heliontechnologies.com</A>
for fast assistance!</SPAN><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="COLOR: #1f497d"> <o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Ryan Ratliff
[mailto:rratliff@cisco.com] <BR><B>Sent:</B> Thursday, March 06, 2008 4:34
PM<BR><B>To:</B> Matthew Loraditch;
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Call Records in
CM 3.3<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">You
can do a quick SQL query to check on this. Make some PSTN call, wait a
minute or two, then run this query:</SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">select
orginalcalledpartynumber,finalcalledpartynumber from calldetailrecord where
originalcalledpartynumber like '9xxxxxxxxxx' </SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">Of
course subsitute the actual number you dial for the 10 x's. See if
both originalcalledpartynumber and finalcalledpartynumber are the same.
I'd like to think that originalcalledpartynumber is the number the user dials
at the phone and finalcalledpartynumber is the number when it gets to the
destination.</SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P><SPAN style="FONT-SIZE: 10pt">-Ryan </SPAN><o:p></o:p></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"> <o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p> </o:p></SPAN></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'">
<HR align=center width="100%" SIZE=2>
</SPAN></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Matthew Loraditch<BR><B>Sent:</B> Thursday, March 06, 2008
4:28 PM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re:
[cisco-voip] Call Records in CM 3.3</SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Thanks Lelio and Ryan, the
system was setup before my time and they’ve got large number of route patterns
and aren’t on centrex so I don’t want to change any of that for one app to
work. I also don’t think the 9 is going to the gateway oh well. Hopefully the
app dev figures out how to write a proper sql query!!<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">Matthew
Loraditch</SPAN><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; COLOR: #ff8000; FONT-FAMILY: 'Arial','sans-serif'">Helion
</SPAN></B><B><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">Automotive
Technologies</SPAN></B><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">10944
Beaver Dam Road, Suite A</SPAN><SPAN
style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">Hunt
Valley, MD 21030</SPAN><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'"><A
href="mailto:jhammerbacker@heliontechnologies.com">mloraditch@heliontechnologies.com</A></SPAN><SPAN
style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">410-252-8830
(office)</SPAN><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">443-541-1593
(fax)</SPAN><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">visit
us at <A
href="http://www.heliontechnologies.com/">www.heliontechnologies.com</A><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d">Support
Issue? Email <A
href="mailto:support@heliontechnologies.com">support@heliontechnologies.com</A>
for fast assistance!</SPAN><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="COLOR: #1f497d"> <o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Lelio Fulgenzi
[mailto:lelio@uoguelph.ca] <BR><B>Sent:</B> Thursday, March 06, 2008 4:11
PM<BR><B>To:</B> Ryan Ratliff; Matthew Loraditch;
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Call Records in
CM 3.3<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">When I did some
experimenting, it was more like whatever the route pattern has is added to
CDR, if there is some digit manipulation done in the route list/group/gateway
that stuff is not in the CDR.</SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">So for example, if
you have a centrex lines that need a 9 and you have the 9 in the route
pattern, it will be in your CDR. If you remove it from the route pattern and
add it to the route list, then things will still work and they will not be in
your CDR.</SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">*crossmyfingers*</SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'">Lelio<BR>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph,
Ontario N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys
is inversely<BR>related to the amount of caffeine ingested in the last 30
minutes. <o:p></o:p></SPAN></P></DIV>
<BLOCKQUOTE
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; MARGIN: 5pt 0in 5pt 3.75pt; BORDER-LEFT: black 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none">
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">----- Original
Message ----- <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="BACKGROUND: #e4e4e4"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> <A
title=rratliff@cisco.com href="mailto:rratliff@cisco.com">Ryan Ratliff</A>
<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">To:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> <A
title=MLoraditch@heliontechnologies.com
href="mailto:MLoraditch@heliontechnologies.com">'Matthew Loraditch'</A> ; <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A>
<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Sent:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> Thursday, March
06, 2008 3:57 PM<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Subject:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> Re: [cisco-voip]
Call Records in CM 3.3<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p> </o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">Are
you sending the 9 to your gateway? If so then CM will always put that
into the CDR.</SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">If
you are not sending the 9 to the gateway then perhaps finalCalledPartyNumber
will have the number minus the 9. I don't have a server handy to test
on or I'd double check.</SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P><SPAN style="FONT-SIZE: 10pt">-Ryan </SPAN><o:p></o:p></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"> <o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p> </o:p></SPAN></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'">
<HR align=center width="100%" SIZE=2>
</SPAN></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Matthew
Loraditch<BR><B>Sent:</B> Thursday, March 06, 2008 3:44 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Call Records in
CM 3.3</SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal>We have an app integrating with CM, it pulls info from
the sql logs and uses it to match up with its CRM records. The problem right
now is CCM is recording the 9 dialed to get an outside line and the app
trying to read the database only pulls the first 10 digits from the record
and thus isn’t matching any numbers to its own records. Is there a way to
change what CCM records to eliminate the 9? The app developer is looking on
their end to see what they can do, but asked me to see if we could change
the way the data records.<o:p></o:p></P>
<P class=MsoNormal>Any help is appreciated!<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Matthew
Loraditch</SPAN><o:p></o:p></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; COLOR: #ff8000; FONT-FAMILY: 'Arial','sans-serif'">Helion
</SPAN></B><B><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">Automotive
Technologies</SPAN></B><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">10944 Beaver Dam
Road, Suite A</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Hunt Valley, MD
21030</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"><A
href="mailto:jhammerbacker@heliontechnologies.com">mloraditch@heliontechnologies.com</A></SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">410-252-8830
(office)</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">443-541-1593
(fax)</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">visit us at <A
href="http://www.heliontechnologies.com/">www.heliontechnologies.com</A><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt">Support Issue? Email <A
href="mailto:support@heliontechnologies.com">support@heliontechnologies.com</A>
for fast assistance!</SPAN><o:p></o:p></P>
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