<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:p="urn:schemas-microsoft-com:office:powerpoint" xmlns:a="urn:schemas-microsoft-com:office:access" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:z="#RowsetSchema" xmlns:b="urn:schemas-microsoft-com:office:publisher" xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet" xmlns:c="urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:oa="urn:schemas-microsoft-com:office:activation" xmlns:html="http://www.w3.org/TR/REC-html40" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/" xmlns:D="DAV:" xmlns:x2="http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ois="http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir="http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:dsp="http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc="http://schemas.microsoft.com/data/udc" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:sub="http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec="http://www.w3.org/2001/04/xmlenc#" xmlns:sp="http://schemas.microsoft.com/sharepoint/" xmlns:sps="http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:udcxf="http://schemas.microsoft.com/data/udc/xmlfile" xmlns:wf="http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:mver="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels="http://schemas.openxmlformats.org/package/2006/relationships" xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<title>RE: [cisco-voip] IPCCx 4.0 Silent monitoring/recording SPAN requirements</title>
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
..MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’ve run into issues where PC NICs did not support the 802.1p
method Cisco uses for monitoring recording in 4.x. Cisco has some supported
NICs listed in the voice monitoring/recording guide.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>rduric@uoguelph.ca<br>
<b>Sent:</b> Tuesday, April 01, 2008 2:07 PM<br>
<b>To:</b> 'Patrick Mowry'; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCCx 4.0 Silent monitoring/recording
SPANrequirements<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt'>My understanding is that only IP phone agents
require SPAN for the switch ports and a sound card on the supervisor's PC to
enable monitoring/recording.<br>
<br>
If you have the Desktop Agents (advanced, premium) spread across different
VLANs you don't need to setup SPAN sessions.<br>
<br>
<br>
Rasim Duric<br>
UoG<br>
<br>
-----Original Message-----<br>
From: cisco-voip-bounces@puck.nether.net [<a
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of Patrick Mowry<br>
Sent: April-01-08 12:10 PM<br>
To: cisco-voip@puck.nether.net<br>
Subject: [cisco-voip] IPCCx 4.0 Silent monitoring/recording SPAN requirements<br>
<br>
Hello, reading the docs I think I'm out of luck but I wanted to check<br>
with the group. With IPCC Express how does the VoIP Monitor service<br>
filter? As far as I can tell from the docs, it is looking for packets<br>
to/from the MAC address of the phone. So if all my calls pass through<br>
one gateway local to the monitor server and I setup a span session to<br>
mirror all traffic from the gateway port to the monitor sever, I still<br>
cannot record calls to any phone that is not in the same vlan as the<br>
voice gateway.<br>
<br>
Does this sound right or (hopefully) does anyone have it where they can<br>
monitor/record agent calls when the agents are spread across different<br>
vlans or remote sites?<br>
<br>
Thanks,<br>
<br>
-Patrick<br>
_______________________________________________<br>
cisco-voip mailing list<br>
cisco-voip@puck.nether.net<br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck..nether.net/mailman/listinfo/cisco-voip</a></span><o:p></o:p></p>
</div>
</body>
</html>
<HTML><BODY><P><hr size=1></P>
<P><STRONG>
Disclaimer:
This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you.
</STRONG></P></BODY></HTML>