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<DIV><FONT face=Arial size=2>When I did some experimenting, it was more like
whatever the route pattern has is added to CDR, if there is some digit
manipulation done in the route list/group/gateway that stuff is not in the
CDR.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>So for example, if you have a centrex lines that
need a 9 and you have the 9 in the route pattern, it will be in your CDR. If you
remove it from the route pattern and add it to the route list, then things will
still work and they will not be in your CDR.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>*crossmyfingers*</FONT></DIV>
<DIV> </DIV>
<DIV>Lelio<BR>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys
is inversely<BR>related to the amount of caffeine ingested in the last 30
minutes. <BR></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=rratliff@cisco.com href="mailto:rratliff@cisco.com">Ryan Ratliff</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=MLoraditch@heliontechnologies.com
href="mailto:MLoraditch@heliontechnologies.com">'Matthew Loraditch'</A> ; <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, March 06, 2008 3:57
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Call Records in
CM 3.3</DIV>
<DIV><BR></DIV>
<DIV dir=ltr align=left><SPAN class=749135520-06032008><FONT face=Arial
color=#0000ff size=2>Are you sending the 9 to your gateway? If so then
CM will always put that into the CDR.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=749135520-06032008><FONT face=Arial
color=#0000ff size=2>If you are not sending the 9 to the gateway then perhaps
finalCalledPartyNumber will have the number minus the 9. I don't have a
server handy to test on or I'd double check.</FONT></SPAN></DIV><!-- Converted from text/plain format -->
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Matthew
Loraditch<BR><B>Sent:</B> Thursday, March 06, 2008 3:44 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Call Records in CM
3.3<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal>We have an app integrating with CM, it pulls info from the
sql logs and uses it to match up with its CRM records. The problem right now
is CCM is recording the 9 dialed to get an outside line and the app trying to
read the database only pulls the first 10 digits from the record and thus
isn’t matching any numbers to its own records. Is there a way to change what
CCM records to eliminate the 9? The app developer is looking on their end to
see what they can do, but asked me to see if we could change the way the data
records.<o:p></o:p></P>
<P class=MsoNormal>Any help is appreciated!<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Matthew
Loraditch</SPAN><o:p></o:p></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; COLOR: #ff8000; FONT-FAMILY: 'Arial','sans-serif'">Helion
</SPAN></B><B><SPAN
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