<div class="gmail_quote"><div>4.1(3)SR5b had several Call-Forward bugs. I had a school system with 2 sites that were experiencing the same sort of CFA phantoms - both turning on and unable to remove CFA from a DN.<br><br>
upgrading to SR5d fixed the issue at the school system. You may want to read up on SR6a, that might have more benefit to you.<br><br>Ed Ellerbee<br>Senior Network Engineer<br>Dimension Data<br><br></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Thanks Wes,<br>
<br>
I am indeed concerned how it's happening - it's affecting several users,<br>
most at one site, but reported instances have occurred at two other<br>
sites. It's not shared lines, as none of the affected users have them<br>
(I'd thought of that, and checked to make sure). The staff have been<br>
using the system for a while now, and are aware of setting CFA, so I<br>
wouldn't have thought it'd be that.<br>
Pranks - well, I suppose it could be done, but I'd still have expected<br>
the phones to show CFA; it's not an administrator setting the lines CFA<br>
either, as there's only myself and a couple of others who have this<br>
access.<br>
<br>
I know CM does not automatically set CFA - it just looks like it in this<br>
instance. Is there anything I can do to monitor a phone/line to see<br>
if/when the CFA is set?<br>
<br>
Cheers,<br>
<br>
Damien<br>
</blockquote></div><br>