Christopher,<br><br>Short term, you can usually reset the CRS engine from the appadmin control center to get rid of them, when you have an opportunity to interrupt service. Obviously you'll want to track down the root cause so they don't reappear, Joe's email is a good one on tracking that down.<br>
<br><div class="gmail_quote">On Mon, Mar 31, 2008 at 12:50 PM, Gregory, Christopher D. <<a href="mailto:Christopher.Gregory@blackbox-vs.com">Christopher.Gregory@blackbox-vs.com</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<br>
<br>
<p><font face="Arial" size="2">I have a user that is reporting calls stuck in their queue. I am new to IPCC and don't have a lot of knowledge of how to resolve. I don't even know what information you may need to assist me. Any assistance would be greatly appreciated.</font> </p>
</div>
<br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations