This did not fix the issue. Does anyone else have any suggestions?<br><br>
<div class="gmail_quote">On Fri, Mar 7, 2008 at 9:36 PM, Curt Shaffer <<a href="mailto:cshaffer@gmail.com">cshaffer@gmail.com</a>> wrote:<br>
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<p><span style="COLOR: #1f497d">I will try the angle. The user is a pretty heavy user of the console (it's 2 of the physical 7914 console) but they were not happy with any headsets because of the lack of the ability to transfer, park and put on hold with just the mobile headset. We opted for a 7921 WIFI phone that she can carry with her when she left the desk.</span></p>
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<p><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> James Buchanan [mailto:<a href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@ctiusa.com</a>] <br><b>Sent:</b> Friday, March 07, 2008 8:20 PM
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<div class="Wj3C7c"><br><b>To:</b> Curt Shaffer; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> RE: [cisco-voip] 7914 issues</div></div></span>
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<p><span style="COLOR: #1f497d">One other suggestion—take the angle of the handset down one notch to avoid the receiver falling off.</span></p>
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<p><span style="COLOR: #1f497d">Also, if the user is a heavy AC user (is this Arc Console), then you may want to consider a headset to get the most bang out of the console.</span></p>
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<p><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> Curt Shaffer [mailto:<a href="mailto:cshaffer@gmail.com" target="_blank">cshaffer@gmail.com</a>] <br><b>Sent:</b> Friday, March 07, 2008 7:18 PM<br>
<b>To:</b> James Buchanan; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> RE: [cisco-voip] 7914 issues</span></p></div></div>
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<p><span style="COLOR: #1f497d">Actually, while that does sound odd, I know for a fact the clip is upside down because the receiver kept falling off. That would also explain why it was not always like that because it was only after a time of complaining of the receiver falling that they switched it.I will have them flip it and try. I'll also keep the question open for any other input. Thanks for the suggestion as I would never have even guessed that.</span></p>
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<p><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> James Buchanan [mailto:<a href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@ctiusa.com</a>] <br><b>Sent:</b> Friday, March 07, 2008 8:12 PM<br>
<b>To:</b> Curt Shaffer; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> RE: [cisco-voip] 7914 issues</span></p></div></div>
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<p><span style="COLOR: #1f497d">Hello,</span></p>
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<p><span style="COLOR: #1f497d">This may seem like a stranger answer, but I have seen behavior like this when a user has the clip turned upside down that holds the handset on the phone when the phone is wallmounted. If this clip is set for wallmount, often the user does not hangup all the way and thus when they think they are picking up the handset, they really are not. I would check that first.</span></p>
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<p><span style="COLOR: #1f497d">Thanks,</span></p>
<p><span style="COLOR: #1f497d"><br>James</span></p>
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<p><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Curt Shaffer<br>
<b>Sent:</b> Friday, March 07, 2008 6:03 PM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] 7914 issues</span></p></div></div>
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<p>I have a client who is complaining that when they pick the receiver up on the 7960 and press one of the buttons on the attendant console to dial the user nothing happens. Then when they hang up, it doesn't matter how long it is hung up, when they pick it up again it then dials the number. They are able to get around this by pressing the number on the console then picking up the receiver. Another odd thing is that if a call comes in after they have hung up when the call did not complete and the receptionist answers it, the incoming call transfers to the attempted call previously automatically.. </p>
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<p>The last odd thing is that they swear this was not always the case, and that it has actually went from once in a while to every time. </p>
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<p>Has anyone heard of such a thing or have any suggestions as to why this is happening? </p>
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<p>We are using Call Manager Express 4.2, and the phone in question is a 7960 with 2 7914's attached.</p>
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<p>Thanks</p>
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<p>Curt</p></div></div></div></div></blockquote></div><br>