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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>No downtime, unless you accidentally mess up the script. The
people called in before the change will hear the old prompt, new callers will
hear the new prompt.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>With any scripts, it’s always best to parameter-ize (sp?) the
prompts so they can be changed without editing the script but through the
application administrator.<o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Darren Ducote<br>
<b>Sent:</b> Thursday, March 27, 2008 10:11 AM<br>
<b>To:</b> cisco-voip@puck-nether.net<br>
<b>Subject:</b> [cisco-voip] IPCCx script changes on the fly<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:navy'>Lets
say I have two projects both using the same script, but different prompts.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:navy'>I
have all the prompts uploaded for the test application and everything is a go.
Can I simply change the prompts on the production system then update with no
downtime or will there be a small glitch to inbound calls during this time? </span><o:p></o:p></p>
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