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In Windows you could modify an ini file to change this password. With the linux based CM AC actually grabs the encrypted password for the application user from the database, so technically it doesn't matter what you set the password to in CCMAdmin the AC service will always use the right password (bounce the service after the pw change though). To be honest I just found this out researching your question so it's a surprise to me, though a welcome one. <div><br class="webkit-block-placeholder"></div><div>So it looks like in 5.x and later if you see a complaint of a provider login failure with AC it's more likely to be due to the user groups being correct than the actual password being read incorrectly from the db by the AC server.</div><div><br class="webkit-block-placeholder"></div><div><div><div><p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">-Ryan</font></p> </div><br><div><div>On Mar 13, 2008, at 5:19 PM, Nick Griffin wrote:</div><br class="Apple-interchange-newline">I don't see where an if you need to verify the ac/devicauth user password from a service perspective. I realize you need the app users to match the users configured in the services. What if i wanted to change the password of ac and the authdevice user, I don't think I can change just the app user password. How do I change the password for the services, it's not in the service parameters, and there is no advanced tab. <br> <br> <div class="gmail_quote">On Thu, Mar 13, 2008 at 2:23 PM, Dustin S. Fowler <<a href="mailto:dustin.s.fowler@gmail.com">dustin.s.fowler@gmail.com</a>> wrote:<br> <blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid"> <div lang="EN-US" link="blue" vlink="purple"> <div><p><span>I did get past it. I had to verify the passwords on the 'ac' user and the '</span>ACDeviceAuthenticationUser<span>' user (verify users in service parameters under Attendant Console Service).</span></p><div><span> </span><br class="khtml-block-placeholder"></div><p><span>I also had to add the rights to those users:</span></p> <div class="Ih2E3d"><p>Standard CTI Enabled</p><p>Standard CTI Allow Control of all Devices</p><p>Standard CTI Allow Call Park Monitoring</p></div><p><span>After all is said and done make sure that the service is restarted. I gave it ten minutes and it worked.</span></p><div><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span><br class="khtml-block-placeholder"></div> <div style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none"><p><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> Nick Griffin [mailto:<a href="mailto:nick.jon.griffin@gmail.com" target="_blank">nick.jon.griffin@gmail.com</a>] <br><b>Sent:</b> Wednesday, March 12, 2008 10:59 AM<br> <b>To:</b> Dustin S. Fowler<br><b>Cc:</b> Ryan Ratliff; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a> <div> <div></div> <div class="Wj3C7c"><br><b>Subject:</b> Re: [cisco-voip] CUCM 6.X Attendant Console</div></div></span> </p><div><br class="khtml-block-placeholder"></div><div><br class="khtml-block-placeholder"></div></div> <div> <div></div> <div class="Wj3C7c"><div> <br class="khtml-block-placeholder"></div><p style="MARGIN-BOTTOM: 12pt">Did you ever figure this out? I finally got past the call control failure in 6.1, for some reason my buttons at the top of the application are greyed out. Answer hang up, hold, etc. </p> <div><p>On Tue, Mar 11, 2008 at 10:06 AM, Dustin S. Fowler <<a href="mailto:dustin.s.fowler@gmail.com" target="_blank">dustin.s.fowler@gmail.com</a>> wrote:</p> <div> <div><p><span style="FONT-SIZE: 11pt; COLOR: #1f497d">Gents,</span></p><div><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span><br class="khtml-block-placeholder"></div><p><span style="FONT-SIZE: 11pt; COLOR: #1f497d">I see where to change the Usernames in the service parameters but not the passwords. Is it on a different page?</span></p><div><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span><br class="khtml-block-placeholder"></div><p><span style="FONT-SIZE: 11pt; COLOR: #1f497d">Dustin</span></p><div><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span><br class="khtml-block-placeholder"></div> <div> <div style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none"><p><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> Ryan Ratliff [mailto:<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>] <br><b>Sent:</b> Tuesday, March 11, 2008 10:24 AM<br> <b>To:</b> Dustin S. Fowler<br><b>Cc:</b> 'Wes Sisk'; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a> </span></p> <div> <div><p><span style="FONT-SIZE: 10pt"><br><b>Subject:</b> Re: [cisco-voip] CUCM 6.X Attendant Console</span></p></div></div></div></div> <div> <div><div> <br class="khtml-block-placeholder"></div><p>Remember you set both the username and password in the AC service parameters too. They can be whatever you wish as long as they match the application user configured.</p> <div><div> <br class="khtml-block-placeholder"></div> <div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; "><span style="FONT-SIZE: 9pt">-Ryan</span></div></div><div> <br class="khtml-block-placeholder"></div> <div> <div><p>On Mar 11, 2008, at 9:09 AM, Dustin S. Fowler wrote:</p></div><div> <br class="khtml-block-placeholder"></div> <div><p><span style="COLOR: #1f497d">Wes,</span></p><div><span style="COLOR: #1f497d"> </span><br class="khtml-block-placeholder"></div><p><span style="COLOR: #1f497d">We are only LDAP. </span></p><div><span style="COLOR: #1f497d"> </span><br class="khtml-block-placeholder"></div><p><span style="COLOR: #1f497d">Is there another way to verify the password. I reset it manually to 12345. I also deleted and recreated the application users altogether. </span></p><div><span style="COLOR: #1f497d"> </span><br class="khtml-block-placeholder"></div><p><span style="COLOR: #1f497d">Thanks</span></p><div><span style="COLOR: #1f497d"> </span><br class="khtml-block-placeholder"></div><p><span style="COLOR: #1f497d">Dustin</span></p><div><span style="COLOR: #1f497d"> </span><br class="khtml-block-placeholder"></div> <div> <div style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none"><p><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> Wes Sisk [<a href="mailto:wsisk@cisco.com" target="_blank">mailto:wsisk@cisco.com</a>] <br><b>Sent:</b> Monday, March 10, 2008 3:57 PM<br> <b>To:</b> Dustin S. Fowler<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] CUCM 6.X Attendant Console</span></p></div></div><div> <br class="khtml-block-placeholder"></div><p>"Failed to do provider Login"<br><br>the password configured for the AC user under user->global directory does not match the password configured for the AC user in the service. <br>set the password under AC Server service parameters. then reset the password for the user in ldap.<br> <br>are you AD/LDAP integrated?<br><br>/Wes<br><br>Dustin S. Fowler wrote: </p><p>All,</p><div> <br class="khtml-block-placeholder"></div><p>Below is an error log while trying to use the Attendant Console. I have restarted the service. I have verified the ac and ACDeviceAuthenticationUser users, their passwords are set to 12345. They have the following rights:</p><div> <br class="khtml-block-placeholder"></div><p>Standard CTI Enabled</p><p>Standard CTI Allow Control of all Devices</p><p>Standard CTI Allow Call Park Monitoring</p><div> <br class="khtml-block-placeholder"></div><div> <br class="khtml-block-placeholder"></div><p>Any ideas are welcome.</p><div> <br class="khtml-block-placeholder"></div><p>Dustin S Fowler</p><div> <br class="khtml-block-placeholder"></div><div> <br class="khtml-block-placeholder"></div><p>1[main]03/10 10:16:03.968 DEBUG main >>> New trace level: DEBUG</p><p> 2[main]03/10 10:16:03.968 INFO main >>> </p><p> 3[main]03/10 10:16:03.968 INFO main >>> **************************************</p><p> 4[main]03/10 10:16:03.968 INFO main >>> ****** Attendant Console Client ******</p><p> 5[main]03/10 10:16:03.968 INFO main >>> * Version : 6.0(1)</p><p> 6[main]03/10 10:16:03.968 INFO main >>> * Built on : Tue May 8 02:50:11 PDT 2007</p><p> 7[main]03/10 10:16:03.968 INFO main >>> **************************************</p><p> 8[main]03/10 10:16:03.968 INFO main >>> </p><p> 9[main]03/10 10:16:03.968 DEBUG main >>> Command Argument 0: C:\Program Files\Cisco\Unified Communications Manager Attendant Console\bin\ACClient.exe</p><p> 10[main]03/10 10:16:03.984 INFO main >>> toolTip Delay = 150</p><p> 11[main]03/10 10:16:04.203 DEBUG main >>> New trace level: WARN</p><p> 12[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_File_Online in resource bundle: GlobalUI</p><p> 13[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_Speeddial_Add in resource bundle: GlobalUI</p><p> 14[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_Speeddial_Delete in resource bundle: GlobalUI</p><p> 15[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_Speeddial_Edit in resource bundle: GlobalUI</p><p> 16[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_Speeddial_NewGroup in resource bundle: GlobalUI</p><p> 17[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_Speeddial_DeleteGroup in resource bundle: GlobalUI</p><p> 18[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_Edit_Settings in resource bundle: GlobalUI</p><p> 19[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_TextSize_Largest in resource bundle: GlobalUI</p><p> 20[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_TextSize_Larger in resource bundle: GlobalUI</p><p> 21[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_TextSize_Medium in resource bundle: GlobalUI</p><p> 22[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_TextSize_Smaller in resource bundle: GlobalUI</p><p> 23[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_TextSize_Smallest in resource bundle: GlobalUI</p><p> 24[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_Help_Help in resource bundle: GlobalUI</p><p> 25[main]03/10 10:17:44.062 WARN main >>> Cannot find key: Menu_Accelerator_Help_About in resource bundle: GlobalUI</p><p> 26[main]03/10 10:17:44.375 WARN main >>> Cannot find key: LineString_Unknown in resource bundle: GlobalUI</p><p> 27[main]03/10 10:17:44.375 WARN main >>> Cannot find key: LineString_Unknown in resource bundle: GlobalUI</p><p> 28[main]03/10 10:17:44.609 WARN main >>> Cannot find key: Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI</p><p> 29[main]03/10 10:17:44.609 WARN main >>> Cannot find key: Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI</p><p> 30[main]03/10 10:17:44.687 WARN main >>> Cannot find key: Dialog_QueuedCall_Label_String in resource bundle: Dialog</p><p> 31[Thread-13]03/10 10:17:45.437 WARN Thread-13 >>> Inside loadUserList(): Enter</p><p> 32[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>> ACClientTelephonyMgr.init(): Failed to do provider Login. com.cisco.ac.common.ACException: Unable to create provider -- null</p><p> 33[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>> Exception: com.cisco.ac.common.ACException: Failed_Telephony_Init</p><div> <br class="khtml-block-placeholder"></div><div> <br class="khtml-block-placeholder"></div><div> <br class="khtml-block-placeholder"></div><pre> </pre><pre style="TEXT-ALIGN: center"><hr align="center" width="90%" size="4">
</pre><pre style="TEXT-ALIGN: center"> </pre><pre style="TEXT-ALIGN: center"> </pre><pre style="TEXT-ALIGN: center"> </pre><pre style="TEXT-ALIGN: center"> </pre><pre> </pre><pre>_______________________________________________</pre> <pre>cisco-voip mailing list</pre><pre><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></pre><pre><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></pre> <pre> </pre></div> <div><p>_______________________________________________</p></div> <div><p>cisco-voip mailing list</p></div> <div><p><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></p></div> <div><p><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></p></div></div><div> <br class="khtml-block-placeholder"></div></div></div></div></div></div><p style="MARGIN-BOTTOM: 12pt"><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></p> </div><div> <br class="khtml-block-placeholder"></div></div></div></div></div></blockquote></div><br></div><br></div></div></body></html>