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<div class=Section1>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>I did get
past it. I had to verify the passwords on the ‘ac’ user and the ‘</span>ACDeviceAuthenticationUser<span
style='font-family:"Calibri","sans-serif"'>’ user (verify users in service
parameters under Attendant Console Service).<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>I also had
to add the rights to those users:<o:p></o:p></span></p>
<p>Standard CTI Enabled<o:p></o:p></p>
<p>Standard CTI Allow Control of all Devices<o:p></o:p></p>
<p>Standard CTI Allow Call Park Monitoring<o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>After all
is said and done make sure that the service is restarted. I gave it ten minutes
and it worked.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Nick Griffin
[mailto:nick.jon.griffin@gmail.com] <br>
<b>Sent:</b> Wednesday, March 12, 2008 10:59 AM<br>
<b>To:</b> Dustin S. Fowler<br>
<b>Cc:</b> Ryan Ratliff; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CUCM 6.X Attendant Console<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Did you ever figure this out? I
finally got past the call control failure in 6.1, for some reason my buttons at
the top of the application are greyed out. Answer hang up, hold, etc. <o:p></o:p></p>
<div>
<p class=MsoNormal>On Tue, Mar 11, 2008 at 10:06 AM, Dustin S. Fowler <<a
href="mailto:dustin.s.fowler@gmail.com">dustin.s.fowler@gmail.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p><span style='font-size:11.0pt;color:#1F497D'>Gents,</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>I see where to change the
Usernames in the service parameters but not the passwords. Is it on a different
page?</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>Dustin</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:
10.0pt'> Ryan Ratliff [mailto:<a href="mailto:rratliff@cisco.com"
target="_blank">rratliff@cisco.com</a>] <br>
<b>Sent:</b> Tuesday, March 11, 2008 10:24 AM<br>
<b>To:</b> Dustin S. Fowler<br>
<b>Cc:</b> 'Wes Sisk'; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a> <o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt'><br>
<b>Subject:</b> Re: [cisco-voip] CUCM 6.X Attendant Console<o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p> <o:p></o:p></p>
<p>Remember you set both the username and password in the AC service parameters
too. They can be whatever you wish as long as they match the application
user configured.<o:p></o:p></p>
<div>
<p> <o:p></o:p></p>
<div>
<p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.0pt'>-Ryan</span><o:p></o:p></p>
</div>
<p> <o:p></o:p></p>
<div>
<div>
<p>On Mar 11, 2008, at 9:09 AM, Dustin S. Fowler wrote:<o:p></o:p></p>
</div>
<p> <o:p></o:p></p>
<div>
<p><span style='color:#1F497D'>Wes,</span><o:p></o:p></p>
<p><span style='color:#1F497D'> </span><o:p></o:p></p>
<p><span style='color:#1F497D'>We are only LDAP. </span><o:p></o:p></p>
<p><span style='color:#1F497D'> </span><o:p></o:p></p>
<p><span style='color:#1F497D'>Is there another way to verify the password. I
reset it manually to 12345. I also deleted and recreated the application users
altogether. </span><o:p></o:p></p>
<p><span style='color:#1F497D'> </span><o:p></o:p></p>
<p><span style='color:#1F497D'>Thanks</span><o:p></o:p></p>
<p><span style='color:#1F497D'> </span><o:p></o:p></p>
<p><span style='color:#1F497D'>Dustin</span><o:p></o:p></p>
<p><span style='color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:
10.0pt'> Wes Sisk [<a href="mailto:wsisk@cisco.com" target="_blank">mailto:wsisk@cisco.com</a>]
<br>
<b>Sent:</b> Monday, March 10, 2008 3:57 PM<br>
<b>To:</b> Dustin S. Fowler<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CUCM 6.X Attendant Console</span><o:p></o:p></p>
</div>
</div>
<p> <o:p></o:p></p>
<p>"Failed to do provider Login"<br>
<br>
the password configured for the AC user under user->global directory does
not match the password configured for the AC user in the service. <br>
set the password under AC Server service parameters. then reset the password
for the user in ldap.<br>
<br>
are you AD/LDAP integrated?<br>
<br>
/Wes<br>
<br>
Dustin S. Fowler wrote: <o:p></o:p></p>
<p>All,<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Below is an error log while trying to use the Attendant Console. I have
restarted the service. I have verified the ac and ACDeviceAuthenticationUser
users, their passwords are set to 12345. They have the following rights:<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Standard CTI Enabled<o:p></o:p></p>
<p>Standard CTI Allow Control of all Devices<o:p></o:p></p>
<p>Standard CTI Allow Call Park Monitoring<o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Any ideas are welcome.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Dustin S Fowler<o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>1[main]03/10 10:16:03.968 DEBUG main >>> New trace level: DEBUG<o:p></o:p></p>
<p> 2[main]03/10 10:16:03.968 INFO main >>> <o:p></o:p></p>
<p> 3[main]03/10 10:16:03.968 INFO main >>>
**************************************<o:p></o:p></p>
<p> 4[main]03/10 10:16:03.968 INFO main >>>
****** Attendant Console Client ******<o:p></o:p></p>
<p> 5[main]03/10 10:16:03.968 INFO main >>> *
Version : 6.0(1)<o:p></o:p></p>
<p> 6[main]03/10 10:16:03.968 INFO main >>> *
Built on : Tue May 8 02:50:11 PDT 2007<o:p></o:p></p>
<p> 7[main]03/10 10:16:03.968 INFO main >>>
**************************************<o:p></o:p></p>
<p> 8[main]03/10 10:16:03.968 INFO main >>> <o:p></o:p></p>
<p> 9[main]03/10 10:16:03.968 DEBUG main >>> Command
Argument 0: C:\Program Files\Cisco\Unified Communications Manager Attendant
Console\bin\ACClient.exe<o:p></o:p></p>
<p> 10[main]03/10 10:16:03.984 INFO main >>> toolTip
Delay = 150<o:p></o:p></p>
<p> 11[main]03/10 10:16:04.203 DEBUG main >>> New trace
level: WARN<o:p></o:p></p>
<p> 12[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_File_Online in resource bundle: GlobalUI<o:p></o:p></p>
<p> 13[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_Speeddial_Add in resource bundle: GlobalUI<o:p></o:p></p>
<p> 14[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_Speeddial_Delete in resource bundle: GlobalUI<o:p></o:p></p>
<p> 15[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_Speeddial_Edit in resource bundle: GlobalUI<o:p></o:p></p>
<p> 16[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_Speeddial_NewGroup in resource bundle: GlobalUI<o:p></o:p></p>
<p> 17[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_Speeddial_DeleteGroup in resource bundle: GlobalUI<o:p></o:p></p>
<p> 18[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_Edit_Settings in resource bundle: GlobalUI<o:p></o:p></p>
<p> 19[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_TextSize_Largest in resource bundle: GlobalUI<o:p></o:p></p>
<p> 20[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_TextSize_Larger in resource bundle: GlobalUI<o:p></o:p></p>
<p> 21[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_TextSize_Medium in resource bundle: GlobalUI<o:p></o:p></p>
<p> 22[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_TextSize_Smaller in resource bundle: GlobalUI<o:p></o:p></p>
<p> 23[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_TextSize_Smallest in resource bundle: GlobalUI<o:p></o:p></p>
<p> 24[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_Help_Help in resource bundle: GlobalUI<o:p></o:p></p>
<p> 25[main]03/10 10:17:44.062 WARN main >>> Cannot
find key: Menu_Accelerator_Help_About in resource bundle: GlobalUI<o:p></o:p></p>
<p> 26[main]03/10 10:17:44.375 WARN main >>> Cannot
find key: LineString_Unknown in resource bundle: GlobalUI<o:p></o:p></p>
<p> 27[main]03/10 10:17:44.375 WARN main >>> Cannot
find key: LineString_Unknown in resource bundle: GlobalUI<o:p></o:p></p>
<p> 28[main]03/10 10:17:44.609 WARN main >>> Cannot
find key: Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI<o:p></o:p></p>
<p> 29[main]03/10 10:17:44.609 WARN main >>> Cannot
find key: Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI<o:p></o:p></p>
<p> 30[main]03/10 10:17:44.687 WARN main >>> Cannot
find key: Dialog_QueuedCall_Label_String in resource bundle: Dialog<o:p></o:p></p>
<p> 31[Thread-13]03/10 10:17:45.437 WARN Thread-13
>>> Inside loadUserList(): Enter<o:p></o:p></p>
<p> 32[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>>
ACClientTelephonyMgr.init(): Failed to do provider Login.
com.cisco.ac.common.ACException: Unable to create provider -- null<o:p></o:p></p>
<p> 33[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>>
Exception: com.cisco.ac.common.ACException: Failed_Telephony_Init<o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<pre> <o:p></o:p></pre><pre style='text-align:center'>
<hr size=4 width="90%" align=center>
</pre><pre style='text-align:center'><o:p> </o:p></pre><pre
style='text-align:center'><o:p> </o:p></pre><pre style='text-align:center'> <o:p></o:p></pre><pre
style='text-align:center'> <o:p></o:p></pre><pre> <o:p></o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a
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