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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>I am having a strange issue in Unity Version 5.x that when someone is in the Directory Handler and presses the 0 for help, the Directory Handler takes 15 to 16 seconds before it transfers to the Operator Extension. I have created a new Directory Handler with the same results (although the only options are to copy the default or copy an Existing, which happens to be the one I have an issue with). I have created a new Call Handler to attempt to transfer to on the 0 option. </FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>Anyone have any ideas on what could be causing the 15 second delay?</FONT> </DIV>
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<DIV><FONT face=Arial color=#000000 size=2>Karl Whitson</FONT></DIV>
<DIV><FONT face=Arial size=2>CMB Technologies</FONT></DIV>
<DIV><FONT face=Arial size=2>DID: 508.422.8413</FONT></DIV>
<DIV><FONT face=Arial size=2>Cell: 603.930.4189</FONT></DIV></DIV></BODY></HTML>