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"Failed to do provider Login"<br>
<br>
the password configured for the AC user under user->global directory
does not match the password configured for the AC user in the service. <br>
set the password under AC Server service parameters. then reset the
password for the user in ldap.<br>
<br>
are you AD/LDAP integrated?<br>
<br>
/Wes<br>
<br>
Dustin S. Fowler wrote:
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<div class="Section1">
<p class="MsoNormal">All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Below is an error log while trying to use the
Attendant
Console. I have restarted the service. I have verified the ac and
ACDeviceAuthenticationUser users, their passwords are set to 12345.
They have
the following rights:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Standard CTI Enabled<o:p></o:p></p>
<p class="MsoNormal">Standard CTI Allow Control of all Devices<o:p></o:p></p>
<p class="MsoNormal">Standard CTI Allow Call Park Monitoring<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any ideas are welcome.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dustin S Fowler<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">1[main]03/10 10:16:03.968 DEBUG main
>>> New trace
level: DEBUG<o:p></o:p></p>
<p class="MsoNormal"> 2[main]03/10 10:16:03.968 INFO main
>>> <o:p></o:p></p>
<p class="MsoNormal"> 3[main]03/10 10:16:03.968 INFO main
>>> **************************************<o:p></o:p></p>
<p class="MsoNormal"> 4[main]03/10 10:16:03.968 INFO main
>>> ****** Attendant Console Client ******<o:p></o:p></p>
<p class="MsoNormal"> 5[main]03/10 10:16:03.968 INFO main
>>> * Version : 6.0(1)<o:p></o:p></p>
<p class="MsoNormal"> 6[main]03/10 10:16:03.968 INFO main
>>> * Built on : Tue May 8 02:50:11 PDT 2007<o:p></o:p></p>
<p class="MsoNormal"> 7[main]03/10 10:16:03.968 INFO main
>>> **************************************<o:p></o:p></p>
<p class="MsoNormal"> 8[main]03/10 10:16:03.968 INFO main
>>> <o:p></o:p></p>
<p class="MsoNormal"> 9[main]03/10 10:16:03.968 DEBUG main
>>> Command Argument 0: C:\Program Files\Cisco\Unified
Communications
Manager Attendant Console\bin\ACClient.exe<o:p></o:p></p>
<p class="MsoNormal"> 10[main]03/10 10:16:03.984 INFO main
>>> toolTip Delay = 150<o:p></o:p></p>
<p class="MsoNormal"> 11[main]03/10 10:16:04.203 DEBUG main
>>> New trace level: WARN<o:p></o:p></p>
<p class="MsoNormal"> 12[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_File_Online in resource
bundle:
GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 13[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_Speeddial_Add in
resource
bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 14[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_Speeddial_Delete in
resource
bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 15[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_Speeddial_Edit in
resource
bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 16[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_Speeddial_NewGroup in
resource
bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 17[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_Speeddial_DeleteGroup in
resource bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 18[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_Edit_Settings in
resource
bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 19[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_TextSize_Largest in
resource
bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 20[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_TextSize_Larger in
resource
bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 21[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_TextSize_Medium in
resource
bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 22[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_TextSize_Smaller in
resource
bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 23[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_TextSize_Smallest in
resource
bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 24[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_Help_Help in resource
bundle:
GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 25[main]03/10 10:17:44.062 WARN main
>>> Cannot find key: Menu_Accelerator_Help_About in resource
bundle:
GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 26[main]03/10 10:17:44.375 WARN main
>>> Cannot find key: LineString_Unknown in resource bundle:
GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 27[main]03/10 10:17:44.375 WARN main
>>> Cannot find key: LineString_Unknown in resource bundle:
GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 28[main]03/10 10:17:44.609 WARN main
>>> Cannot find key: Menu_Accelerator_Speeddial_EditGroup in
resource
bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 29[main]03/10 10:17:44.609 WARN main
>>> Cannot find key: Menu_Accelerator_Speeddial_EditGroup in
resource
bundle: GlobalUI<o:p></o:p></p>
<p class="MsoNormal"> 30[main]03/10 10:17:44.687 WARN main
>>> Cannot find key: Dialog_QueuedCall_Label_String in
resource
bundle: Dialog<o:p></o:p></p>
<p class="MsoNormal"> 31[Thread-13]03/10 10:17:45.437 WARN
Thread-13 >>> Inside loadUserList(): Enter<o:p></o:p></p>
<p class="MsoNormal"> 32[Thread-12]03/10 10:20:09.484 ERROR
Thread-12
>>> ACClientTelephonyMgr.init(): Failed to do provider Login.
com.cisco.ac.common.ACException: Unable to create provider -- null<o:p></o:p></p>
<p class="MsoNormal"> 33[Thread-12]03/10 10:20:09.484 ERROR
Thread-12
>>> Exception: com.cisco.ac.common.ACException:
Failed_Telephony_Init<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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