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<DIV dir=ltr align=left><SPAN class=093194602-21032008><FONT face=Arial
color=#0000ff size=2>Does it happen to internal or external calls, or
both? I'd advise getting a packet capture of the problem so you can listen
to the audio and see what's going on. That's what I'd want to
see.</FONT></SPAN></DIV><!-- Converted from text/plain format -->
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Mladen Milanovic
[mailto:mmilanovic@ctiusa.com] <BR><B>Sent:</B> Thursday, March 20, 2008 10:35
PM<BR><B>To:</B> Ryan Ratliff; cisco-voip@puck.nether.net<BR><B>Subject:</B> RE:
[cisco-voip] CCM 5.1.2-3000 CSCsi92454 diferent behaviour<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Thanks on your answer.
<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">To answer on your question, IPT
users when they retrieve a call from the hold complains that volume get quite.
This is a complain that I am getting very often. Do you have any idea or your
advise is to open the case ?<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Mladen<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Ryan Ratliff
[mailto:rratliff@cisco.com] <BR><B>Sent:</B> Thursday, March 20, 2008 10:32
PM<BR><B>To:</B> Mladen Milanovic; cisco-voip@puck.nether.net<BR><B>Subject:</B>
RE: [cisco-voip] CCM 5.1.2-3000 CSCsi92454 diferent
behaviour<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">That
particular bug is specific to the software CFB and shouldn't impact MOH.
Which users are hearing the volume get quite upon retreiving a call on
hold? In fact when you hold and resume a call your phone sets up an
entirely new RTP stream to the destination device so even if the person on hold
heard quiet MOH this wouldn't have anything at all to do with the audio stream
from your phone after you resume the call. </SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">CSCsi92454
was fixed in 5.1.2.1101-4 and should be very obvious as the audio gets quieter
each time a participant joins a conference. I believe 5.1.2b is
5.1.2.3000-4 so you should have the fix for this issue. Please open a TAC
SR if you think you are hitting it in a version past where it should be
fixed. </SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">If in
doubt you can download 5.1.2.3114-1 from <A
href="http://www.cisco.com/cgi-bin/tablebuild.pl/CUCM-ES5X">http://www.cisco.com/cgi-bin/tablebuild.pl/CUCM-ES5X</A>.</SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P><SPAN style="FONT-SIZE: 10pt">-Ryan </SPAN><o:p></o:p></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"> <o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p> </o:p></SPAN></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'">
<HR align=center width="100%" SIZE=2>
</SPAN></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Mladen Milanovic<BR><B>Sent:</B> Thursday, March 20, 2008
6:59 PM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip]
CCM 5.1.2-3000 CSCsi92454 diferent behaviour</SPAN><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal>Guys,<o:p></o:p></P>
<P class=MsoNormal>I think that customer are hitting the CSCsi92454. Couple of
times I got some reports that volume level during Adhoc conference become
quieter. Anyway, I am also getting lots complains from the customer that volume
level become quieter when user retrieve call from hold. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>Bug tool are showing that CSCsi92454 bug is related to <SPAN
style="FONT-SIZE: 10.5pt">media_str_app, which means that MoH also can be
affected. What do you think – is my conclusion correct ?<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10.5pt">Wes, any thoughts
?<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10.5pt">Thanks as
always.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10.5pt">Mladen<o:p></o:p></SPAN></P>
<P class=MsoNormal><o:p> </o:p></P></DIV></BODY></HTML>