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<p class=MsoNormal><span style='color:#1F497D'>One other suggestion—take the
angle of the handset down one notch to avoid the receiver falling off.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Also, if the user is a heavy AC
user (is this Arc Console), then you may want to consider a headset to get the most
bang out of the console.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Curt Shaffer
[mailto:cshaffer@gmail.com] <br>
<b>Sent:</b> Friday, March 07, 2008 7:18 PM<br>
<b>To:</b> James Buchanan; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] 7914 issues<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Actually, while that does sound
odd, I know for a fact the clip is upside down because the receiver kept
falling off. That would also explain why it was not always like that because it
was only after a time of complaining of the receiver falling that they switched
it.I will have them flip it and try. I’ll also keep the question open for any
other input. Thanks for the suggestion as I would never have even guessed that.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> James Buchanan
[mailto:jbuchanan@ctiusa.com] <br>
<b>Sent:</b> Friday, March 07, 2008 8:12 PM<br>
<b>To:</b> Curt Shaffer; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] 7914 issues<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Hello,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>This may seem like a stranger
answer, but I have seen behavior like this when a user has the clip turned
upside down that holds the handset on the phone when the phone is wallmounted.
If this clip is set for wallmount, often the user does not hangup all the way
and thus when they think they are picking up the handset, they really are not.
I would check that first.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><br>
James<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Curt Shaffer<br>
<b>Sent:</b> Friday, March 07, 2008 6:03 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] 7914 issues<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have a client who is complaining that when they pick the
receiver up on the 7960 and press one of the buttons on the attendant console
to dial the user nothing happens. Then when they hang up, it doesn’t matter how
long it is hung up, when they pick it up again it then dials the number. They
are able to get around this by pressing the number on the console then picking
up the receiver. Another odd thing is that if a call comes in after they have
hung up when the call did not complete and the receptionist answers it, the
incoming call transfers to the attempted call previously automatically.. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The last odd thing is that they swear this was not always
the case, and that it has actually went from once in a while to every time. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Has anyone heard of such a thing or have any suggestions as
to why this is happening? <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We are using Call Manager Express 4.2, and the phone in
question is a 7960 with 2 7914’s attached.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Curt<o:p></o:p></p>
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