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<title>Email Message Receipts showing up in Unity?</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Daniel<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks. I found it and changed. I will
restart the Unity server tonight and see if it works as advertised. Thanks. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Is there just a service I can restart
instead of bouncing the whole server?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><strong><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Micah Bennett</span></font></b></strong><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Telecommunications Admin</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=maroon face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:maroon'>Automated License
Systems</span></font></b></strong><font color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Daniel Rodriguez
[mailto:drodriguez@fidelus.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, April 03, 2008
11:51 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Micah Bennett;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: Email Message
Receipts showing up in Unity?</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Tools Depot -->
Advanced Settings --> Conversation – Exclude <b><span
style='font-weight:bold'>all</span></b> receipts from voice mail stack<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Or<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Tools Depot -->
Advanced Settings --> Conversation – Exclude <b><span
style='font-weight:bold'>return</span></b> receipts from voice mail stack<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Value of 0 (or not
configured) enables this feature – Unity will play return/all receipts<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 color="#1f497d"
face=Calibri><span style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Value
of 1 disables this feature. This will disable it system wide.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>- Daniel -<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Micah Bennett<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, April 03, 2008
12:36 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Email
Message Receipts showing up in Unity?<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hello
All</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>We
are using unified messaging so our exchange server is</span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>the message
store. </span></font> <font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Running Cisco Unity 4.2</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Through
some complaints from a user and some testing, I have realized that</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>email</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>message
receipts such as a delivery receipt, read receipt, or undeliverable receipt are
showing up in when you call into your voicemail. </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
tested by generating an email to a bogus user. </span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>In my email,</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>received</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>the
system generated email that my message could not be delivered to one or more
recipients.</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
called into my voicemail from my phone, and sure enough, the same system
generated message was there as an audible message</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>“A</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>receipt</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>–
your message to one or more recipients sent today, at 11:18am could not be
delivered.”</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>As
long as the user keeps the receipt messages in their INBOX, they are going to
be on the voicemail when they call their phone. </span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Why
is this happening? Is there some way to make it stop? The user that
found it was just a little freaked out because they did not know what was
causing it. </span></font><o:p></o:p></p>
<p><a name=""><b><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy;font-weight:bold'>Micah Bennett</span></font></b></a><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Telecommunications Admin</span></font><o:p></o:p></p>
<p><b><font size=2 color=maroon face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:maroon;font-weight:bold'>Automated License Systems</span></font></b><o:p></o:p></p>
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The information contained in this email and any attachments is confidential
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