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<p class=MsoNormal>I have a client who is complaining that when they pick the
receiver up on the 7960 and press one of the buttons on the attendant console
to dial the user nothing happens. Then when they hang up, it doesn’t
matter how long it is hung up, when they pick it up again it then dials the
number. They are able to get around this by pressing the number on the console
then picking up the receiver. Another odd thing is that if a call comes in
after they have hung up when the call did not complete and the receptionist
answers it, the incoming call transfers to the attempted call previously
automatically.. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The last odd thing is that they swear this was not always the
case, and that it has actually went from once in a while to every time. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Has anyone heard of such a thing or have any suggestions as
to why this is happening? <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We are using Call Manager Express 4.2, and the phone in
question is a 7960 with 2 7914’s attached.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Curt<o:p></o:p></p>
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