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<title>Email Message Receipts showing up in Unity?</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You can right-click on the blue Unity icon in the lower
right-hand corner, hit Stop Unity, wait for the red checkmark, then hit Start
Unity.<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Micah Bennett<br>
<b>Sent:</b> Thursday, April 03, 2008 2:06 PM<br>
<b>To:</b> Daniel Rodriguez; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Email Message Receipts showing up in Unity?<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Daniel<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Thanks. I found it and changed. I will restart the
Unity server tonight and see if it works as advertised. Thanks. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Is there just a service I can restart instead of bouncing the whole
server?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><strong><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Micah Bennett</span></strong><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Telecommunications Admin</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><strong><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:maroon'>Automated License Systems</span></strong><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:navy'> </span><o:p></o:p></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Daniel Rodriguez
[mailto:drodriguez@fidelus.com] <br>
<b>Sent:</b> Thursday, April 03, 2008 11:51 AM<br>
<b>To:</b> Micah Bennett; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Email Message Receipts showing up in Unity?</span><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tools Depot --> Advanced Settings --> Conversation –
Exclude <b>all</b> receipts from voice mail stack<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Or<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tools Depot --> Advanced Settings --> Conversation –
Exclude <b>return</b> receipts from voice mail stack<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Value of 0 (or not configured) enables this feature – Unity will
play return/all receipts<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Value of 1 disables this
feature. This will disable it system wide.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>- Daniel -<o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Micah Bennett<br>
<b>Sent:</b> Thursday, April 03, 2008 12:36 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Email Message Receipts showing up in Unity?<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hello All</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>We are using
unified messaging so our exchange server is</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>the message store. </span> <span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Running Cisco Unity
4.2</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Through some
complaints from a user and some testing, I have realized that</span> <span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>email</span> <span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>message receipts such
as a delivery receipt, read receipt, or undeliverable receipt are showing up in
when you call into your voicemail. </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I tested by
generating an email to a bogus user. </span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>In my email,</span> <span style='font-size:
10.0pt;font-family:"Arial","sans-serif"'>I</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>received</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>the system generated email that my message
could not be delivered to one or more recipients.</span> <o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I called
into my voicemail from my phone, and sure enough, the same system generated
message was there as an audible message</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>“A</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>receipt</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>– your message to one or more recipients sent
today, at 11:18am could not be delivered.”</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>As long as
the user keeps the receipt messages in their INBOX, they are going to be on the
voicemail when they call their phone. </span> <o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Why is this
happening? Is there some way to make it stop? The user that found
it was just a little freaked out because they did not know what was causing
it. </span><o:p></o:p></p>
<p><a name=""><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Micah Bennett</span></b></a><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Telecommunications
Admin</span><o:p></o:p></p>
<p><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:maroon'>Automated License Systems</span></b><o:p></o:p></p>
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