<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<title>Email Message Receipts showing up in Unity?</title>
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tools Depot --> Advanced Settings --> Conversation – Exclude
<b>all</b> receipts from voice mail stack<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Or<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tools Depot --> Advanced Settings --> Conversation – Exclude
<b>return</b> receipts from voice mail stack<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Value of 0 (or not configured) enables this feature – Unity will
play return/all receipts<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Value of 1 disables this feature. This will disable it system
wide.<br>
<br>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>- Daniel -<o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Micah Bennett<br>
<b>Sent:</b> Thursday, April 03, 2008 12:36 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Email Message Receipts showing up in Unity?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hello All</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>We are using
unified messaging so our exchange server is</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>the message store. </span> <span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Running Cisco Unity
4.2</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Through some
complaints from a user and some testing, I have realized that</span> <span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>email</span> <span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>message receipts such
as a delivery receipt, read receipt, or undeliverable receipt are showing up in
when you call into your voicemail. </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I tested by
generating an email to a bogus user. </span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>In my email,</span> <span style='font-size:
10.0pt;font-family:"Arial","sans-serif"'>I</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>received</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>the system generated email that my message
could not be delivered to one or more recipients.</span> <o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I called
into my voicemail from my phone, and sure enough, the same system generated
message was there as an audible message</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>“A</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>receipt</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>– your message to one or more recipients sent
today, at 11:18am could not be delivered.”</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>As long as
the user keeps the receipt messages in their INBOX, they are going to be on the
voicemail when they call their phone. </span> <o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Why is this
happening? Is there some way to make it stop? The user that found
it was just a little freaked out because they did not know what was causing
it. </span><o:p></o:p></p>
<p><a name=""><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Micah Bennett</span></b></a><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Telecommunications
Admin</span><o:p></o:p></p>
<p><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:maroon'>Automated License Systems</span></b><o:p></o:p></p>
<table class=MsoNormalTable border=0 cellpadding=0>
<tr>
<td style='background:white;padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><span style='color:black'><br>
<br>
<br>
<br>
<br>
<br>
The information contained in this email and any attachments is confidential
and may be subject to copyright or other intellectual property protection. If
you are not the intended recipient, you are not authorized to use or disclose
this information, and we request that you notify us by reply mail or
telephone and delete the original message from your mail system.</span><o:p></o:p></p>
</td>
</tr>
</table>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</body>
</html>