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<p class=MsoNormal><span style='color:#1F497D'>Hello,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>This may seem like a stranger
answer, but I have seen behavior like this when a user has the clip turned
upside down that holds the handset on the phone when the phone is wallmounted.
If this clip is set for wallmount, often the user does not hangup all the way
and thus when they think they are picking up the handset, they really are not.
I would check that first.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><br>
James<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Curt Shaffer<br>
<b>Sent:</b> Friday, March 07, 2008 6:03 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] 7914 issues<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have a client who is complaining that when they pick the
receiver up on the 7960 and press one of the buttons on the attendant console
to dial the user nothing happens. Then when they hang up, it doesn’t matter how
long it is hung up, when they pick it up again it then dials the number. They
are able to get around this by pressing the number on the console then picking
up the receiver. Another odd thing is that if a call comes in after they have
hung up when the call did not complete and the receptionist answers it, the
incoming call transfers to the attempted call previously automatically.. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The last odd thing is that they swear this was not always
the case, and that it has actually went from once in a while to every time. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Has anyone heard of such a thing or have any suggestions as
to why this is happening? <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We are using Call Manager Express 4.2, and the phone in
question is a 7960 with 2 7914’s attached.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Curt<o:p></o:p></p>
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