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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I don’t recall what the phone model was… this issue was logged
using an old ticketing system we no longer have in place. I do know that the
phones were in use for a number of weeks before displaying this “temp fail”
message. The client ended up returning about 4-6 IP phones. I’ll let you know
if I can gather more info for this particular case.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>- Daniel<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
CarlosOrtiz@bayviewfinancial.com [mailto:CarlosOrtiz@bayviewfinancial.com] <br>
<b>Sent:</b> Monday, March 17, 2008 3:30 PM<br>
<b>To:</b> Daniel Rodriguez<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Temp Fail message on phones<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>In the archives
someone mentioned bad DSP's on the phone. How many phones did you return
and what type were they 60,61 etc? Your whole batch was bad? Were your
phones in production for a while before it happened or did it occur right away?
I am trying to see how close I am to your scenario.</span> <br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Carlos</span> <br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Daniel
Rodriguez <drodriguez@fidelus.com></span></b><span style='font-size:
7.5pt;font-family:"Arial","sans-serif"'> </span><o:p></o:p></p>
<p><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>03/17/2008
03:19 PM</span> <o:p></o:p></p>
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<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'>To</span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>"CarlosOrtiz@bayviewfinancial.com"
<CarlosOrtiz@bayviewfinancial.com>, "cisco-voip@puck.nether.net"
<cisco-voip@puck.nether.net></span> <o:p></o:p></p>
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<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'>cc</span><o:p></o:p></p>
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<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Subject</span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>RE:
[cisco-voip] Temp Fail message on phones</span><o:p></o:p></p>
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<br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Client
of ours came across this issue for a batch of phones last year. Performed a
factory reset, moved the phones off to a different switch port, moved them to a
completely different switch, upgraded the firmware, swapped out the patch
cables, checked call statistics for lost packets….. As for codec mismatches or
unregistration events, CCM traces didn’t show any codec mismatches (no
transcoders invoked) or gateway unregistration events or d-channel flaps
during the time the problem occurred. SCCP and Q931 signaling showed the
disconnect was issued from the end user, not PSTN. Eventually opened a TAC case
and was told it was due to hardware failure. Client RMA’ed the IP phones and
never encountered the issue again.</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Hope
this helps.</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>-Daniel</span>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span>
<br>
<b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>CarlosOrtiz@bayviewfinancial.com<b><br>
Sent:</b> Monday, March 17, 2008 3:00 PM<b><br>
To:</b> cisco-voip@puck.nether.net<b><br>
Subject:</b> [cisco-voip] Temp Fail message on phones</span> <br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
Started seeing this error message last week at a remote location connected via
MPLS on several phones intermittently. People are actually on a
phone call and get disconnected when the message appears. After searching
the archives it looks like there are multiple possibilites for the cause of
this message: Packet loss, DSP issues, Codec mismatch, MGCP gateways
unregistering, etc.</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
Anyone have a clue what the likely cause would be when you have an H.323
gateway and calls are already connected but get dropped in the middle?</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
Carlos</span> <o:p></o:p></p>
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