<div>The best reporting tool I've used is the one from Clarus <a href="http://www.clarussystems.com/">http://www.clarussystems.com</a> They also do a lot more so good if you want the full management deal. </div>
<div> </div>
<div>Tom Sparks</div>
<div>Taos Consulting<br><br></div>
<div class="gmail_quote">On Wed, Mar 19, 2008 at 8:47 AM, <<a href="mailto:cisco-voip-request@puck.nether.net">cisco-voip-request@puck.nether.net</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Send cisco-voip mailing list submissions to<br> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
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<br>When replying, please edit your Subject line so it is more specific<br>than "Re: Contents of cisco-voip digest..."<br><br><br>Today's Topics:<br><br> 1. Re: Call manager 4.1 reports (Wes Sisk)<br> 2. Re: Call manager 4.1 reports (Voice Noob)<br>
3. Re: Supported AV for CRS 5.0? (Scott Voll)<br> 4. Re: Call and desktop recording (Avner Izhar)<br> 5. Re: Supported AV for CRS 5.0? (Jonathan Charles)<br><br><br>----------------------------------------------------------------------<br>
<br>Message: 1<br>Date: Wed, 19 Mar 2008 11:25:08 -0400<br>From: Wes Sisk <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>><br>Subject: Re: [cisco-voip] Call manager 4.1 reports<br>To: "Perera, Manoj (GE, Corporate)" <<a href="mailto:manoj.perera@ge.com">manoj.perera@ge.com</a>><br>
Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>Message-ID: <<a href="mailto:47E13054.1080201@cisco.com">47E13054.1080201@cisco.com</a>><br>Content-Type: text/plain; charset="us-ascii"<br>
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<br>------------------------------<br><br>Message: 2<br>Date: Wed, 19 Mar 2008 10:34:00 -0500<br>From: "Voice Noob" <<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>><br>Subject: Re: [cisco-voip] Call manager 4.1 reports<br>
To: "Wes Sisk" <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>><br>Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>Message-ID:<br> <<a href="mailto:535625f70803190834l36070e51m5faa2d53d66531b4@mail.gmail.com">535625f70803190834l36070e51m5faa2d53d66531b4@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="iso-8859-1"<br><br>You should save yourself the time and spend a few bucks at<br><a href="http://www.cmreports.com/shop/" target="_blank">http://www.cmreports.com/shop/</a> .<br>
<br>I don't work for them but I use their product alot and it is great. It will<br>document your system.<br><br>On Wed, Mar 19, 2008 at 10:25 AM, Wes Sisk <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>> wrote:<br>
<br>> You will not get this in a single report from CM. IP address information<br>> is stored in RIS / shared memory. Only insight is DeviceListX.asp or<br>> mmfspy from cmd prompt. DN and device description are stored in different<br>
> tables in the (normalized) SQL database.<br>><br>> you can get dn & phone from a route plan report ( ccmadmin, route plan,<br>> route plan report)<br>> you can then merge this information with devicelistx to match device names<br>
> to IP addresses<br>><br>> /wes<br>><br>> Perera, Manoj (GE, Corporate) wrote:<br>><br>> Thanks you for the reply.<br>> DN reports with description and IP address.<br>><br>> MK<br>><br>> ------------------------------<br>
> *From:* Wes Sisk [mailto:<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a> <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>>]<br>> *Sent:* Wednesday, March 19, 2008 11:04 PM<br>> *To:* Perera, Manoj (GE, Corporate)<br>
> *Cc:* <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> *Subject:* Re: [cisco-voip] Call manager 4.1 reports<br>><br>> what kind of reports, or what kind of information are you looking to<br>
> report on?<br>> device reports<br>> directory number (DN) reports<br>> call detail record (CDR) reports<br>> ...<br>><br>> /Wes<br>><br>> Perera, Manoj (GE, Corporate) wrote:<br>><br>> All,<br>
> Does anyone knows good reporting tool for CCM 4.1? I have used bellow<br>> link to create device list but it display source .asp file rather than<br>> readable format. Any information would be greatly appreciated.<br>
> <a href="https://ccmxxxxxxxx/ccmadmin/reports/DeviceListX.asp" target="_blank">https://ccmxxxxxxxx/ccmadmin/reports/DeviceListX.asp</a><br>><br>> Thanks,<br>> MK<br>><br>><br>> ------------------------------<br>
><br>> _______________________________________________<br>> cisco-voip mailing listcisco-voip@puck.nether.nethttps://puck.nether.net/mailman/listinfo/cisco-voip<br>><br>><br>> _______________________________________________<br>
> cisco-voip mailing list<br>> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
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<br>------------------------------<br><br>Message: 3<br>Date: Wed, 19 Mar 2008 08:42:54 -0700<br>From: "Scott Voll" <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>><br>Subject: Re: [cisco-voip] Supported AV for CRS 5.0?<br>
To: "Jonathan Charles" <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>><br>Cc: Cisco Voip List <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>Message-ID:<br>
<<a href="mailto:f84a38d30803190842sd133765p85e17970d3dc27b3@mail.gmail.com">f84a38d30803190842sd133765p85e17970d3dc27b3@mail.gmail.com</a>><br>Content-Type: text/plain; charset="iso-8859-1"<br><br>
from what I understand is cisco's stance is install it and if it works you<br>good. if not, then uninstall.<br><br>Not exactly what I would like, but that's what I've heard.<br><br>Scott<br><br>On Wed, Mar 19, 2008 at 7:23 AM, Jonathan Charles <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>> wrote:<br>
<br>> What AV is supported for UCCX/CRS 5.0(1)sr2?<br>><br>><br>><br>> Jonathan<br>> _______________________________________________<br>> cisco-voip mailing list<br>> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>><br>-------------- next part --------------<br>An HTML attachment was scrubbed...<br>
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<br>------------------------------<br><br>Message: 4<br>Date: Wed, 19 Mar 2008 08:44:31 -0700<br>From: "Avner Izhar" <<a href="mailto:aizhar@ccbootcamp.com">aizhar@ccbootcamp.com</a>><br>Subject: Re: [cisco-voip] Call and desktop recording<br>
To: "Muneeb khan" <<a href="mailto:mmuneebkhan@gmail.com">mmuneebkhan@gmail.com</a>><br>Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>Message-ID: <<a href="mailto:E76ACA8C13EF1847BC69538B522C3663F0B68E@nlimail.nlidomain">E76ACA8C13EF1847BC69538B522C3663F0B68E@nlimail.nlidomain</a>><br>
Content-Type: text/plain; charset="windows-1250"<br><br>Hi Muneeb,<br><br>Thanks for replying,<br><br>Have you used screen recording/capturing as well?<br><br>Any issues you experienced with it?<br><br>Do you recommend it overall?<br>
<br>-------------------------------------------<br>thanks,<br>Avner Izhar<br>CCIE#15999 (Voice), CCVP, CCSI# 31623<br>Technical Training Manager<br>CCBOOTCAMP - A Cisco Sponsored Organization (SO)<br>Email: <a href="mailto:aizhar@ccbootcamp.com">aizhar@ccbootcamp.com</a><br>
Toll Free: 877-654-2243<br>Direct: +1-702-968-5100 = Outside the USA<br>FAX: +1-702-446-8012<br>YES! We take Cisco Learning Credits!<br>Training And Remote Racks: HYPERLINK "<a href="http://www.ccbootcamp.com/" target="_blank">http://www.ccbootcamp.com/</a>"<a href="http://www.ccbootcamp.com/" target="_blank">http://www.ccbootcamp.com</a><br>
<br><br><br> _____<br><br>From: Muneeb khan [mailto:<a href="mailto:mmuneebkhan@gmail.com">mmuneebkhan@gmail.com</a>]<br>Sent: Wednesday, March 19, 2008 02:23<br>To: Avner Izhar<br>Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: Re: [cisco-voip] Call and desktop recording<br><br><br>Dear Avner,<br><br>yes i do have experience of working on NICE products with or without CM6 (with other IP PABX like Alcatel, Avaya, Nortel etc).<br><br>you can freely ask anything and it will be my pleasure to have discussion on that.<br>
<br>regards<br>Muneeb Khan<br><br><br>On Wed, Mar 19, 2008 at 11:26 AM, Avner Izhar <HYPERLINK "mailto:<a href="mailto:aizhar@ccbootcamp.com">aizhar@ccbootcamp.com</a>"<a href="mailto:aizhar@ccbootcamp.com">aizhar@ccbootcamp.com</a>> wrote:<br>
<br><br><br>Would appreciate if you could share your experience on any of the products that can perform call and desktop recording in a CM6 environment.<br><br>With and without UCCX. Regular and thin clients.<br><br>If you have used Nice, Verint, Witness, Telrex or others, please share your experience.<br>
<br>-------------------------------------------<br>thanks,<br>Avner Izhar<br>CCIE#15999 (Voice), CCVP, CCSI# 31623<br>Technical Training Manager<br>CCBOOTCAMP - A Cisco Sponsored Organization (SO)<br>Email: HYPERLINK "mailto:<a href="mailto:aizhar@ccbootcamp.com">aizhar@ccbootcamp.com</a>"<a href="mailto:aizhar@ccbootcamp.com">aizhar@ccbootcamp.com</a><br>
Toll Free: 877-654-2243<br>Direct: +1-702-968-5100 = Outside the USA<br>FAX: +1-702-446-8012<br>YES! We take Cisco Learning Credits!<br>Training And Remote Racks: HYPERLINK "<a href="http://www.ccbootcamp.com/" target="_blank">http://www.ccbootcamp.com/</a>" \nhttp://www.ccbootcamp.com<br>
<br><br><br>No virus found in this outgoing message.<br>Checked by AVG.<br>Version: 7.5.519 / Virus Database: 269.21.7/1333 - Release Date: 3/18/2008 08:10<br><br>_______________________________________________<br>cisco-voip mailing list<br>
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<br>------------------------------<br><br>Message: 5<br>Date: Wed, 19 Mar 2008 10:47:16 -0500<br>From: "Jonathan Charles" <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>><br>Subject: Re: [cisco-voip] Supported AV for CRS 5.0?<br>
To: "Scott Voll" <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>><br>Cc: Cisco Voip List <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>Message-ID:<br>
<<a href="mailto:5d093f9a0803190847v75c26f4pbf5be3314019cc2c@mail.gmail.com">5d093f9a0803190847v75c26f4pbf5be3314019cc2c@mail.gmail.com</a>><br>Content-Type: text/plain; charset=ISO-8859-1<br><br>That is a great idea...cuz it is just their call center, and they<br>
haven't been known to use violence in the past...<br><br><br><br>Jonathan<br><br>On Wed, Mar 19, 2008 at 10:42 AM, Scott Voll <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>> wrote:<br>> from what I understand is cisco's stance is install it and if it works you<br>
> good. if not, then uninstall.<br>><br>> Not exactly what I would like, but that's what I've heard.<br>><br>> Scott<br>><br>><br>> On Wed, Mar 19, 2008 at 7:23 AM, Jonathan Charles <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>> wrote:<br>
><br>> ><br>> > What AV is supported for UCCX/CRS 5.0(1)sr2?<br>> ><br>> ><br>> ><br>> > Jonathan<br>> > _______________________________________________<br>> > cisco-voip mailing list<br>
> > <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> > <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
> ><br>><br>><br><br><br>------------------------------<br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br><br>End of cisco-voip Digest, Vol 53, Issue 204<br>*******************************************<br>
</blockquote></div><br>