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<TITLE>RE: [cisco-voip] IPCCx 4.0 Silent monitoring/recording SPAN requirements</TITLE>
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<P><FONT SIZE=2>My understanding is that only IP phone agents require SPAN for the switch ports and a sound card on the supervisor's PC to enable monitoring/recording.<BR>
<BR>
If you have the Desktop Agents (advanced, premium) spread across different VLANs you don't need to setup SPAN sessions.<BR>
<BR>
<BR>
Rasim Duric<BR>
UoG<BR>
<BR>
-----Original Message-----<BR>
From: cisco-voip-bounces@puck.nether.net [<A HREF="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</A>] On Behalf Of Patrick Mowry<BR>
Sent: April-01-08 12:10 PM<BR>
To: cisco-voip@puck.nether.net<BR>
Subject: [cisco-voip] IPCCx 4.0 Silent monitoring/recording SPAN requirements<BR>
<BR>
Hello, reading the docs I think I'm out of luck but I wanted to check<BR>
with the group. With IPCC Express how does the VoIP Monitor service<BR>
filter? As far as I can tell from the docs, it is looking for packets<BR>
to/from the MAC address of the phone. So if all my calls pass through<BR>
one gateway local to the monitor server and I setup a span session to<BR>
mirror all traffic from the gateway port to the monitor sever, I still<BR>
cannot record calls to any phone that is not in the same vlan as the<BR>
voice gateway.<BR>
<BR>
Does this sound right or (hopefully) does anyone have it where they can<BR>
monitor/record agent calls when the agents are spread across different<BR>
vlans or remote sites?<BR>
<BR>
Thanks,<BR>
<BR>
-Patrick<BR>
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